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Slide 3 service excellence festival

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Service Excellence Festival by Ide-Bisnis.com

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Slide 3 service excellence festival

  1. 1. Modules Silver Gold Platinum Delapan perubahan Service Excellence dalam melayani customer masa kini    Revolution 1: tujuh jurus mempengaruhi kepuasan customer melalui service    Revolution 2: memahami kekuatan dan kelemahan saya saat melayani customer    Revolution 3: melatih cara saya berbicara dan tampil saat melayani customer ---   Revolution 4: melatih kesadaran saya akan harapan customer tentang service ---   Revolution 5: melatih dan membangun konsistensi saya saat melayani customer ---   Revolution 6: melatih cara saya mengatasi masalah service (komplain) --- ---  Revolution 7: melatih cara saya menggunakan 5 jenis service excellence --- ---  Revolution 8: melatih cara saya menjadi teladan bagi karyawan lain dalam service --- --- 

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