Communication between people fails because of all of the following reasons
a Language difference of the sender and receiver
b Biological age of the sender and receiver
c Cultural background of the sender and receiver
d Personal difference of the sender and receiver
One of the most important objectives of business communication is that the receiver
comprehends totally the message as the sender intends.
Which of the following is NOT considered as one of the 7Cs for effective Business
Communication within the organization is more important than Communication outside
of the organization?
The form of communication that typically involves interactions between individuals
possessing equal power is best referred to as_______________ communication.
Formal Communication is:
a that flow of information from the executives to the line staff.
b the flow of information from the line staff to the executives.
c that flow of information that follows an official chain of command.
d the horizontal flow of communication
Which of the following represents the communication process flow?
a Sender, Channel, Receiver, Message, Feedback
b Sender, Message, Receiver, Channel, Feedback
c Sender, Receiver, Message, Feedback, Channel
d Sender, Message, Receiver, Feedback, Channel
Which of the following is NOT a major responsibility of the senders of messages
a Analyze and understand the receiver
b Analyze, understand and influence the receiver’s feedback
c Analyze and understand the environment in which the message will be sent
d Encourage and interpret feedback
Which of the following pertinent information about your audience should you consider
when doing audience analysis?
a All of the above
b Their knowledge about your topic
c Their personality
d Their attitudes, values and belief.
when you send a message to an intended recipient, whether verbal, written, or non- verbal,
how that recipient interprets the message is influenced by all of the following except:
A communication barrier is anything that impedes the communication process.
Which of the following is NOT a suggestion regarding how to write Business
Communication that is understandable and interesting?
a Avoid cliché words/ phrases and write with an ‘economy’ of words
b Write paragraphs that are neither too short nor too long.
c Always use the passive voice, instead of the active voice.
d Avoid paragraphs that contain only one (1) sentence
When reprimanding an employee for behaviour that you feel was inappropriate, you notice
that she lifts her head and juts her chin forward, giving you the impression that she:
a is worried about your opinion of her
b does not agree with your concerns or respect your authority
c is interested in what you are saying and respects you
d understands your concerns and is feeling remorse
Which of the following is the five possible audience to your message within an organization :
the initial audience, the secondary audience, the gatekeeper, a watchdog audience and the
the initial audience, gatekeeper, senior executive, the board of director, your immediate
the initial audience, the primary audience, the gatekeeper, a watchdog audience and your
the initial audience, primary audience, the gatekeeper, your peers and the board of
When communicating face-to-face, negativity is often apparent when a participant:
a Rests his chin on his hand
b Leans forward in his chair
c Crosses his arms across his chest
d Crosses his legs
A gatekeeper receives information from a liaison person and decides whether to pass it
Written Business messages provide the greatest opportunity for immediate feedback
and confirmation of understanding
Good written communication should be concise and ambiguous
Non-verbal communication plays a large part in effectively sending a message. When
speaking to a group be sure to consider paralanguage factors such as:
a proximity to your audience
b your hand and body gestures
c throat clearing and sighs
d temperature and light
Improving your writing skills would assist you to do all of the following EXCEPT?
a Save time and other resources
b Communicate clearly your points to the receiver
c Make your efforts more effective
d Increase disagreements between yourself and the receiver
Grapevine, as an information system is:
Communication channels, or the media through which messages are sent, can have an influence on the
success of communication
An example of external communication would be?
The Branch Manager having a teleconference with company sales representatives who are
in different locations
A note from the President to the Vice President of the same company who is location in
The Branch Manager having a mobile telephone conversation with a vendor
A detailed email with an attachment sent from the Branch Manager to a Teller at the same
1. Which of the following is NOT a purpose of communication?
a To encourage constant exchange of information in companies
b To establish personal effectiveness
c To establish and build goodwill
d To obtain or share information
Written communication can take the form of legal documents or manuals?
Which of the following is NOT a characteristic of formal communication:
a the total communication follows a prescribed path.
b there is an official relationship between the sender and the receiver
c formal communication is mainly horizontal
d the communication can be written or oral