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End User Adoption for the Real World

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Presented for SharePoint Saturday Ottawa 2018

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End User Adoption for the Real World

  1. 1. D’arce Hess, MVP, PSM End-User Adoption for the Real World SPS Ottawa 2018
  2. 2. AGENDA Introductions Why Adoption Fails How to Change Take Aways
  3. 3. INTRODUCTIONS
  4. 4. D’arce Hess, MVP, PSM President | DH Consulting LLC dhess@dhconsulting.me https://darcehessllc.com @darcehess https://www.linkedin.com/in/darcehess
  5. 5. WHY ADOPTION FAILS
  6. 6. What do you think? [audience participation]
  7. 7. Inadequate user training * -- AIIM “The Impact of SharePoint” 2016
  8. 8. Hard to use * -- AIIM “The Impact of SharePoint” 2016
  9. 9. Lack of Senior Management Support * -- AIIM “The Impact of SharePoint” 2016
  10. 10. Change Management Shortcomings * -- AIIM “The Impact of SharePoint” 2016
  11. 11. Lack of support for mobile devices * -- AIIM “The Impact of SharePoint” 2016
  12. 12. Understanding Governance
  13. 13. HOW TO CHANGE
  14. 14. www.websitename.com 01 • Build a drip campaign. Start a few months before launch Change Management • Create a Guidance Site • Launch a challenge or reason for people to visit portions of the intranet • Have resources available to help with questions • Have a living governance plan
  15. 15. 30% • Provide a Guidance Site • Videos • Intranet Champions • Yammer Group • Weekly power hour webcast • Classroom Training • Virtual Training • Site Content Managers Training
  16. 16. Get Management Support • Show potential cost savings • Gain analytics into ROI • Ease of management • Better security features •
  17. 17. Provide Governance • Where are the bumpers? • Avoid Shelfware • Allow for flexibility • About business processes, not just SharePoint • When to use what • Permissions management • Self Service site creation • Roles and Responsibilities
  18. 18. TAKE AWAYS
  19. 19. Engage users Build excitement and engagement before launch Change Management Have a plan how the changes affect users and able to support the process. Take Aways Training Classroom training alone is not enough. Must be on- going Governance Provide guides to encourage use without allowing users to get hurt Management Support Management needs to be engaged and supportive of process and helping remove roadblocks to adoption Write Great Content Structure and good content will drive adoption. Intranet must be usable and consumable

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