Don't mention the war!

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The Agile Manifesto states its very first value as: “[We value] Individuals and interactions over processes and tools”. Hereby the Agile community captures the importance of communication. In many teams - and even more so in Agile teams – communication can turn into a major obstacle, thus blocking the transition. Make sure you fix this obstacle first before moving on. This playful workshop encourages teams to experience simple but profound lessons in the psychology of communication.

It will give you insight in your communication style and how to align your communication style to others. And it demonstrates how balanced communication can truly build an Agile team. All (Agile) team members, team leaders, Scrum masters and their product owners are invited to participate.

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  • shopping listSpaghetti: Ensure that you use uncooked spaghetti. Avoid spaghettini as it is too thin and breaks easily. Fettucini is too thick.String: Include string that can be easily broken by hand. If the string is thick, include scissors in your kit. Marshmallow: Use a name brand or private label brand of marshmallows that measure the ‘standard’ size, about an inch an a half across. Avoid mini or jumbo marshmallows. Also avoid stale marshmallows. You’ll want squishy marshmallows that give the impression of lightness.Masking Tape: Get standard masking tape. Generally, you’ll want to put the tape on the side of the table, the back of a chair or a nearby wall. Rolling it in the bag tangles the tape.Paper Lunch Bags: Standard size lunch bags work well as do letter size manilla envelops.Reward: MarshmallowsAlso ensure that you have the following tools to run the challenge:Measuring Tape: Have a contractor’s retractable measuring available after the challenge is finished so you can measure the height of the structures.Video Projector and Sound System (optional): For more impact, use a video projector to deliver the Marshmallow Challenge Presentation (or your own) and a sound system for music during the challenge. Time out a play list of exactly 18 minutes of music. You’ll want the challenge to end at the conclusion of the last song.
  • The entire marshmallow needs to be on the top of the structure. Cutting or eating part of the marshmallow disqualifies the team. . The team cannot use the paper bag as part of their structure.Teams cannot hold on to the structure when the time runs out. Those touching or supporting the structure at the end of the exercise will be disqualified.
  • alk around the Room: It’s amazing to see the development of the structures as well as notice the patterns of innovation most teams follow.✦Remind the Teams of the Time: Countdown the time. Usually, I call 12 minutes, 9 minutes (half-way through), 7 minutes, 5 minutes, 3 minutes, 2 minutes, 1 minute, 30 seconds and a ten-second count down. ✦Call Out How the Teams are Doing: Let the entire group know how teams are progressing. Call out each time a team builds a standing structure. Build a friendly rivalry. Encourage people to look around. Don’t be afraid to raise the energy and the stakes.✦Remind the Teams that Holders will be Disqualified: Several teams will have the powerful desire to hold on to their structure at the end. Usually because the marshmallow, which they just placed onto their structure moments before, causing the structure to buckle. The winning structure needs to be stable.
  • You can discuss everything with the other person, But where you start = where the other person is.In doing so, you provide the information the other person wants to hear first, relaxing the other person, meeting his expectations.
  • Don't mention the war!

    1. 1. Don’t Mention the War!
    2. 2. Part 1:Marshmallow Challenge Ready, Set, GO!
    3. 3. 3 Your first time?! This challenge has been conducted by tens of thousands of people in every continent, from the CFOs of the Fortune 50 to Students at all levels The lessons learned are universalwww.ductu.be - Marshmallow Challenge
    4. 4. A challenge… … a reward!www.ductu.be - Marshmallow Challenge 4
    5. 5. 5 The Challenge Build the Tallest Freestanding Structure The winning team is the one that:  has the tallest structure measured from the table top surface to the top of the marshmallow.  That means the structure cannot be suspended from a higher structure, like a chair, ceiling or chandelier.www.ductu.be - Marshmallow Challenge
    6. 6. 6 Your tools & supplies  Challenge kit for each team containing  Twenty sticks of spaghetti  One meter of tape  One meter of string  One marshmallowwww.ductu.be - Marshmallow Challenge
    7. 7. 7 The rules  The entire Marshmallow must be on top of the structure  Teams can use as much or as little of the 20 spaghetti sticks, as much or as little of the string or tape  Teams are free to break the spaghetti, cut up the tape and string to create new structures  The Challenge Lasts 18 minutes  Those touching or supporting the structure at the end of the exercise will be disqualifiedwww.ductu.be - Marshmallow Challenge
    8. 8. Let’s play! Gentlemen and ladies start your engineering!www.ductu.be - Marshmallow Challenge 8
    9. 9. And STOP! And the winner is… 66 cm tallwww.ductu.be - Marshmallow Challenge 9
    10. 10. A challenge… … a reward!www.ductu.be - Marshmallow Challenge 10
    11. 11. Part 2: So, what have we learned? Simple activity… …deep lessons!www.ductu.be - Marshmallow Challenge 11
    12. 12. Who consistently performs poorly? Recent Business School Graduates 12www.ductu.be - Marshmallow Challenge
    13. 13. Who consistently performs well? Recent Kindergarten School Graduates 13www.ductu.be - Marshmallow Challenge
    14. 14. Why?www.ductu.be - Marshmallow Challenge 14
    15. 15. 15 Development Patternwww.ductu.be - Marshmallow Challenge
    16. 16. Left vs Right LEFT RIGHT Past, Present Present, Future Names Faces Reason, Logic Emotion Detail ConceptualWords, Language Voice tone Tried and Tested New Ideas Process, Plan Impulsive Sequential Multi-Task Factual Feelings
    17. 17. How We Make Notes
    18. 18. HowWe Make Notes 2
    19. 19. Our Grey Matter Left Right Our Brain Upper Lower
    20. 20. What Happens in Those Parts FACTS IDEAS ORDER FEELING
    21. 21. Notes on Communication  Thinking Style vs  Personality vs  Communication style vs  Communication behavior  What do people experience?  The latter 2  ....we can change the way we communicate
    22. 22. 4 Communication Styles ANALYTICAL VISIONARYReason/Rational Future Logic New Ideas Facts Big Picture METHODICAL CONNECTED Process Emotion Sequential Team Player Plan Em/Sympathetic
    23. 23. 4 Communication Styles ANALYTICAL VISIONARY Quantifies ImaginesIs logical, but critical Speculates Is realistic Takes risks Likes numbers Is curious Facts Future/Ideas METHODICAL CONNECTED Follows procedures Sensitive Gets things done Feels for people Is reliable Is supportive Organizes Is emotional Sequential Team Player
    24. 24. 4 Different detectives at a murder scenewho Asks - How, Who, What, WhyWhat will each type ask? ANALYTICAL VISIONARY What WhyMETHODICAL CONNECTED How Who
    25. 25. Profile: Statistics Men vs Women  250000+ people did their profiles  52% Women  48% Men  People from 91 countries  All age groups
    26. 26. Profile: Statistics Men vs Women 40.00 35.00 30.00 25.00 All 20.00 Men A Women 15.00 10.00 5.00 0.00 Analytical Methodical Visionary C onnected
    27. 27. Profile: Usage  Communication  Conflict  Team building  Sales  Negotiation  Customer Service
    28. 28. Task Preferences  Measuring precisely  Reading the signs of change  Project Management  Culture  Devil’s Advocate  Data precision  Coaching  Social Work  New Ideas  Compliancy  Risk Taking
    29. 29. Talking about Your Company ANALYTICAL VISIONARYIn Belgium since 1915 Brand reputation 0ver 1,500 locally Well known published Unique Marketing 700 authors eBooks 5 languages Innovation METHODICAL CONNECTEDTotal Quality Program Long tradition Reputable Understand people’s No over-promises needs Reliable Customer focus Legal Compliance Foundation partnership
    30. 30. Talking about Your Project E.g. Implementing CRM ANALYTICAL VISIONARY 160 Users • 360° view of the customer €1,2M Budget • Ipad Increasing customer • CRM program Branding awareness with 36% … Reducing mail andfile transfers with 20% METHODICAL CONNECTEDUsing int’l standards • Customer care teams Full 3D Reporting • Training of back-office staff CRM Support center • One-on-one programsAIM Change program …
    31. 31. Dislikes ANALYTICAL VISIONARY No real facts Inflexible Talk with no logic Repetition Illogical comments No risk Too “informal” Too structured Not enough numbers Too much detail Sharing of feelings Playing it safe METHODICAL CONNECTED No clear agenda Little interaction Disorganised Impersonal Not sticking to point Too much data Lack of closure Insensitivity Change Critical Too fast paced No eye contact
    32. 32. Style: Scores Individual Group Analytical Analytical Methodical Methodical Connected Connected Visionary Visionary Frederic Petit 75 67 43 55 Jan De Pesser 72 64 64 40 Reinier Buelens 78 72 64 26 Carine Manteau 67 64 68 41 Tony Smeets 30 78 59 73 Ellen Dubroux 39 45 69 87 Tanguy Vercammen 55 61 71 53 Peter Van Asch 44 67 57 72 Sophie Dutoit 33 59 81 67 Average 56,89 64,11 65,67 53,33 Standard Deviation 16,21 9,17 7,62 20,50
    33. 33. 36 Different Approaches?www.ductu.be - Marshmallow Challenge
    34. 34. For the participants: Those interested in a personal communication profile can email us @ ben@2interact.comwww.ductu.be - Marshmallow Challenge 37
    35. 35. Bravo! wim.bollen@ductu.be ben@2interact.com based onhttp://marshmallowchallenge.com/

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