Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

[EN] "The Multi-Facetted Content Management Scene" | Dr. Ulrich Kampffmeyer | DCX 2019 | Berlin

90 views

Published on

Content Services Stage, 08.10.2019, 10:00 - 10:40

Content Services: Reaching out for New Frontiers:
„The Multi-Facetted Content Management Scene“

- Different Industries, Different Audiences, Different Approaches
- From Enterprise Content Management to Content Services
- Markets & Market Studies 2019
- The Role of New Technologies in Content Services
- The Future is Already Here
Dr. Ulrich Kampffmeyer, Managing Director of PROJECT CONSULT Unternehmensberatung, Hamburg

Dr. Ulrich Kampffmeyer - PROJECT CONSULT - 2018 Dr. Kampffmeyer has been active in the Document, Content and Information Management Scene for more than 35 Years. As Consultant, President of National and International Industry Associations, Author, Lecturer and Keynote Speaker he has earned the Reputation as the Leading Evangelist for Enterprise Content Management and Information Management in Europe. His Wikipedia-Curriculum is available in German Language: https://de.wikipedia.org/wiki/Ulrich_Kampffmeyer.

Dr. Kampffmeyers Presentation „The Multi-Facetted Content Management Scene“ will give an Overview and Insights into the Multiple Facettes of the Content Management Industry Focussing on the Development from Document Management, Enterprise Content Management, Content Services and Intelligent Information Management to a Holistic View of Information Management in General. He will present Current Market Data from International Studies, discuss the Role of New Technologies like Blockchain, Artificial Intelligence, Automation, Analytics, Cloud, Mobile and Others on Content Services. A Critical Outlook gives his Views on the Dependency from Electronic Information for our Civilization.

More Information on our Website
http://bit.ly/DCX19-moreinfo

Video of this Keynote
http://bit.ly/DCX19KeynoteKFF

Video of the Panel
http://bit.ly/DCX19PanelKFF

Published in: Business
  • Be the first to comment

[EN] "The Multi-Facetted Content Management Scene" | Dr. Ulrich Kampffmeyer | DCX 2019 | Berlin

  1. 1. ratung Dr. Ulrich Kampffmeyer GmbH 7 PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com © PROJECT CONSULT 2019 Postfach 20 25 55 20218 Hamburg 1 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Nov-19 / Quelle: PROJECT CONSULT 1 Content Services - Reaching out for New Frontiers: The Multi-Facetted Content Management Scene Dr. Ulrich Kampffmeyer Berlin, October 8th, 2019 Digital Content Expo 2019
  2. 2. mensberatung Dr. Ulrich Kampffmeyer GmbH ULT 2017 Dr. Ulrich Kampffmeyer 2 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Nov-19 / Quelle: PROJECT CONSULT 2 "The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Agenda 1. Different Industries, Different Audiences, Different Approaches 2. From Enterprise Content Management to Content Services 3. Markets & Market Studies 2019 4. The Role of New Technologies in Content Services 5. The Future is Already Here
  3. 3. Dr. Ulrich Kampffmeyer 3"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers
  4. 4. 4Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene DIFFERENT INDUSTRIES, DIFFERENT AUDIENCES, DIFFERENT APPROACHES
  5. 5. 5Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene DIFFERENT INDUSTRIES, DIFFERENT AUDIENCES, DIFFERENT APPROACHES CONTENT The Term “Content” is unfortunately used inflationary and with different Meanings.
  6. 6. 6Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene DIFFERENT INDUSTRIES, DIFFERENT AUDIENCES, DIFFERENT APPROACHES CONTENT MANAGEMENT • Content Management as perceived by Publishers and Marketiers • Content Management as Web Content Management (WCM) • Content Management as Enterprise Content Management (ECM)
  7. 7. 7Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene DIFFERENT INDUSTRIES, DIFFERENT AUDIENCES, DIFFERENT APPROACHES CONTENT SERVICES • Content Services by Service Agencies • Content Services as Infrastructure Architecture • Content Services as Software Functionality
  8. 8. 8Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene DIFFERENT INDUSTRIES, DIFFERENT AUDIENCES, DIFFERENT APPROACHES THIS PRESENTATION IS ABOUT ECM ENTERPRISE CONTENT MANAGEMENT AND CONTENT SERVICES FOR ENTERPRISE & BUSINESS SOFTWARE SOLUTIONS HANDLING EVERY TYPE OF CONTENT – FROM STRUCTURED DATA VIA DOCUMENTS TO MULTI-MEDIA-ASSETS.
  9. 9. 9Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICESFROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES
  10. 10. 10Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM) • ECM is an Industry Term from the late 20th Century • ECM was defined by the Industry Association AIIM • ECM defined: Enterprise Content Management is the Strategies, Methods and Tools used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.
  11. 11. 11Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM) CAPTURE PRESERVE DELIVERSTORESTORE WCM RM WF/ BPM DM Collab MANAGE
  12. 12. 12Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM) MANAGE CAPTURE PRESERVE DELIVERSTORESTORE WCM RM WF/ BPM DM Collab MANAGE Document Management Collaboration Web Content Management Output Management Archiving Input Management Information Lifecycle Management Records Management Workflow Presentation Database Access Management Email Management Social Case Management Business Process Management Web 2.0 Access
  13. 13. 13Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM) • ECM always was about Infrastructure • ECM always was about Integration • ECM always was about Services • ECM always was about bridging the Gap between Data, Content and Documents
  14. 14. 14Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM) Unstructured Content Unstructured Content DataDataBusiness Processes Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE STORE MANAGE DELIVER PRESERVE CAPTURE AIIM International, 2003
  15. 15. 15Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM) Gartner 2017: „ECM is Dead!“
  16. 16. 16Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES ENTERPRISE CONTENT MANAGEMENT (ECM)Gartner 2017: „ECM is Dead!“
  17. 17. 17Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES CONTENT SERVICES (as defined by Gartner) • Content Services Platforms (CSP) • Content Services Applications (CSA) • Content Services Components (CSC)
  18. 18. 18Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES CONTENT SERVICES (as defined by Gartner)
  19. 19. 19Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES CONTENT SERVICES (as defined by Forrester) • Transactional Content Services (TCS) • Business Content Services (BCS)
  20. 20. 20Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES CONTENT SERVICESECM Enterprise Content Management
  21. 21. 21Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES So … Gartners CSP Content Services Platforms and Forresters BCM Business Content Services are in fact good old ECMS Enterprise Content Management Systems!
  22. 22. 22Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene FROM ENTERPRISE CONTENT MANAGEMENT TO CONTENT SERVICES And for the Future - please - forget about all these Industry Terms and Acronyms like ECM, CMS, EIM, Content Services, IIM, CSP, WCM, InfoGov, DMS, RMS, BCS … It is all about INFORMATION MANAGEMENT only!
  23. 23. 23Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene MARKETS & MARKET STUDIES 2019MARKETS & MARKET STUDIES 2019
  24. 24. 24Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene MARKETS & MARKET STUDIES 2019 AIIM „CONTENT SERVICES“ MARKET STUDY 2019
  25. 25. 25Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene MARKETS & MARKET STUDIES 2019 AIIM „CONTENT SERVICES“ MARKET STUDY 2019
  26. 26. 26Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene MARKETS & MARKET STUDIES 2019 GARTNER MAGIC QUADRANT „CONTENT SERVICES PLATFORMS“ 2018
  27. 27. 27Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene MARKETS & MARKET STUDIES 2019 Forrester Wave „ECM Content Platforms“ 2019
  28. 28. 28Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 The Multi-Facetted Content Management Scene MARKETS & MARKET STUDIES 2019 Nucleus „ECM“ Value Matrix 2018
  29. 29. 29Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICESTHE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES
  30. 30. 30Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES GARTNER HYPE CYCLE FOR EMERGING TECHNOLOGIES 2019
  31. 31. 31Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES New Technologies & Content Services • ECM and Content Services are adopting new Technologies from other ITC Realms. • The basic Features of ECMS Enterprise Content Management Systems are mature and becoming a Commodity. • Enhancing Functionality, easy Integration in Business Applications and Improvement of Automation are the main Strategies of all ECM and Content Services Vendors.
  32. 32. 32Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES CLOUD
  33. 33. 33Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES CLOUD • „Cloud is here and does not go away anymore “ • “Cloud” can be divided into different "public“, ”hybrid” and "in-house" Cloud Offerings • Depending on Company Size, IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and SaaS (Software as a Service) are suitable in different Ways • In medium-sized Businesses, Cost is lower and Availability is higher than traditional in-house Solutions • Standard Software Vendors (Microsoft, SAP, IBM, Oracle, others...) „drive“ their Customers into their Cloud
  34. 34. 34Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES CLOUD Relevance for Information Management: • Nearly all "ECM"-Providers are represented meanwhile in the Cloud with ECM Solutions too • Standard Cloud Solution Providers also offer ECM Functionality separately or integrated into other Products (i.E. CRM, ERP, HR, Office365) • The Storing of Commercial Documents in Accordance with Legal Regulations is permitted in most Cloud Offerings
  35. 35. 35Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Mobile " By 2020, 70% of mobile apps will be adopted without IT involvement. "
  36. 36. 36Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Mobile • Mobile Use of the Internet and Business Applications outpaced the PC Work Place • Mobile Devices change Usage Models dramatically • Improving Performance like G5 enable Remote Working and Mobile Work
  37. 37. 37Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES MOBILE Relevance for Information Management: • Most ECM Vendors offer Apps for Mobile Devices to access Records Management, Document Management, Workflow, Collaboration and Business Process Management Solutions. • Mobile Devices still have Restrictions in regard to Screen Size and Usage Model to display traditional Documents. Technologies to transfer PDFs and TIFFs into Data on-the- Fly are improving.
  38. 38. 38Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Automation
  39. 39. 39Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Automation • The Automation of Processes finally enters the Office World. • This applies to both Paper-based Processes as well as Language-processing via Robotic Process Automation (RPA), Bots and Agents. • Automation replaces expensive and error-prone Human Work and achieves Results faster and with higher Quality.
  40. 40. 40Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES AUTOMATION Relevance for Information Management: • DMS, ECM, EIM … always have been about Automation. • New Automation Processes, such as self-learning Systems, improve classic Functionality like Capture, Indexing, Retrieval, Mailbox Routing, BPM, Information Governance, Data Migration, rule based Decision Making, and others. • ECM Vendors are adopting RPA Robotic Process Automation and Artificial Intelligence.
  41. 41. 41Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Blockchain
  42. 42. 42Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Blockchain • Blockchain – still looking for Applications? • Protection against Alteration • Blockchain has to be differentiated: • Public Distributed Ledger Blockchain i.E. for Financial Applications • Private In-House Blockchain i.E. for Audit-Trails • GDPR – an Obstacle for Blockchain?
  43. 43. 43Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES BLOCKCHAIN Relevance for Information Management: • Transparent, traceable and unchangeable Storage of Data • Alternative to conventional Archiving Methods? • Appropriate In-House “Block Chain + Blockchain” Architecture even allows for consistent Deletion of Objects
  44. 44. 44Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Artificial Intelligence (AI)
  45. 45. 45Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES Artificial Intelligence (AI) • THE all-dominant Topic of Technology in 2019 • The Discussion about the Social Impact and Ethics gains Momentum • Crucial Breakthrough: Machine Learning, self-learning Systems, self-programming Systems, self-optimizing Systems, self- replicating Systems, self-… • Drivers are: Consumerization, Industry 4.0, Analytics, Automotive, Robotic, Nanotechnology, Analytics and Cyborgs • Artificial Intelligence is already integrated in nearly all Software Systems • Often still Hype, but improving exponentially
  46. 46. 46Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE ROLE OF NEW TECHNOLOGIES IN CONTENT SERVICES ARTIFICIAL INTELLIGENCE (AI) Relevance for Information Management: • Basis for Automatic Classification with Capture, Retrieval and Presentation • Evaluation and Pre-Screening of Information • Content Analytics • Process Engineering • Improving BPM, Workflow, Collaboration and RPA • System Control and System Management • Intelligent Help Systems • Self-Installation and Self-Configuration
  47. 47. 47Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE FUTURE IS ALREADY HERETHE FUTURE IS ALREADY HERE
  48. 48. 48Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE FUTURE IS ALREADY HERE Information Overload „Know your Information!“ Only known, accessible Information is of Value, can be protected and can be used properly!
  49. 49. 49Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE FUTURE IS ALREADY HERE Information Dependency „How to survive without Information and Electricity?“ We are by 100% dependent of the Availibility and Accuracy of Electronic Information.
  50. 50. 50Dr. Ulrich Kampffmeyer"The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Content Services - Reaching out for New Frontiers THE FUTURE IS ALREADY HERE Information Risks „Google knows Everything“ Artificial Intelligence combined with Fake Information and Manipulation might lead us into Dictatorship by Man and/or Machines.
  51. 51. ratung Dr. Ulrich Kampffmeyer GmbH 7 PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH www.PROJECT-CONSULT.com © PROJECT CONSULT 2019 Postfach 20 25 55 20218 Hamburg 51 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Nov-19 / Quelle: PROJECT CONSULT 1 It's been a Pleasure speaking to You! Ulrich Kampffmeyer E-Mail: Kff@PROJECT-CONSULT.com Presentation, more information... www.PROJECT-CONSULT.com The use of the presentation and its contents is only permitted for private use use.
  52. 52. mensberatung Dr. Ulrich Kampffmeyer GmbH ULT 2017 Dr. Ulrich Kampffmeyer 52 © PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> Nov-19 / Quelle: PROJECT CONSULT 2 "The Multi-Facetted Content Management Scene" Digital Content Expo 2019 Author & Terms of Use Dr. Ulrich Kampffmeyer • Managing Director • PROJECT CONSULT Unternehmensberatung GmbH • Email: Ulrich.Kampffmeyer@PROJECT-CONSULT.com • Wikipedia: http://bit.ly/WP-UKff PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH P.O.Box 20 25 55 | 20218 Hamburg | Germany Isestraße 63 | 20149 Hamburg | Germany Tel: +49 40 41285653 Email: Info@PROJECT-CONSULT.com Skype: PROJECT.CONSULT Web: http://www.PROJECT-CONSULT.com © Copyright CC-BY/CC-NY/CC-ND PROJECT CONSULT Unternehmensberatung GmbH 2019 Authorship Rights Ulrich Kampffmeyer 1992 – 2019 CC-BY Licensees may copy, distribute, display and perform the work and make derivative works based on it only if they credit the author or licensor in the manner specified by these. CC-NY Licensees may copy, distribute, display, and perform the work and make derivative works based on it only for noncommercial purposes.

×