Adelaide Office 365 User Group 2021-07-17 : Power Virtual Agent and Bot Framework Composer in Teams
Adelaide Office 365 User Group 2021-07-17 : Power Virtual Agent and Bot Framework Composer in Teams
In this session we will discuss about the the usage of Power Virtual Agent in Microsoft Teams. Later part of the session, we will discuss Bot Framework Composer and how it is useful with Power Virtual Agent. At the end of our session, we will show a real world examples with Power Virtual Agent and Bot Framework Composer in teams. About Shakir: Shakir Majeed Khan / SMK (MVP,MCT) has been into PowerPlatform / SharePoint / Office365 evangelism from 15+ years. Starting his career in 2007, quickly switched to SharePoint technology in 2008. From there onwards, he spends days in and out working and advocating for SharePoint and Microsoft Technologies. Shakir has presented in numerous events like Office365 Virtual Marathon, Light up Conference, SharePoint Saturday Dubai, SharePoint Saturday Srilanka, Global Automation Bootcamp, Microsoft Reactor events, Microsoft Innovation Center Karachi. He is an active contributor on his Blogs (http://shakirmajeed.com/) and YouTube (https://tinyurl.com/SMKGeekSpeak)
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Adelaide Office 365 User Group 2021-07-17 : Power Virtual Agent and Bot Framework Composer in Teams
Editor's Notes
- Power Virtual Agents lets you create powerful chatbots that can be created with a guided, no-code graphical interface - and without the need for data scientists or developers. The benefits of using a no-code graphical interface help to: Eliminate the gap between subject matter experts and development teams building the bots Reduce the time from when bot builders and owners recognize an issue to when it can be updated Remove the need to understand complex conversational AI systems and methodologies Simplify the need for complex code Minimize the IT effort needed to deploy and maintain a custom conversational solution
- Using Power Virtual Agents, you can: Empower your teams by allowing them to easily build bots themselves without needing intermediaries, or coding or AI expertise. Reduce costs by easily automating common inquiries and freeing human agent time to deal with more complex issues. Improve customer satisfaction by allowing customers to self-help and resolve issues quickly 24/7 using rich personalized bot conversations. You can read more about Power Virtual Agents, or get started creating bots now at the following link:
- Topics: In Power Virtual Agents, a topic defines how a chatbot conversation plays out. You can author topics by customizing provided templates, create new topics from scratch, or get suggestions from existing help sites. A topic has trigger phrases—these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue—and conversation nodes—these are what you use to define how a chatbot should respond and what it should do. Entities A big part of chatbot conversations in Power Virtual Agents is natural language understanding, which is the ability for the AI to understand a user's intent. Prebuilt entities Out of the box, Power Virtual Agents comes with a set of prebuilt entities, which represent the most commonly used information in real-world dialogs, such as age, colors, numbers, and names. Custom entities The prebuilt entities cover commonly used information types, but on some occasions, such as when building a chatbot that serves a specific purpose, you will need to teach the chatbot's language understanding model some domain-specific knowledge. Actions You can enable your chatbot to perform an action by calling a Microsoft Power Automate flow. Flows can help you automate activities or call backend systems. For example, you can use flows with end-user authentication to retrieve information about a user after they sign in. Publishing With Power Virtual Agents, you can publish chatbots to engage with your customers on multiple platforms or channels. These include live websites, mobile apps, and messaging platforms like Microsoft Teams and Facebook.
- Composer is integrated into Power Virtual Agents to allow developers and business users to build bots together. Composer lets you extend your bot with Bot Framework functionality, including: Adaptive dialogs Language Generation (LG) Regular expressions (RegEx) Adaptive Cards For example, you could create event-driven dynamic dialogs to handle interruptions, cancelations and context switching. You could also add Adaptive Cards to display interactive elements like images and videos, forms, and more in the bot. Composer lets you use a variety of prebuilt functions and expressions and define multiple variations of a phrase for the bot to select at random at runtime.