1. CONFIDENTIAL. NOT TO BE DISTRIBUTED WITHOUT PERMISSION
info@damoconsulting.net
www.damoconsulting.net
One Lincoln Center
18W140 Butterfield Road
Oakbrook Terrace, Suite 1500
Oak Brook, Illinois, 60181
IT Strategy, Global Sourcing, and Analytics Advisory
DAMO CONSULTING, INC

2. About US
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▪ We are a management consulting, research and advisory services firm
focused on IT strategy, Global Sourcing, and Analytics.
▪ Our firm works with large enterprises and global service providers in the
healthcare sector.
▪ We have over 2 decades of experience in corporate strategy, outsourcing,
healthcare IT operations and analytics. Participated in over 1 Bn in
outsourcing transactions.
▪ Our Principals have held P & L responsibilities for large lines of business (
$150 M), and managed global operations teams.
▪ We have delivered hundreds of millions of dollars in cost savings to our
clients.
▪ We have launched successful new businesses in analytics, cloud-based
platforms and services.
▪ Our team comprises thought leaders who have published extensively in
industry journals and have spoken at leading industry conferences.

3. 3CONFIDENTIAL. NOT TO BE DISTRIBUTED WITHOUT PERMISSION
Healthcare Enterprises
CXO and Senior Management Advisory
Globalization & Cloud Advisory
Analytics Advisory

4. Our Principals have deep experience in global sourcing models and a specialization in the
healthcare sector. We have worked closely with CXO’s in healthcare enterprises to realize
value from technology transformation and outsourcing programs.
The Mandate for Healthcare Enterprises
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 Healthcare is
undergoing a dramatic
transformation, with a
high level of focus on
costs.
 Traditional fee-for-
service is being
replaced by outcomes-
based payment
models.
 Global sourcing is
a way to bring
down operating
costs, and bring in
innovation.
 Many healthcare
enterprises have
yet to take
advantage of
outsourcing
opportunities, or
are currently in
suboptimal
relationships.
 Analytics and cloud
computing strategies
are expected to
greatly improve
population health
management and
reduce infrastructure
costs.
 Healthcare as a whole
is in the early stages
of the analytics
journey.

5. CXO and Senior Management Advisory
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Services
transformation
strategy
▪ Healthcare industry executives are looking for ways to reduce costs, improve operating
performance, and leverage innovative approaches to meet their objectives. We help
identify service quality gaps, and transform service quality through organization design,
sourcing strategies, and operational improvements.
Healthcare CXO’s are challenged with financial pressures arising from reduced reimbursements and a
transformation from a fee-for-service to an outcomes-based model. In a rapidly evolving and consolidating
landscape, senior management executives need expert advisory support to help evaluate and drive decisions in
pace with the changing priorities of the business.
Cloud &
Operations
Strategy
▪ Enterprises are deploying a mix of global shared services and cloud-based models for
flexibility and cost optimization. We help our clients frame and determine priorities and
objectives in cloud-based technology and outsourcing operations, and implement their
strategies for improved operational and financial performance while managing strategic and
operational risk
Value Realization
from Global
Sourcing of
Operations
▪ Our services are focused on helping our clients understand and realize the value inherent in
outsourcing/offshoring and captive global center operations. We specialize in implementing
strategies to unlock and realize the value inherent in these operating models.
Contract
restructuring and
renegotiation
▪ Achieving corporate objectives requires partnering with specialist organizations that can help
with value realization over a long term. However, contracts also need to be constantly
reviewed to ensure value realization, and restructured or renegotiated, or even repatriated in-
house.

6. Globalization & Cloud Advisory
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Healthcare organizations are in relatively early stages of outsourcing and cloud adoption. We advise and help our
customers adopt and expand a globalization and cloud strategy for IT and business process services, and
transform themselves into high performance organizations, ready to meet the challenges of the evolving
healthcare landscape.
Outsourcing &
Shared Services
Health Check
▪ Assess and track performance against contracts, identify service provider competencies for
additional leverage, assess gaps in performance and potential, and assist with price
benchmarking and pricing negotiations
Cloud Services
Transformation
▪ Healthcare organizations are steadily increasing their exposure to the cloud. We help assess
and expand the cloud strategy, evaluation of as-a-service models, risk assessment, evaluate
risks and develop mitigation strategies, cloud cost evaluation and value realization
Partner selection
and management
▪ Achieving corporate objectives requires partnering with specialist organizations that can help
with value realization. We help identify strategic partners that demonstrate alignment to client
needs, demonstrate the right capabilities, track record and references, and the right cultural fit.
Globalization
Maturity
assessment
▪ Service Portfolio Assessment, service provider mix and in-house centers, outsourcing and
offshoring maturity

7. Analytics Advisory
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Analytics is at the heart of healthcare transformation as enterprises try to improve their clinical, financial and
operational outcomes. Healthcare enterprises need to deploy predictive models and machine learning tools to
improve patient outcomes and drive down costs. We work with large healthcare enterprises in identifying analytics
opportunities, evaluating technology options, and deploy advanced analytics models for analytics operations.
Organization
Change
Management
▪ We help with Org design and Org structure, IT and Business Process changes related to
analytics strategy and implementation. We work with cross-functional teams to bring together
all the elements of a successful program, and facilitate change management
Analytics
Program
Management
▪ Identify and evaluate data sources, internal and external, assess data quality, design
analytics pilots, measure outcomes and ROI. Help create value through data integration,
advanced analytics, predictive models and machine learning tools and techniques.
Sourcing
Strategy
▪ We help with talent acquisition, especially in hard to find skills such as data sciences and
machine learning, help evaluate technology platforms and service providers, and implement a
sourcing model that includes cloud –based services , global in-house centers, and outsourced
services
Advanced
Analytics
Strategy
▪ Define/validate opportunities, assess capabilities with predictive modeling and machine
learning tools and technologies, define deployment strategies at a departmental/functional /
use case level, develop and validate the business case for analytics implementation and
operationalization.

8. Paddy Padmanabhan – Founder & CEO
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Paddy is an experienced and accomplished business leader & entrepreneur with over
25 years of experience. He has deep experience in IT strategy, global sourcing, and
analytics in the healthcare sector where he has spent over 15 years as an advisor and
consultant to CIO’s and CXO’s.
Paddy has led large global shared service operations teams in India, the Phillipnes,
and South America. His leadership experience includes stints with top tier global
consulting firms such as Accenture as well as Gartner Cool Vendor silicon valley
technology start-up in analytics. He has also developed a market-leading cloud-based
analytics platform for a private equity-funded silicon valley technology form.
Paddy is a Graduate of the Executive Program of The University of Chicago Booth
School of Business, holds an MBA from Indian Institute of Management, and a
Bachelors in Technology with Honors from the Indian Institute of Technology.
He is also a frequent writer and speaker on globalization, innovation, technology,
entrepreneurship, and analytics.
Contact:
▪ paddy@damoconsulting.net
▪ www.damoconsulting.net
▪ 001 630 649 8548

9. Case Study : Large Health System
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Business Case
▪ The client had entered into a very large IT outsourcing contract in 2012 with a large
global services provider.
▪ The vendor was not meeting service quality expectations and the client was unable to
reach the financial goals projected originally in the business case.
▪ The client needed expert advice to restructure the contract and drive operational and
service quality improvements, while adjusting contract pricing to reflect industry
benchmarks
Approach and Results
▪ Working closely with IT and business leadership, we developed an entirely new
framework for restructuring the contract and driving joint accountability for the future
state goals and objectives .
▪ Simultaneously, through an independent benchmarking of the cost of services, we
were able to identify nearly 50 M million dollars in savings potential through targeted
pricing adjustments.
Background
▪ The client is one of the largest health systems in the U.S, and has a broad national
footprint that serves more than four million people each year through operations and
facilities that span the continuum of care

10. 10CONFIDENTIAL. NOT TO BE DISTRIBUTED WITHOUT PERMISSION
One Lincoln Center
18W140 Butterfield Road
Oakbrook Terrace,
Suite 1500
Oak Brook, Illinois, 60181
info@damoconsulting.net
www.damoconsulting.net
+1 630 649 8548
603/11/A, 19th Main Road,
2nd Floor, Sector 2, HSR
Layout, Bangalore 560 102
India