Corporate Legal Operations Institute, May 2017
A technology-first approach can distract us from asking the right questions and solving the right problems. We must start with processes. By designing smart processes, we can increase the efficiency and quality of legal service delivery, generate actionable data, and pave the way for future continuous improvement. We will:
• Introduce smart processes for gathering data and improving efficiency, quality, and substantive outcomes;
• Use maps as knowledge production and management tools that can also be used for communication and training; and
• Discuss how cross-functional alignment and communication between the legal ops team, in-house counsel, and the other departments of the business can be furthered with this approach.