Healthcare IT services market update_oct_2016

Damo Consulting Inc.
Damo Consulting Inc.Damo Consulting Inc.

Highlights of healthcare IT services markets. Includes coverage of major global tech firms

Email: info@damoconsulting.net
Website: www.damoconsulting.net
H E A L T H C A R E I T S E R V I C E S
Q4 (OCTOBER) 2016 UPDATE
M & A, Client Wins, Partnerships, Leadership announcements
This report is a round-up of healthcare sector updates from IT and IT services companies.
The focus of the report is on M & A activity, customer wins, partnerships and new product
initiatives, and leadership announcements.
2 of 8
All Rights Reservedwww.damoconsulting.net info@damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
TERMS USED IN THIS DOCUMENT
TermS.No Meaning
1
2
3
4
5
6
HLS Healthcare and Life Sciences
OM Operating margins
QoQ Quarter on Quarter
YoY Year on Year
CTS CTS Technology Solutions
TCS Tata Consultancy Services
3 of 8
All Rights Reservedwww.damoconsulting.net info@damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
KEY UPDATES
*CTS quarterly results are expected to be announced in Nov 2016
2 CTS was in the spotlight for a self-reported investigation into
possible violations of anti-corruption laws related to real
estate transactions in the U.S. Long-time executive and
President Gordon Coburn resigned abruptly and was
replaced by Rajeev Mehta as the company’s stock took a
tumble.
Infosys second quarter results indicated in the table show
strong growth in Healthcare and Insurance which is
expected to grow next quarter. Both these divisions have
performed better than the company. Excerpts from the
comments made by Mohit Joshi are covered in this report.
Infosys has promoted at least half a dozen executives to the
rank of executive vice-president (EVP), as it attempts to fill
gaps in its senior leadership team following a string of exits
since April this year.
5
3 HCL quarterly results indicate growth in Healthcare and Life
sciences business at 8.2% which is more than 5 times the
QoQ growth rate of company as a whole.
4 HCL Technologies announced the appointment of
C. Vijayakumar as the President and Chief Executive Officer
of the company. He will continue to be based in the USA,
closer to clients and key technology partners further
strengthening execution of HCL’s growth strategy.
In an unexpected move, Cyrus Mistry was ousted as the
group Chairman from the Board of Tata Sons (holding
company that controls TCS). N. Chandrasekaran, MD and
CEO of TCS, was inducted as additional director to Board of
Tata Sons.
6
Wipro signed a definitive agreement to acquire Appirio, a
global cloud services company for USD 500 Million.
7
1 Indian IT majors TCS, Infosys, CTS, HCL and Wipro
announced their results for the quarter ended September
30, 2016.
All three firms have indicated slower QoQ growth, however
healthcare seems to have grown at a higher rate relative to
the overall company growth.
Company
Total Revenue
for Qtr
(in USD MM)
Infosys
TCS
CTS*
HCL
Wipro
2587
4374
N.A
1722
1916
HLS Revenue
for Qtr
(in USD MM)
312
332
N.A
217
307
Healthcare %
Revenue
12.06%
7.60%
N.A
12.6%
16.00%
HLS
Operating
Margin
26.60%
N.A
N.A
N.A
15.49%
Healthcare %
Revenue QoQ
Growth
4.35%
4.70% 0.30%
N.A
8.20%
4.30%
QoQ growth
for
company
3.44%
N.A
1.50%
.90%
4 of 8
All Rights Reservedwww.damoconsulting.net info@damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
ACCENTURE
1 Accenture’s annual results for the period ending August
31, 2016 indicated a record year all around, including the
healthcare business which grew in double digits.
2 Accenture has hired Brigitte Gwyn as a managing director
of government relations, effective November 7, 2016.
Gwyn will be responsible for the company’s government
relations activities in North America as well as key growth
markets, including Latin America. In this role, she will help
strategically position the company, build deep
relationships in government and effectively advocate for
public policy outcomes.
Accenture has become the first Salesforce alliance partner
to reach 1,000 Service Cloud certifications in the industry, a
testament to its investment in building deep specialist skills
in the Salesforce ecosystem. Accenture which was one of
the first global companies to establish a strategic alliance
partnership with Salesforce, today has leading capabilities
in Salesforce, with more than 8,100 Salesforce skilled
professionals.
3
1 CTS was in the spotlight for a self-reported investigation into
possible violations of anti-corruption laws related to real
estate transactions in the U.S. Long-time executive and
President Gordon Coburn resigned abruptly and was
replaced by Rajeev Mehta as the company’s stock took a
tumble.
CTS faces a lawsuit which seeks to gain class-action status
for investor Shane R. Park and hundreds or thousands of
other investors who bought shares between February 25,
2016 and September 30, 2016. Rosen Law Firm, a global
investor rights law firm in the US, has filed this lawsuit and
seeks to recover damages for CTS investors under federal
securities laws.
CTS
2
1 Healthcare and life sciences business has grown at 8.2%
which is more than 5 times the QoQ growth rate of company
as a whole.
2 Key healthcare win reported in Infrastructure services-
“A leading American diabetic care medical devices &
solutions provider chose HCL to transform, build, host,
migrate and operate greenfield IT infrastructure as well as
applications migration and transformation.
4 FY’17 Revenues are expected to grow between 12% to 14%
in constant currency terms. The above constant currency
guidance translates to 11.0% to 13.0% in USD terms based
on September 30th 2016 rates.
possible conflicts of interest related to the deal arising from
one of HCL’s board members who currently holds the
position of Dean of the Engineering School at UC Berkeley.
The UCSF deal covers all UC campuses and can be leveraged
by any of the entities.
3 HCL Tech was in the news for its recent $ 50 million deal win
at UC San Francisco (UCSF). Computerworld reported on
HCL
Healthcare, we have done exceedingly well. We had double-digit quarter-on-quarter growth rate and again in
healthcare as well, growth is backed by very strong new client acquisition, a huge amount of interest in our clients and
our on our innovation and automation agenda. In healthcare, we've seeing significant opportunities in care
management, Medicare, Medicaid expansion, international expansion, and obviously compliance. So, we have a very
strong team and a strong client franchise in healthcare, which is also reacting very well to some of the things that
Sandeep spoke about in terms of the robotic process automation in terms of AI. Life Sciences is a business where if you
recollect in Q1, we've spoken about a very large consulting-led program coming to an end and we had a little bit of an
overhang of that in this quarter as well. We are seeing some amount of insourcing by some of our key clients, but
again, and there is a spend in this industry itself which is challenged, but again life sciences over the past two years has
been one of our highest-performing businesses with strong double-digit growth in both the years. Again a strong client
franchise, so I do expect that in the next half year, this will perform well above industry average .
Mohit Joshi, President of Infosys
5 of 8
All Rights Reservedwww.damoconsulting.net info@damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
1
“
INFOSYS
After the second quarter results were announced, Mohit Joshi, President of Infosys provided the following commentary on
Healthcare & Life Sciences
2 Infosys expects to fine tune its M&A strategy according to
CEO UB Pravin Rao where the company will use deal
making to buy domain expertise or expand geographic
footprint. Acquisitions in near term will look for technology
and platforms, while in medium to long term acquisitions
Infosys will look to fill gaps in businesses and geographies.
With the recent round of leadership changes Deepak
Padaki is Head of Mergers and Acquisitions, Narsimha Rao
Mannepalli is Head of Cloud, Infrastructure and Security
(CIS), Koushik R.N is Head of Procurement and Ritika Suri
who is CEO Vishal Sikka’s former SAP colleague is Head of
Large Deal teams. All of them were Senior Vice Presidents
prior to this appointment.
3
1 As indicated in table above, Share of digital in total revenue
has increased 52.2% YoY. Digital constitutes 13.8% of
revenue.
A US based large Health Insurer selected TCS as a Strategic
Partner to manage maintenance and production
operations for its applications across the value chain
including Digital, Wellness, Sales, Services and Enterprise
data.
TCS
2 Growth of healthcare has been robust and higher than that
of the company. TCS announced 5 key wins in healthcare
business across the world involving Big Data and cloud
architecture.
Selected by an European pharmaceutical company to
create a Health Patch integration app linked to the cloud
for instant analysis of a patients vital signs.
Engaged by a North American pharmaceutical company to
analyze the performance of their supplier distribution
process using Big Data technologies.
Selected by a European pharmaceutical company for a
consulting engagement to revamp user experience and
design of its unified portal.
Chosen by a UK based pharmaceutical company as a
strategic consultant to create roadmap and architecture for
its R&D unit using Master Data Management and Big Data
technologies.
All Rights Reservedwww.damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
info@damoconsulting.net
6 of 8
1
WIPRO
As indicated by the table Wipro’s Healthcare margin at
15.50% is lower than company margin at 17.8%.
Wipro’s second quarter results showed growth in IT
Services Segment Revenue delivering at the top end of their
guidance range. Third quarter forecast is expected to be
0-2% growth.
2
Wipro announced that it has signed a definitive agreement
to acquire Appirio, a global cloud services company that
creates next generation worker and customer experiences.
Appirio established in 2006 is headquartered in Indianapolis
with offices worldwide having 1250 employees. Appirio also
brings Topcoder, a leading crowdsourcing marketplace
connecting over a million designers, developers and data
scientists around the world with customers.
3
All Rights Reservedwww.damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
info@damoconsulting.net
7 of 8
1 Persistent Systems reported a second quarter revenue
growth of 26.8% YOY. Jacqueline White was appointed Chief
Customer Officer. Ms. White is responsible for all aspects of
customer satisfaction and success. Persistent also
announced a partnership with a team of scientists from
Indiana University’s School of Informatics and Computing to
foray into the world of clinical trials and to develop
sophisticated algorithms to analyze the connection between
medicine and social behavior in health issues.
OTHERS
2 Sutherland Global Services acquires big data analytics firm
Nuevora a leading top 10 big data analytics firm. This move
advances Sutherland's big data capabilities and strengthens
its Digital Practice Division to further address the
fundamental challenge companies' face in trying to
translate massive amounts of customer data into
immediately useful action.
M & A activity in the IT services space included the
acquisition of Anthelio by French company Atos. Along
with the earlier acquisition of Xerox’s services business,
which contributed $ 250 M in healthcare revenues,
Anthelio’s $ 200 M in healthcare revenues puts Atos in
the tier 1 category of healthcare IT services firms in the
U.S.
3
Readers may also be interested in our mid-year analysis of the major IT services firms.
Subscribe to our newsletter The Healthcare Leader and our blog The TAO of Health.
ABOUT DAMO CONSULTING
Damo Consulting is a Chicago-based management consulting firm that works exclusively in healthcare. Our clients include
healthcare enterprises and technology firms. We provide growth strategy consulting, market intelligence and digital
marketing solutions.
USA
One Lincoln Center, 18W140 Butterfield Road
Oakbrook Terrace Suite 1500
Oak Brook, Illinois, 60181
Phone: (630) 613-7200
INDIA
Mariam Center, 7M - 302,
2nd
Floor, HRBR Layout,
Bangalore - 560 043
Phone: +91 8064051999
Email: info@damoconsulting.net | Website: www.damoconsulting.net
All Rights Reservedwww.damoconsulting.net info@damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
1Q2016
2446
1882
1587
8 of 8

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Healthcare IT services market update_oct_2016

  • 1. Email: info@damoconsulting.net Website: www.damoconsulting.net H E A L T H C A R E I T S E R V I C E S Q4 (OCTOBER) 2016 UPDATE M & A, Client Wins, Partnerships, Leadership announcements This report is a round-up of healthcare sector updates from IT and IT services companies. The focus of the report is on M & A activity, customer wins, partnerships and new product initiatives, and leadership announcements.
  • 2. 2 of 8 All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. TERMS USED IN THIS DOCUMENT TermS.No Meaning 1 2 3 4 5 6 HLS Healthcare and Life Sciences OM Operating margins QoQ Quarter on Quarter YoY Year on Year CTS CTS Technology Solutions TCS Tata Consultancy Services
  • 3. 3 of 8 All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. KEY UPDATES *CTS quarterly results are expected to be announced in Nov 2016 2 CTS was in the spotlight for a self-reported investigation into possible violations of anti-corruption laws related to real estate transactions in the U.S. Long-time executive and President Gordon Coburn resigned abruptly and was replaced by Rajeev Mehta as the company’s stock took a tumble. Infosys second quarter results indicated in the table show strong growth in Healthcare and Insurance which is expected to grow next quarter. Both these divisions have performed better than the company. Excerpts from the comments made by Mohit Joshi are covered in this report. Infosys has promoted at least half a dozen executives to the rank of executive vice-president (EVP), as it attempts to fill gaps in its senior leadership team following a string of exits since April this year. 5 3 HCL quarterly results indicate growth in Healthcare and Life sciences business at 8.2% which is more than 5 times the QoQ growth rate of company as a whole. 4 HCL Technologies announced the appointment of C. Vijayakumar as the President and Chief Executive Officer of the company. He will continue to be based in the USA, closer to clients and key technology partners further strengthening execution of HCL’s growth strategy. In an unexpected move, Cyrus Mistry was ousted as the group Chairman from the Board of Tata Sons (holding company that controls TCS). N. Chandrasekaran, MD and CEO of TCS, was inducted as additional director to Board of Tata Sons. 6 Wipro signed a definitive agreement to acquire Appirio, a global cloud services company for USD 500 Million. 7 1 Indian IT majors TCS, Infosys, CTS, HCL and Wipro announced their results for the quarter ended September 30, 2016. All three firms have indicated slower QoQ growth, however healthcare seems to have grown at a higher rate relative to the overall company growth. Company Total Revenue for Qtr (in USD MM) Infosys TCS CTS* HCL Wipro 2587 4374 N.A 1722 1916 HLS Revenue for Qtr (in USD MM) 312 332 N.A 217 307 Healthcare % Revenue 12.06% 7.60% N.A 12.6% 16.00% HLS Operating Margin 26.60% N.A N.A N.A 15.49% Healthcare % Revenue QoQ Growth 4.35% 4.70% 0.30% N.A 8.20% 4.30% QoQ growth for company 3.44% N.A 1.50% .90%
  • 4. 4 of 8 All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. ACCENTURE 1 Accenture’s annual results for the period ending August 31, 2016 indicated a record year all around, including the healthcare business which grew in double digits. 2 Accenture has hired Brigitte Gwyn as a managing director of government relations, effective November 7, 2016. Gwyn will be responsible for the company’s government relations activities in North America as well as key growth markets, including Latin America. In this role, she will help strategically position the company, build deep relationships in government and effectively advocate for public policy outcomes. Accenture has become the first Salesforce alliance partner to reach 1,000 Service Cloud certifications in the industry, a testament to its investment in building deep specialist skills in the Salesforce ecosystem. Accenture which was one of the first global companies to establish a strategic alliance partnership with Salesforce, today has leading capabilities in Salesforce, with more than 8,100 Salesforce skilled professionals. 3 1 CTS was in the spotlight for a self-reported investigation into possible violations of anti-corruption laws related to real estate transactions in the U.S. Long-time executive and President Gordon Coburn resigned abruptly and was replaced by Rajeev Mehta as the company’s stock took a tumble. CTS faces a lawsuit which seeks to gain class-action status for investor Shane R. Park and hundreds or thousands of other investors who bought shares between February 25, 2016 and September 30, 2016. Rosen Law Firm, a global investor rights law firm in the US, has filed this lawsuit and seeks to recover damages for CTS investors under federal securities laws. CTS 2 1 Healthcare and life sciences business has grown at 8.2% which is more than 5 times the QoQ growth rate of company as a whole. 2 Key healthcare win reported in Infrastructure services- “A leading American diabetic care medical devices & solutions provider chose HCL to transform, build, host, migrate and operate greenfield IT infrastructure as well as applications migration and transformation. 4 FY’17 Revenues are expected to grow between 12% to 14% in constant currency terms. The above constant currency guidance translates to 11.0% to 13.0% in USD terms based on September 30th 2016 rates. possible conflicts of interest related to the deal arising from one of HCL’s board members who currently holds the position of Dean of the Engineering School at UC Berkeley. The UCSF deal covers all UC campuses and can be leveraged by any of the entities. 3 HCL Tech was in the news for its recent $ 50 million deal win at UC San Francisco (UCSF). Computerworld reported on HCL
  • 5. Healthcare, we have done exceedingly well. We had double-digit quarter-on-quarter growth rate and again in healthcare as well, growth is backed by very strong new client acquisition, a huge amount of interest in our clients and our on our innovation and automation agenda. In healthcare, we've seeing significant opportunities in care management, Medicare, Medicaid expansion, international expansion, and obviously compliance. So, we have a very strong team and a strong client franchise in healthcare, which is also reacting very well to some of the things that Sandeep spoke about in terms of the robotic process automation in terms of AI. Life Sciences is a business where if you recollect in Q1, we've spoken about a very large consulting-led program coming to an end and we had a little bit of an overhang of that in this quarter as well. We are seeing some amount of insourcing by some of our key clients, but again, and there is a spend in this industry itself which is challenged, but again life sciences over the past two years has been one of our highest-performing businesses with strong double-digit growth in both the years. Again a strong client franchise, so I do expect that in the next half year, this will perform well above industry average . Mohit Joshi, President of Infosys 5 of 8 All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. 1 “ INFOSYS After the second quarter results were announced, Mohit Joshi, President of Infosys provided the following commentary on Healthcare & Life Sciences 2 Infosys expects to fine tune its M&A strategy according to CEO UB Pravin Rao where the company will use deal making to buy domain expertise or expand geographic footprint. Acquisitions in near term will look for technology and platforms, while in medium to long term acquisitions Infosys will look to fill gaps in businesses and geographies. With the recent round of leadership changes Deepak Padaki is Head of Mergers and Acquisitions, Narsimha Rao Mannepalli is Head of Cloud, Infrastructure and Security (CIS), Koushik R.N is Head of Procurement and Ritika Suri who is CEO Vishal Sikka’s former SAP colleague is Head of Large Deal teams. All of them were Senior Vice Presidents prior to this appointment. 3 1 As indicated in table above, Share of digital in total revenue has increased 52.2% YoY. Digital constitutes 13.8% of revenue. A US based large Health Insurer selected TCS as a Strategic Partner to manage maintenance and production operations for its applications across the value chain including Digital, Wellness, Sales, Services and Enterprise data. TCS 2 Growth of healthcare has been robust and higher than that of the company. TCS announced 5 key wins in healthcare business across the world involving Big Data and cloud architecture. Selected by an European pharmaceutical company to create a Health Patch integration app linked to the cloud for instant analysis of a patients vital signs. Engaged by a North American pharmaceutical company to analyze the performance of their supplier distribution process using Big Data technologies. Selected by a European pharmaceutical company for a consulting engagement to revamp user experience and design of its unified portal. Chosen by a UK based pharmaceutical company as a strategic consultant to create roadmap and architecture for its R&D unit using Master Data Management and Big Data technologies.
  • 6. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net 6 of 8 1 WIPRO As indicated by the table Wipro’s Healthcare margin at 15.50% is lower than company margin at 17.8%. Wipro’s second quarter results showed growth in IT Services Segment Revenue delivering at the top end of their guidance range. Third quarter forecast is expected to be 0-2% growth. 2 Wipro announced that it has signed a definitive agreement to acquire Appirio, a global cloud services company that creates next generation worker and customer experiences. Appirio established in 2006 is headquartered in Indianapolis with offices worldwide having 1250 employees. Appirio also brings Topcoder, a leading crowdsourcing marketplace connecting over a million designers, developers and data scientists around the world with customers. 3
  • 7. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net 7 of 8 1 Persistent Systems reported a second quarter revenue growth of 26.8% YOY. Jacqueline White was appointed Chief Customer Officer. Ms. White is responsible for all aspects of customer satisfaction and success. Persistent also announced a partnership with a team of scientists from Indiana University’s School of Informatics and Computing to foray into the world of clinical trials and to develop sophisticated algorithms to analyze the connection between medicine and social behavior in health issues. OTHERS 2 Sutherland Global Services acquires big data analytics firm Nuevora a leading top 10 big data analytics firm. This move advances Sutherland's big data capabilities and strengthens its Digital Practice Division to further address the fundamental challenge companies' face in trying to translate massive amounts of customer data into immediately useful action. M & A activity in the IT services space included the acquisition of Anthelio by French company Atos. Along with the earlier acquisition of Xerox’s services business, which contributed $ 250 M in healthcare revenues, Anthelio’s $ 200 M in healthcare revenues puts Atos in the tier 1 category of healthcare IT services firms in the U.S. 3 Readers may also be interested in our mid-year analysis of the major IT services firms. Subscribe to our newsletter The Healthcare Leader and our blog The TAO of Health.
  • 8. ABOUT DAMO CONSULTING Damo Consulting is a Chicago-based management consulting firm that works exclusively in healthcare. Our clients include healthcare enterprises and technology firms. We provide growth strategy consulting, market intelligence and digital marketing solutions. USA One Lincoln Center, 18W140 Butterfield Road Oakbrook Terrace Suite 1500 Oak Brook, Illinois, 60181 Phone: (630) 613-7200 INDIA Mariam Center, 7M - 302, 2nd Floor, HRBR Layout, Bangalore - 560 043 Phone: +91 8064051999 Email: info@damoconsulting.net | Website: www.damoconsulting.net All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. 1Q2016 2446 1882 1587 8 of 8