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Fuji-Xerox-DMS-Corporate-Profile

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Fuji-Xerox-DMS-Corporate-Profile

  1. 1. Customer Satisfaction Fuji Xerox Document Management Solutions Creating efficiency, engagement and effectiveness Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries. Fuji Xerox Document Management Solutions Asia Limited • Hong Kong • Taiwan • Philippines • Singapore Fuji Xerox Document Management Solutions Pty. Limited • Sydney • Newcastle • Canberra • Melbourne • Brisbane • Adelaide • Perth • Darwin Our Culture: Guiding Principles Mission Statement Set forth a common goal for Fuji Xerox and all Group companies including domestic and overseas affiliates and sales subsidiaries, as well as all employees. • Build an environment for the creation and effective utilisation of knowledge • Contribute to the advancement of the global community by fostering mutual trust and enriching diverse cultures • Achieve growth and fulfilment in both our professional and personal lives Commentary on the Shared Values The Shared Values comprise 10 value statements, each emphasising our responsibility and setting forth how we should approach business as members of society and as individuals based on a fundamental respect for humanity. Our solutions and capability www.dms.fujixerox.com Distr ibute Prod uce Proc ess Cre ate Consultancy CreativeServices Content Collaboration Document Composition Print Procurement Ad Hoc, Directand EssentialM ail Managed Print Services Business Process M anagem ent Scanning & Imaging Warehousing & Distribution M ulti-channel Mailrooms Customer Value Fuji Xerox Document Management Solutions Pty. Limited. Fuji Xerox Document Management Solutions Asia Limited. Tel: 13 000 FXDMS Shared Values • Customer Satisfaction • Environmental Consciousness • High Ethical Standards • Scientific Thinking • Professionalism • Team Spirit • Cultural Diversity • Trust and Consideration • Joy and Fulfilment • Adventurous/Pioneer Spirit Our Corporate Profile 2015
  2. 2. “From our perspective, investing in the infrastructure required to deliver our statements via Netbank has a good payback, as it has helped drive customer satisfaction with the bonus of reducing postage costs” Drew Unsworth, General Manager, Online Banking CBA Organisations in every sector partner with Fuji Xerox Document Management Solutions (Fuji Xerox) to communicate with customers and prospects. Our integrated, multi-channel approach to personalised communication enhances customer experience, converts consumers into customers, and improves loyalty and lifetime value. We are in the business of delivering innovative solutions that enhance the efficiency of our clients’ businesses. We help streamline and increase the transparency of business processes while reducing operating costs. We offer a range of applications that are designed to improve user experiences and improve the connections between our clients and their customers. Each year we all have to do more with less. We are given higher revenue targets, bigger profit margins, and we are expected to demonstrate improvements to the satisfaction levels of our customers. For every one of your customers and every part of your business Creating efficiencies Fuji Xerox introduces efficiencies to our clients’ customer communication functions and supporting back office processes. At their most basic, these efficiencies are simply achieved by the act of outsourcing to a well resourced and experienced partner. Deeper efficiencies are delivered in situations where we are able to consult to its clients and establish more defined plans, that are integrated with the business objectives of individual organisations. An example of an efficiency introduced into a competitive sector by Fuji Xerox is automated insurance claims processing. Our analysis of the traditional claims management process showed that it involved a considerable degree of manual processing, high staff numbers required to meet peaks in demand, a significant amount of paperwork, and a long lead time for each claim. By eliminating most of the manual tasks involved in claims processing using smart digitisation and sophisticated digital workflows, we have reduced the cost of claims processing for our health insurance clients by up to 60%. At the same time, our health insurance clients are experiencing increases in staff and member satisfaction that are directly related to the speed and accuracy of the automated claims process. Improving engagement A high level of customer experience is a key requirement for any organisation that wishes to attract, retain and grow customers. We are deeply involved in driving higher levels of customer experience for our clients through the expert design of communications and the reliable and consistent delivery of those communications across a range of physical and electronic channels. The ability to offer a range of channels that can be used simultaneously in an integrated fashion is one of our strongest market leadership characteristics. This multi-channel approach to customer communication affords our clients the ability to choose and swap channels based on their needs and the preferences of their customers. Applying multi-channel communication to a customer experience plan: • increases the opportunities for talking to customers on a one to one basis • allows customers to choose how they interact with their service providers • increases the likelihood of positive outcomes for growth objectives through higher levels of customer experience, closer customer relationships, and greater levels of trust and loyalty. Delivering effectiveness The efficiencies introduced to our clients’ operations are often responsible for driving high levels of customer experience and satisfaction. When multi-channel options are adopted by our clients, they save time and money. For our clients’ customers, this multi-channel approach means they are able to interact with their service providers using channels that they choose and prefer. In the case of the efficiencies introduced by automated mailroom management, our clients are not the only beneficiaries. Our clients’ customers receive improved levels of service, shorter waiting times, more self-service options and greater service transparency. Knowing that their provider operates effectively reinforces that they are paying a fair price for the service and value they receive. “Fuji Xerox Document Management Solutions was an existing partner for American Express and possessed the capabilities within their business to deliver innovative solutions American Express was seeking to leverage. Leveraging the Fuji Xerox technical environment, we now have the capability to include graphical, visually-engaging offers on a statement page that are personal, timely and relevant” Innes Kent, Director, Customer Network Partners, American Express “The fact we were able to double our response rates speaks for itself” Mike Greasley, Head of Marketing JDRF Throughout the customer lifecycle we can help your organisation move from 'Transactional to Transformational'. We provide enhanced processes to acquire, retain and grow your customer base. Content Capture: Inbound “Receiving” • Paper and electronic receipt • Document classification • Document scanning • Data capture (automated and manual) • Data validation • Exception handling Content Creation: Outbound “Sending” • Data receipt • Document composition • Whitespace management • Data driven messaging • Multi-channel output • Content collaboration and transpromo marketing • Ad hoc, direct and essential mail Content Management: Online “Accessing” • Electronic archive • Branch/call centre/staff access • Customer self service • Multi-channel reminders and notifications • 2-Way digital mailbox Business Process Management: “Processing” • Online workflow • Integration with business systems • Automated business processes • Straight through processing Our Customer Communications Management Our Statistics • 4 billion digital communications • 1 million jobs processed • 2000 people • Worlds largest outsourced essential communications service provider • 3.5 billion printed impressions • 80% market share • 100 million scanned documents • 10,000 customer computer programs created Simplifying BusinessCreating efficiency, engagement and effectiveness
  3. 3. “From our perspective, investing in the infrastructure required to deliver our statements via Netbank has a good payback, as it has helped drive customer satisfaction with the bonus of reducing postage costs” Drew Unsworth, General Manager, Online Banking CBA Organisations in every sector partner with Fuji Xerox Document Management Solutions (Fuji Xerox) to communicate with customers and prospects. Our integrated, multi-channel approach to personalised communication enhances customer experience, converts consumers into customers, and improves loyalty and lifetime value. We are in the business of delivering innovative solutions that enhance the efficiency of our clients’ businesses. We help streamline and increase the transparency of business processes while reducing operating costs. We offer a range of applications that are designed to improve user experiences and improve the connections between our clients and their customers. Each year we all have to do more with less. We are given higher revenue targets, bigger profit margins, and we are expected to demonstrate improvements to the satisfaction levels of our customers. For every one of your customers and every part of your business Creating efficiencies Fuji Xerox introduces efficiencies to our clients’ customer communication functions and supporting back office processes. At their most basic, these efficiencies are simply achieved by the act of outsourcing to a well resourced and experienced partner. Deeper efficiencies are delivered in situations where we are able to consult to its clients and establish more defined plans, that are integrated with the business objectives of individual organisations. An example of an efficiency introduced into a competitive sector by Fuji Xerox is automated insurance claims processing. Our analysis of the traditional claims management process showed that it involved a considerable degree of manual processing, high staff numbers required to meet peaks in demand, a significant amount of paperwork, and a long lead time for each claim. By eliminating most of the manual tasks involved in claims processing using smart digitisation and sophisticated digital workflows, we have reduced the cost of claims processing for our health insurance clients by up to 60%. At the same time, our health insurance clients are experiencing increases in staff and member satisfaction that are directly related to the speed and accuracy of the automated claims process. Improving engagement A high level of customer experience is a key requirement for any organisation that wishes to attract, retain and grow customers. We are deeply involved in driving higher levels of customer experience for our clients through the expert design of communications and the reliable and consistent delivery of those communications across a range of physical and electronic channels. The ability to offer a range of channels that can be used simultaneously in an integrated fashion is one of our strongest market leadership characteristics. This multi-channel approach to customer communication affords our clients the ability to choose and swap channels based on their needs and the preferences of their customers. Applying multi-channel communication to a customer experience plan: • increases the opportunities for talking to customers on a one to one basis • allows customers to choose how they interact with their service providers • increases the likelihood of positive outcomes for growth objectives through higher levels of customer experience, closer customer relationships, and greater levels of trust and loyalty. Delivering effectiveness The efficiencies introduced to our clients’ operations are often responsible for driving high levels of customer experience and satisfaction. When multi-channel options are adopted by our clients, they save time and money. For our clients’ customers, this multi-channel approach means they are able to interact with their service providers using channels that they choose and prefer. In the case of the efficiencies introduced by automated mailroom management, our clients are not the only beneficiaries. Our clients’ customers receive improved levels of service, shorter waiting times, more self-service options and greater service transparency. Knowing that their provider operates effectively reinforces that they are paying a fair price for the service and value they receive. “Fuji Xerox Document Management Solutions was an existing partner for American Express and possessed the capabilities within their business to deliver innovative solutions American Express was seeking to leverage. Leveraging the Fuji Xerox technical environment, we now have the capability to include graphical, visually-engaging offers on a statement page that are personal, timely and relevant” Innes Kent, Director, Customer Network Partners, American Express “The fact we were able to double our response rates speaks for itself” Mike Greasley, Head of Marketing JDRF Throughout the customer lifecycle we can help your organisation move from 'Transactional to Transformational'. We provide enhanced processes to acquire, retain and grow your customer base. Content Capture: Inbound “Receiving” • Paper and electronic receipt • Document classification • Document scanning • Data capture (automated and manual) • Data validation • Exception handling Content Creation: Outbound “Sending” • Data receipt • Document composition • Whitespace management • Data driven messaging • Multi-channel output • Content collaboration and transpromo marketing • Ad hoc, direct and essential mail Content Management: Online “Accessing” • Electronic archive • Branch/call centre/staff access • Customer self service • Multi-channel reminders and notifications • 2-Way digital mailbox Business Process Management: “Processing” • Online workflow • Integration with business systems • Automated business processes • Straight through processing Our Customer Communications Management Our Statistics • 4 billion digital communications • 1 million jobs processed • 2000 people • Worlds largest outsourced essential communications service provider • 3.5 billion printed impressions • 80% market share • 100 million scanned documents • 10,000 customer computer programs created Simplifying BusinessCreating efficiency, engagement and effectiveness
  4. 4. Customer Satisfaction Fuji Xerox Document Management Solutions Creating efficiency, engagement and effectiveness Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries. Fuji Xerox Document Management Solutions Asia Limited • Hong Kong • Taiwan • Philippines • Singapore Fuji Xerox Document Management Solutions Pty. Limited • Sydney • Newcastle • Canberra • Melbourne • Brisbane • Adelaide • Perth • Darwin Our Culture: Guiding Principles Mission Statement Set forth a common goal for Fuji Xerox and all Group companies including domestic and overseas affiliates and sales subsidiaries, as well as all employees. • Build an environment for the creation and effective utilisation of knowledge • Contribute to the advancement of the global community by fostering mutual trust and enriching diverse cultures • Achieve growth and fulfilment in both our professional and personal lives Commentary on the Shared Values The Shared Values comprise 10 value statements, each emphasising our responsibility and setting forth how we should approach business as members of society and as individuals based on a fundamental respect for humanity. Our solutions and capability www.dms.fujixerox.com Distr ibute Prod uce Proc ess Cre ate Consultancy CreativeServices Content Collaboration Document Composition Print Procurement Ad Hoc, Directand EssentialM ail Managed Print Services Business Process M anagem ent Scanning & Imaging Warehousing & Distribution M ulti-channel Mailrooms Customer Value Fuji Xerox Document Management Solutions Pty. Limited. Fuji Xerox Document Management Solutions Asia Limited. Tel: 13 000 FXDMS Shared Values • Customer Satisfaction • Environmental Consciousness • High Ethical Standards • Scientific Thinking • Professionalism • Team Spirit • Cultural Diversity • Trust and Consideration • Joy and Fulfilment • Adventurous/Pioneer Spirit Our Corporate Profile 2015

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