UX design is important, but let’s be honest – we are not saving lives here. While we might not be curing the sick, that doesn’t mean we shouldn’t have good bedside manner. User engagement is a two-way conversation across multiple channels, over long periods of time and is a relationship built on trust and experience. What we say matters, but the context (channel) we say it in can matter just as much.
In this talk, we’ll dive into case studies, share insights from industry pioneers and explore how emerging channels will influence UX design. By leveraging each channel for their strengths, we can create seamless experiences that benefit both users and products.