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AIIM Conference
@ DMS EXPO 2002
Business Process
Management (BPM)
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
Unternehmensberat...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
mensberat
ung
Dr. Ulrich
Kampffme
yer
GmbH
Oderfelder
Strasse 17
20149
Hamburg
www.proj
ect-
consult.co
m
©
PROJECT
CONSUL...
AIIM Conference
@ DMS EXPO 2002
Business Process
Management (BPM)
Dr. Ulrich Kampffmeyer
PROJECT CONSULT
Unternehmensberat...
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[DE] Erfolgswirksamkeit und Nachhaltigkeit von Business Process Management Lösungen | Dr. Ulrich Kampffmeyer | AIIM Conference @ DMS EXPO 2002 Essen, 03. September 2002

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[DE] Erfolgswirksamkeit und Nachhaltigkeit von Business Process Management Lösungen | Dr. Ulrich Kampffmeyer | AIIM Conference @ DMS EXPO 2002 Essen, 03. September 2002

Business Process Management
Return on Investment

Published in: Business
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[DE] Erfolgswirksamkeit und Nachhaltigkeit von Business Process Management Lösungen | Dr. Ulrich Kampffmeyer | AIIM Conference @ DMS EXPO 2002 Essen, 03. September 2002

  1. 1. AIIM Conference @ DMS EXPO 2002 Business Process Management (BPM) Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2002 1 Erfolgswirksamkeit und Nachhaltigkeit von Business Process Management Lösungen Dr. Ulrich Kampffmeyer AIIM Conference @ DMS EXPO 2002 Essen, 03. September 2002 P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
  2. 2. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 2 Was ist BPM Business Process Management ?
  3. 3. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 3 BPM ist mehr als nur Workflow !
  4. 4. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 4 BPM EAI Enterprise Application Integration Betriebs- organisation Unternehmenskultur BPR Business Process Reengineering DRT Document Related TechnologiesBK Bürokommunikation Operative Systeme ERP, ... Akzeptanz und Qualifikation Workflow
  5. 5. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 5 Projekterfolge ?!
  6. 6. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 6 ROI Return on Investment in 6 Monaten, einem Jahr, usw. Zu kurz gesprungen ?
  7. 7. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 7 Erfolg ?! Messgrößen fehlen meistens • IST-Analyse mit ausreichender Vollständigkeit • Ziele mit überprüfbaren Ergebnissen • Vergleichbarkeit von IST, SOLL und späterer Entwicklung • Ehrlichkeit von Kunden und Anbieter
  8. 8. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 8 Welchen Stellenwert haben Referenzprojekte der BPM-Anbieter ?
  9. 9. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 9 Nachhaltigkeit ist nicht der projektbezogene Erfolg und auch nicht der ROI
  10. 10. mensberat ung Dr. Ulrich Kampffme yer GmbH Oderfelder Strasse 17 20149 Hamburg www.proj ect- consult.co m © PROJECT CONSUL T 2002 10 Ist es nicht sinnvoller, die Lösungen zu präsentieren, die • 5, 10, oder mehr Jahre im Betrieb sind ? • kontinuierlich ausgebaut zum Geschäfts- erfolg langfristig beigetragen haben ? • ohne „modernistische Schnörkel“ ihre Arbeit erledigen ?
  11. 11. AIIM Conference @ DMS EXPO 2002 Business Process Management (BPM) Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2002 11 Podiumsdiskussion unter Leitung von Dr. Ulrich Kampffmeyer

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