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The State of Healthcare Technology B2B Content Marketing 2017

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The battle for attention in technology B2B markets is playing out in content marketing strategies. In today’s market, technology buyers are choosing to conduct online research on potential technology providers till well into the evaluation stages of a buying cycle before engaging with sales people.

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The State of Healthcare Technology B2B Content Marketing 2017

  1. 1. 11 HEALTHCARE B2B TECH CONTENT MARKETING IN 2017 CONFIDENTIAL. DAMO CONSULTING 2017 Address : Damo Consulting Inc 1000 Jorie Blvd #200, Oak Brook, IL 60523 Email : info@damoconsulting.net Website : www.damoconsulting.net Phone : (630) 928-1111, Ext.204 Webinar
  2. 2. CONFIDENTIAL. DAMO CONSULTING 2017 TODAY’S SPEAKERS 2 Paddy is the Founder and CEO of Damo Consulting, a growth strategy consulting firm focused exclusively in the healthcare technology markets. Damo Consulting works with some of the biggest global tech brands as well as digital health startups and healthcare enterprises.PADDY PADMANABHAN CEO, Damo Consulting Inc paddy@damoconsulting.net @paddypadmanabha linkedin.com/in/paddypadmanabhan99 Paddy has nearly two decades of experience in healthcare IT, including stints with GE and and Accenture, and has been in two silicon valley analytics start-ups. He writes a regular column for CIO online on healthcare technology trends. Paddy has a B.S in Engineering from the Indian Institute of Technology and an MBA from the Indian Institute of Management. He is a graduate of the CMI Executive Management Program of the University of Chicago’s Booth School of Business. GUY MANSUETO VP, Portfolio Marketing IBM Watson Health Guy Mansueto is responsible for leading the development and implementation of go-to-market strategies and marketing for IBM Watson Health value-based care business unit. With over 25 years in the healthcare IT industry, Guy brings expertise in developing, marketing and delivering emerging technology solutions for healthcare market. Guy is on the Executive Committee of the Patient Centered Primary Care Collaborative (PCPCC), a coalition of major employers, consumer groups, patient quality organizations, health plans, labor unions, hospitals, and physicians who have joined together to develop and advance the patient centered medical home. He is on the executive steering committee for the AMGF Measure Up/Pressure Down™ campaign, the advisory board for the University of Utah’s Institute of Healthcare Transformation, and is the past president of the North / Central Florida Chapter HIMSS association. Guy holds a Masters of Management degree from North Park University Business School in Chicago and a Bachelor of Science degree in Mathematics and Statistics from the Loyola University in Chicago. gmansuet@us.ibm.com @GuyMansueto linkedin.com/in/guylm/
  3. 3. CONFIDENTIAL. DAMO CONSULTING 2017 3 Lead generation (62.9%) is by far the #1 objective for content marketing, followed by brand building (22.9%). Only a small percentage (14.2%) are using content marketing to upsell or cross-sell new services. WHAT ARE YOUR ORGANIZATION’S PRIMARY OBJECTIVES WITH CONTENT MARKETING? 0.0 0.5 1.0 1.5 2.0 2.5 3.0 Lead generation Brand building Cross-sell/upsell new services
  4. 4. CONFIDENTIAL. DAMO CONSULTING 2017 4 HOW DO YOU MEASURE SUCCESS WITH CONTENT MARKETING? A majority of respondents (65.7%) are using leads generated to measure the success of their content marketing efforts. Social media engagement (5.7%) is the least used KPI by respondents. 54.3% of respondents consider web traffic data for measuring the success of content marketing. 0.0 0.5 1.0 1.5 2.0 2.5 3.0 Leads Web traffic data Social media engagement
  5. 5. CONFIDENTIAL. DAMO CONSULTING 2017 5 WHAT PERCENTAGE OF YOUR MARKETING BUDGET GOES TO CONTENT CREATION? A little over half (54.3%) of the respondents are spending between 10% and 30% of their marketing budget on content creation. A good 22.9 % are spending 30% or more. The amount an organization spends on content creation, as a percentage of their marketing budget, seems to be independent of the company size. 0 5 10 15 20 25 30 35 30% or more 20% - 30% 10% - 20% <10%
  6. 6. CONFIDENTIAL. DAMO CONSULTING 2017 6 Healthcare tech firms do not seem to spend much on paid promotions. Nearly half of the respondents (48.6%) indicate they spend less than 10% of their content marketing budget on paid promotions. WHAT PERCENTAGE OF YOUR CONTENT MARKETING BUDGET GOES TOWARDS PAID PROMOTIONS? 0 10 20 30 40 50 50% or more 10% or more <10% 30% or more
  7. 7. CONFIDENTIAL. DAMO CONSULTING 2017 7 Over 60% of respondents say budgets for content marketing will increase; with over half (54.3%) indicating an increase of 20% or more, and a small number (5.7%) by 50% or more. However, for a significant number (40%) content marketing budgets are stay flat or decreasing. HOW WILL YOUR BUDGETS FOR CONTENT MARKETING CHANGE THIS YEAR? 0 10 20 30 40 50 60 Increase 50% or more Flat or decrease Increase 20% or more
  8. 8. CONFIDENTIAL. DAMO CONSULTING 2017 8 Thought leadership content is by far the biggest spend category (60%) indicating a recognition by tech firms to lead with content for business development. WHAT WILL YOU SPEND MOST OF YOUR CONTENT MARKETING BUDGETS ON THIS YEAR? 0.0 0.5 1.0 1.5 2.0 2.5 Thought leadership: White papers and blogs Website content Sales collateral: case studies, data sheets
  9. 9. CONFIDENTIAL. DAMO CONSULTING 2017 9 Most of the content is developed in-house (49% or more). Of the content types that are outsourced, content marketers in healthcare are looking for help with thought leadership content (53%) and research surveys (53%). 14.7% of healthcare organizations outsource over 75% of their thought leadership content and research surveys. HOW MUCH OF YOUR CONTENT IS OUTSOURCED? 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Thought leadership Web content Sales collateral Research surveys >75 50-75 <50% Not outsourced
  10. 10. CONFIDENTIAL. DAMO CONSULTING 2017 10 WHAT ARE THE MOST EFFECTIVE CHANNELS FOR CONTENT PROMOTION FOR YOUR COMPANY? Newsletter/email marketing (40.0%) and website (37.1%) are the most effective channels for content promotion. Social media (22.9%) seems to be catching up. 0.0 0.5 1.0 1.5 2.0 2.5 Website Social media Newsletters/ email marketing
  11. 11. CONFIDENTIAL. DAMO CONSULTING 2017 11 WHICH ARE THE MOST EFFECTIVE SOCIAL MEDIA CHANNELS FOR YOUR THOUGHT LEADERSHIP CONTENT? Healthcare tech firms count on LinkedIn (62.9%) as the most effective channel for their thought leadership content, followed by Twitter (31.4%). 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 Linkedin Twitter Facebook Other
  12. 12. CONFIDENTIAL. DAMO CONSULTING 2017 12 Quality (54.3%) of content is the biggest challenge for most marketers in content development, followed by quantity (40.0%). This suggests a lack of organizational maturity in the content marketing function, and a lack of scalability on content development. WHAT ARE YOUR BIGGEST CHALLENGES IN CONTENT DEVELOPMENT? 0.0 0.5 1.0 1.5 2.0 2.5 Quality Quantity Consistency
  13. 13. CONFIDENTIAL. DAMO CONSULTING 2017 13 Around two-thirds respondents (57.1%) either do not have a dedicated content marketing team or have less than three team members. While tech firms plan to increase spend on content marketing, the small team sizes could explain the challenges around quality and scalability in content development. HOW BIG IS THE CONTENT MARKETING TEAM IN YOUR ORGANIZATION? 0 5 10 15 20 25 30 5 or more team members <3 team members 3 or more team members We do not have a dedicated content marketing team
  14. 14. CONFIDENTIAL. DAMO CONSULTING 2017 14 The respondents group is well-diversified in terms of the size of companies they represent: o >500 million revenue (28.6%) o 200-50 million revenue (20.0%) o 10-50 million revenue (25.7%) o <10 million revenue (25.7%) RESPONDENTS PROFILE: N=35 About 80.0% of the respondents are from marketing. Note: The survey was conducted during Jan – Feb 2017.
  15. 15. Email : info@damoconsulting.netWebsite : www.damoconsulting.net USA Damo Consulting Inc. 1000 Jorie Blvd #200, Oak Brook, IL 60523 Phone : (630) 928-1111, Ext. 204 INDIA Mariam Center, 7M - 302, 2nd Floor, HRBR Layout, Bangalore - 560 043 Phone : +91 8064051999 15 Damo Consulting is a digital business enablement firm focused exclusively on healthcare. We provide growth strategy consulting to help our clients accelerate market expansion. DamoDigitalTM , our content solutions and market intelligence platform helps deliver informational advantage and thought leadership content at scale. Our approach to content strategy and thought leadership content development takes into account all aspects of content marketing, including target persona, buyer journeys, and best practices in content development. About Damo Consulting, Inc. Thank You follow us @ damoconsult

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