Dr. Mark Elliott
Composing Collaborative
Communities
Consulting with the Community Online, DSE
Social media strategy
Online community building
Training & mentoring
Collabforge
Project scoping & design
Three
essential
ingredients
Lifecycle Management
#1
Community
Establishment
Maintenance
Transition
The city plan
..that anyone can edit
World’s 1st collaborative city
plan
City planners collaborating
with the public
Not a single instance of spam,
off-topic or...
13
The following points represent the final conclusions reached
regarding the implementation of the Future Melbourne wiki.
Was...
Community as Investment
#2
Reduce Reuse Recycle
Parks Victoria
Collaborating on the future of
victoria’s parks
Challenging the tyranny of
distance
Organisation-wide approach
Preserves online community
between projects
Recently Spotli...
DPC/100605
Authorised by the Victorian Government, Melbourne
If you would like to receive this publication in an accessibl...
Community Management
#3
Department of Justice
12,000 Facebook Fans
Social Media Campaign
Vital Valued Victorians
1,900 Following on Twitter
Thanki...
Over 12,000
Facebook
Fans
Over 1,900
followers on
Twitter...
Vital Valued Victorians
Demonstrate consultation
FireReady For
Free & official
Real time located-based info
Warnings & advice
Share info with friends & family
feedback
How...
Determine
double-sided
value
propositions
Collabforge
239 Rathdowne St, Carlton
+ 61 (0) 3 9663 7310
www.collabforge.com
contact@collabforge.com
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
Collabforge - Consulting with the community online (dse)
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Collabforge - Consulting with the community online (dse)

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Presentation given to DSE staff by:
Mark Elliott, PhD
Director, Collabforge pty ltd

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Collabforge - Consulting with the community online (dse)

  1. 1. Dr. Mark Elliott Composing Collaborative Communities Consulting with the Community Online, DSE
  2. 2. Social media strategy Online community building Training & mentoring Collabforge Project scoping & design
  3. 3. Three essential ingredients
  4. 4. Lifecycle Management #1 Community
  5. 5. Establishment
  6. 6. Maintenance
  7. 7. Transition
  8. 8. The city plan ..that anyone can edit
  9. 9. World’s 1st collaborative city plan City planners collaborating with the public Not a single instance of spam, off-topic or offensive contribution Add, edit, delete content 24/7
  10. 10. 13
  11. 11. The following points represent the final conclusions reached regarding the implementation of the Future Melbourne wiki. Was the City of Melbourne successful in the implementation of a wiki platform for public consultation? Yes, in the opinion of the reviewers it was.That is not to say it was without challenges.These challenges centred primarily on the collaborative process (as opposed to the technology), indicating a need for further development of support processes, as well as collaborative capacity building within the organisation.The recommendations of greatest importance in this regard are: • City of Melbourne Guide to Collaborative Consultation • An Organisation-wide Mandate for Collaboration • Explore Opportunities for Further Implementation of Collaborative Online Consultation Are wikis a viable platform for public consultation that should be further explored? Yes, in the opinion of the reviewers they are.The great majority of those interviewed (internal and public participants) agree on this point, while the local and international interest and participation confirm many benefits.The recommendations of greatest importance in this regard are: • Explore Opportunities for Further Implementation of Collaborative Online Consultation • Explore the Opportunities for Development of a City of Melbourne Community Engagement Platform • MaintainVisibility of & Promote the Future Melbourne Experience Summary of Recommendations The following is a summary of recommendations so far referred to within this post-implementation review.They have been ordered by their perceived importance for: a) The ongoing success of the City of Melbourne's online public consultation. b) The internal integration of collaborative technologies. However, as the recommendations have been developed in order to support and synergise with one another (especially across the internal/external boundaries) the ordering should not be taken as a final guideline as to what should or should not be adopted. 1. City of Melbourne Guide To Collaborative Consultation (Internal & External Recommendation) Such a guide should provide an organisation-wide approach and understanding of online consultation, helping to unify its conceptualisation, approach, process, practices and evaluation.The guide should aim to integrate key learnings from the Future Melbourne initiative and draw on the experience and knowledge of those who were involved.This guide would provide the opportunity to determine ahead of time many of the challenges that are faced during initiatives such as Future Melbourne, as well as managing and informing the expectations and understandings of those considering participation (i.e. public participants as well as external stakeholders). 2. An Organisation-wide Mandate for Collaboration (Internal Recommendation) Develop a mandate and associated action plan that outlines the collaborative values, skills and outcomes desired by the City of Melbourne, independent of process, technology or work area.Work towards the implementation of such a plan across the organisation, customised for the specific needs, orientations, and outcomes of individual departments and initiatives. 3. Innovative & Integrated ICT Change Management (Internal Recommendation) Develop and implement an innovative change management program that supports the ongoing and sustainable adoption and integration of new technologies and process 4. Explore Opportunities for Further Implementation of Collaborative Online Consultation (External Recommendation) Explore and implement future initiatives that employ collaborative ICT (increasingly called 'web 2.0' or 'social media') as a means to engage the local and global public, as well as sourcing ideas and information from the global 'problem and solution' domain. Collaborative ICT and social media-oriented channels can also be employed to engage the 4. Conclusion Post-implementation Review
  12. 12. Community as Investment #2
  13. 13. Reduce Reuse Recycle
  14. 14. Parks Victoria Collaborating on the future of victoria’s parks
  15. 15. Challenging the tyranny of distance Organisation-wide approach Preserves online community between projects Recently Spotlighted by VIC Gov 2.0 Action Plan
  16. 16. DPC/100605 Authorised by the Victorian Government, Melbourne If you would like to receive this publication in an accessible format, such as large print or audio, please telephone 9651 5814 (TTY), 9651 5135 or email actionplan@dpc.vic.gov.au. This document is also available in an accessible format on the Internet at www.dpc.vic.gov.au. ISBN 978-1-921697-92-0 People planning parks
  17. 17. Community Management #3
  18. 18. Department of Justice 12,000 Facebook Fans Social Media Campaign Vital Valued Victorians 1,900 Following on Twitter Thanking Emergency Services Volunteers
  19. 19. Over 12,000 Facebook Fans
  20. 20. Over 1,900 followers on Twitter... Vital Valued Victorians
  21. 21. Demonstrate consultation
  22. 22. FireReady For
  23. 23. Free & official Real time located-based info Warnings & advice Share info with friends & family
  24. 24. feedback
  25. 25. How...
  26. 26. Determine double-sided value propositions
  27. 27. Collabforge 239 Rathdowne St, Carlton + 61 (0) 3 9663 7310 www.collabforge.com contact@collabforge.com

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