Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Business Architecture Framework for Communications Service Providers (Sample)

705 views

Published on

Discover a few of the over 150 diagrams available with the IRIS Business Architect Communications Service Provider Framework.

Published in: Business
  • Be the first to comment

Business Architecture Framework for Communications Service Providers (Sample)

  1. 1. Communications Service Provider Business Architecture Framework - Sample May 16 2018 Benchmark Consulting USA LLC - Copyright 2018 – All Rights Reserved – Confidential Information
  2. 2. Table of Content 2Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 1. Organization …………….……………………………….……….………… 3 1.1 Org Chart ……………………………………………………………...…. 4 1.2 Business Unit Delivering Capabilities ………………………… 7 2- Capabilities …………………………………………………….…………… 10 2.1- Strategic Direction Setting Capabilities ……………....…... 12 2.2- Client Facing Capabilities …………………………….…………… 26 2.3- Supporting Capabilities …………………………………….……… 38 3 - Value Streams ………………………………………………………….… 54 3.1 – Develop & Launch New Product Value Stream ……….. 57 3.2 – Execute Marketing Campaign Value Stream ……......... 61 3.3 – Acquire and Keep a Millennial Client Value Stream …. 65 3.4 – Establish Account / Agreement Value Stream …………. 69 3.5 – Execute Transaction Value Stream ………………………….. 73 3.6 – Resolve Client Issue / Inquiry Value Stream ………....... 77 3.7 – Trade Financial Instrument Value Stream ………………… 81 3.7 – Maintain Client Information Value Stream ………………. 81 3.8 – Maintain Account Information Value Stream ………….. 85 3.9 – Acquire Asset Value Stream ……………………………………. 89 3.10 – Conduct Audit Value Stream ………………………….………. 92 3.11 – Ensure Compliance Value Stream ……………………….…. 95 3.12 – Deliver Project (Initiative or Program) Value Stream . 98 3.13 – Onboard Employee Value Stream …………………………… 101 3.14 – Develop Human Resource Career …………………………… 104 3.15 – Disseminate Information Value Stream ………………….. 107 3.16 – Optimize Investments Value Stream ………………………. 110 3.17 – Report Financials Value Stream ……………………………… 113 4- Stakeholders ………………………………………………………………… 116 5- Information ………………………………………………………………….. 134 5.1 – Information Concept Hierarchy ……………………………….. 136 5.2 – Information Concepts and Capabilities ……………………. 153 6- Products ……………………………………………………………………… 172 7- General Strategies Example …………………………………………. 176 8- Targeting the Millennial Market Example ………………….... 182 9- Merger & Acquisition Example ………………………………..…… 189
  3. 3. 1- Organization 3 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  4. 4. Typical Communications Service Provider Organizational Chart Diagram 4Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  5. 5. Corporate Functions Organizational Chart with Delivering Capabilities 5 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  6. 6. 2- Capabilities 6 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  7. 7. Communications Service Provider Level 1 Capabilities Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 7
  8. 8. Strategic Direction Setting Detailed Capability Diagram Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 8
  9. 9. Client Facing Detailed Capability Diagram Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 9
  10. 10. Supporting Detailed Capability Diagram Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 10
  11. 11. 3 - Value Streams 11 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  12. 12. 18 Financial Services Value Streams – Page 1 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 12
  13. 13. 18 Financial Services Value Streams – Page 2 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 13
  14. 14. Acquire and Keep a Millennial Client Detailed Value Stream Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 14
  15. 15. Acquire and Keep a Millennial Client Value Stream with Enabling Capabilities Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 15
  16. 16. Acquire and Keep a Millennial Client Value Stream with Participating Stakeholders Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 16
  17. 17. 4- Stakeholders 17 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  18. 18. Types of Clients Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 18
  19. 19. Types of Partners Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 19
  20. 20. Types of Managers Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 20
  21. 21. Managers Participating in Value Stages (page 1) Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 21 Execute Transaction
  22. 22. Types of Employees Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 22
  23. 23. Types of External Stakeholders Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 23
  24. 24. Types of Internal Stakeholders Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 24
  25. 25. Types of Regulators Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 25
  26. 26. 5- Information 26Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  27. 27. Level 1 Information Concepts Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 27
  28. 28. Product Information Concepts with Related Capabilities Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 28
  29. 29. 6- Products 29Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  30. 30. Consumer Products & Services Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 30
  31. 31. Business Mobile Products & Services Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 31
  32. 32. Wealth Management Products & Services Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 32
  33. 33. 7- General Strategies Example 33Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  34. 34. Communications Service Provider Business Model Canvas Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 34
  35. 35. Become the Number 1 Communications Service Provider in Country 1 & 2 Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 35
  36. 36. Provide Communications Service Provider in Country 1 & 2 Hierarchy Diagram Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 36
  37. 37. 8- Targeting the Millennial Market Example 37Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information
  38. 38. All Inclusive Communication Services for Millennials Customer Value Map Diagram Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 38
  39. 39. Increasing the Millennials Market Share Benchmark Consulting USA LLC - Copyright 2018 - All Rights Reserved - Confidential Information 39 Execute Transaction

×