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Test biz com

  1. 1. Communication between people fails because of all of the following reasons EXCEPT? a Language difference of the sender and receiver b Biological age of the sender and receiver c Cultural background of the sender and receiver d Personal difference of the sender and receiver One of the most important objectives of business communication is that the receiver comprehends totally the message as the sender intends. True False Which of the following is NOT considered as one of the 7Cs for effective Business Communication? a Conciseness b Competitveness c Clarity d Completeness Communication within the organization is more important than Communication outside of the organization? True False The form of communication that typically involves interactions between individuals possessing equal power is best referred to as_______________ communication. a horizontal b vertical c downward
  2. 2. d upward Formal Communication is: a that flow of information from the executives to the line staff. b the flow of information from the line staff to the executives. c that flow of information that follows an official chain of command. d the horizontal flow of communication Which of the following represents the communication process flow? a Sender, Channel, Receiver, Message, Feedback b Sender, Message, Receiver, Channel, Feedback c Sender, Receiver, Message, Feedback, Channel d Sender, Message, Receiver, Feedback, Channel Which of the following is NOT a major responsibility of the senders of messages a Analyze and understand the receiver b Analyze, understand and influence the receiver’s feedback c Analyze and understand the environment in which the message will be sent d Encourage and interpret feedback Which of the following pertinent information about your audience should you consider when doing audience analysis? a All of the above b Their knowledge about your topic c Their personality d Their attitudes, values and belief. when you send a message to an intended recipient, whether verbal, written, or non- verbal, how that recipient interprets the message is influenced by all of the following except: a decoding
  3. 3. b channel c context d feedback A communication barrier is anything that impedes the communication process. True False Which of the following is NOT a suggestion regarding how to write Business Communication that is understandable and interesting? a Avoid cliché words/ phrases and write with an ‘economy’ of words b Write paragraphs that are neither too short nor too long. c Always use the passive voice, instead of the active voice. d Avoid paragraphs that contain only one (1) sentence When reprimanding an employee for behaviour that you feel was inappropriate, you notice that she lifts her head and juts her chin forward, giving you the impression that she: a is worried about your opinion of her b does not agree with your concerns or respect your authority c is interested in what you are saying and respects you d understands your concerns and is feeling remorse Which of the following is the five possible audience to your message within an organization : a the initial audience, the secondary audience, the gatekeeper, a watchdog audience and the primary audience. b the initial audience, gatekeeper, senior executive, the board of director, your immediate supervisor. c the initial audience, the primary audience, the gatekeeper, a watchdog audience and your immediate supervisor. the initial audience, primary audience, the gatekeeper, your peers and the board of
  4. 4. d directors. When communicating face-to-face, negativity is often apparent when a participant: a Rests his chin on his hand b Leans forward in his chair c Crosses his arms across his chest d Crosses his legs A gatekeeper receives information from a liaison person and decides whether to pass it the leader. on to True False Written Business messages provide the greatest opportunity for immediate feedback and confirmation of understanding True False Good written communication should be concise and ambiguous True False Non-verbal communication plays a large part in effectively sending a message. When speaking to a group be sure to consider paralanguage factors such as: a proximity to your audience b your hand and body gestures c throat clearing and sighs d temperature and light Improving your writing skills would assist you to do all of the following EXCEPT?
  5. 5. a Save time and other resources b Communicate clearly your points to the receiver c Make your efforts more effective d Increase disagreements between yourself and the receiver Grapevine, as an information system is: a predictable b personal c informal d formal Communication channels, or the media through which messages are sent, can have an influence on the success of communication True False An example of external communication would be? a The Branch Manager having a teleconference with company sales representatives who are in different locations b A note from the President to the Vice President of the same company who is location in another Parish c d The Branch Manager having a mobile telephone conversation with a vendor A detailed email with an attachment sent from the Branch Manager to a Teller at the same company 1. Which of the following is NOT a purpose of communication? a To encourage constant exchange of information in companies b To establish personal effectiveness
  6. 6. c To establish and build goodwill d To obtain or share information Written communication can take the form of legal documents or manuals? True False Which of the following is NOT a characteristic of formal communication: a the total communication follows a prescribed path. b there is an official relationship between the sender and the receiver c formal communication is mainly horizontal d the communication can be written or oral