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[EN] ECM Enterprise Content Management | Dr. Ulrich Kampffmeyer | AIIM Conference @ DMS EXPO | Essen, 04. September 2002

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[DE] ECM Enterprise Content Management | Dr. Ulrich Kampffmeyer | Essen, 04. September 2002

Characteristics of ECM Enterprise Content Management

Components of ECM Enterprise Content Management

Challenges for ECM Enterprise Content Management

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[EN] ECM Enterprise Content Management | Dr. Ulrich Kampffmeyer | AIIM Conference @ DMS EXPO | Essen, 04. September 2002

  1. 1. 1 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Enterprise Content Management Dr. Ulrich Kampffmeyer AIIM Conference @ DMS EXPO 2002 Essen, 04. September 2002 P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH
  2. 2. 2 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 Agenda •CHARACTERISTICS of ECM Enterprise Content Management •COMPONENTS of ECM Enterprise Content Management •CHALLENGES for ECM Enterprise Content Management
  3. 3. 3 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 CHARACTERISTICS
  4. 4. 4 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 A Babel of Acronyms • The wide variety of terms confuses customers and tends to discourage purchase decisions. • It makes sense to introduce a new term, such as ECM or Enterprise Content Management, only if it is associated with a new quality. • Clear definitions are needed. © Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr. Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002
  5. 5. 5 EAIEAI BPMBPM EDMEDM WorkflowWorkflow ECMECM Collaborative CommerceCollaborative Commerce ASP / DMCOASP / DMCO Document WarehouseDocument Warehouse Optical FilingOptical Filing E-BusinessE-Business Business Process ManagementBusiness Process Management GroupwareGroupware Collaborative CommerceCollaborative Commerce Knowledge ManagementKnowledge Management Digital SignatureDigital Signature EDM Engineering Document ManagementEDM Engineering Document Management Content ManagementContent Management ScanningScanning Asset ManagementAsset Management DRT Document Related TechnologiesDRT Document Related Technologies Enterprise Application Integration Enterprise Application Integration COLDCOLD Digital Rights ManagementDigital Rights Management DMSDMS Intranet Repository Intranet RepositoryPortalePortale Document ManagementDocument Management ILMILM UDMUDM AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 A Babel of Acronyms Electronic Document ManagementElectronic Document Management EDRMSEDRMS Electronic ArchivingElectronic Archiving Records ManagementRecords Management Electronic Document ManagementElectronic Document Management ImagingImaging MultiMedia DatabaseMultiMedia Database Web Content ManagementWeb Content Management Enterprise Content ManagementEnterprise Content Management ECMECMECMECM
  6. 6. 6 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 Definition: ECM Enterprise Content Management (1) The Technologies Used to Capture, Manage, Store, Deliver, and Preserve Information to Support Business Processes. AIIM International, 2002
  7. 7. 7 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 Definition: ECM Enterprise Content Management (2) • Enterprise Content Management assumes that all company information is held on a uniform platform for use internally, by partners, and externally (“Unified Global Repository” approach, Data/Document/Content Warehouse) • Enterprise Content Management comprises conventional document technologies such as document management, knowledge management, workflow, archiving etc., and integrates the host and client/server world with portal and other Internet technologies
  8. 8. 8 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 Definition: ECM Enterprise Content Management (3) • The goal of Enterprise Content Management is to prevent data and information redundancies (each item of information exists only once), control access in a unform manner, deliver any kind of information independent of the source and use, and provide all applications in a unified form as a service • Enterprise Content Management is a basic eBusiness technology for providing information and controlling processing
  9. 9. 9 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Enterprise Content Management as Infrastructure AIIM International ERP EnterpriseEnterprise ApplicationsApplications EnterpriseEnterprise ContentContent ManagementManagementWeb Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business InfrastructureInfrastructure IntegrationIntegration Source: AIIM 2001 Industry Study AP/AR RM/A CRM HRM
  10. 10. 10 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Basic Concepts: (1) Integrative Middleware AIIM International ERP EnterpriseEnterprise ApplicationsApplications EnterpriseEnterprise ContentContent ManagementManagementWeb Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business InfrastructureInfrastructure IntegrationIntegration AP/AR RM/A CRM HRM Basic Concept No. 1 Integrative Middleware © PROJECT CONSULT 2001-2002
  11. 11. 11 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Basic Concepts: (2) Concept of services AIIM International ERP EnterpriseEnterprise ApplicationsApplications EnterpriseEnterprise ContentContent ManagementManagementWeb Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business InfrastructureInfrastructure IntegrationIntegration AP/AR RM/A CRM HRM Basic Concept No. 2 Independent Services for all applications © PROJECT CONSULT 2001-2002
  12. 12. 12 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Basic Concepts: (3) Uniform Repository AIIM International ERP EnterpriseEnterprise ApplicationsApplications EnterpriseEnterprise ContentContent ManagementManagementWeb Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business InfrastructureInfrastructure IntegrationIntegration AP/AR RM/A CRM HRM Basic Concept No. 3 A Uniform, Federated Enterprise Repository for All Information Types © PROJECT CONSULT 2001-2002
  13. 13. 13 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 COMPONENTS
  14. 14. 14 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 AIIM Model for ECM Enterprise Content Management CAPTURE PRESERVE DELIVERSTORE MANAGE STORE WCM RM WF/ BPM DM Collab © PROJECT CONSULT 2001-2002
  15. 15. 15 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM CAPTURE Human created Recogniton Indexing Input Designs Categorization • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR • Barcode Application created Forms Processing E-Forms/Web-Forms• ERP • XML • Financial Applications Aggregation Input © PROJECT CONSULT 2001-2002
  16. 16. 16 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM MANAGE STORE WCM RM WF/ BPM DM Collab © PROJECT CONSULT 2001-2002
  17. 17. 17 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Document Management STORE WCM RM WF/ BPM DM Collab Document Management • Check-in/Check-out • Version Management • Search and Navigation • Visualization © PROJECT CONSULT 2001-2002
  18. 18. 18 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Collaboration STORE WCM RM WF/ BPM DM Collab Collaboration • Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing • Consolidation of information © PROJECT CONSULT 2001-2002
  19. 19. 19 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Web Content Management STORE WCM RM WF/ BPM DM Collab Web Content Management • Content creation • Publication process • Conversion • Security • Visualization © PROJECT CONSULT 2001-2002
  20. 20. 20 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Records Management STORE WCM RM WF/ BPM DM Collab Records Management • Filing systematics • Indexing and thesaurus • Retention periods • Metadata • Archive management © PROJECT CONSULT 2001-2002
  21. 21. 21 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM Workflow / Business Process Management STORE WCM RM WF/ BPM DM Collab Workflow / Business Process Management • Process and structure organization • Process design • Imaging of Process • Routing • Monitoring • Parallel and sequential processing • Reminders, deadlines • Checking • Logging © PROJECT CONSULT 2001-2002
  22. 22. 22 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM DELIVER Security Technologies Transformation • • Digital TV• Digital Signature•Publishing • Syndication • Compression • Datatransfer via EDI, XML and other formats • CD / DVD • PDF • Email and fax• Digital Rights Management/ Watermark • XML • E-Business-Portal• Personalization • Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design DistributionSecurity Technologies Transformation • Paper •• Digital Signature• Konverter/ViewerPublishing • Syndication • Compression • EDI, XML • CD / DVD • PDF • Email• Digital Rights Management/ Watermark • XML • E-Business-Portal• Personalization •• PKI• COLD/ERMLayout/Design Security as ECM Infrastructure Output © PROJECT CONSULT 2001-2002
  23. 23. 23 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM STORE Repositories • File Systems • Content Management Systems • Databases • Data Warehouses Library Services • Search/Retrieval • Version Control • Check In/Check Out • Audit Trail Technologies • SAN • NAS • Magneto Optical • DVD • CD-ROM • Tape • Magnetic Storage • RAID • Optical Disc © PROJECT CONSULT 2001-2002
  24. 24. 24 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM PRESERVE Archive • Paper • Microfilm • NAS/SAN • WORM • WORM-Tape Disposition © PROJECT CONSULT 2001-2002
  25. 25. 25 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 CHALLENGES
  26. 26. 26 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM as Enterprise Infrastructure: Requirements • Store all types of information • Store both dynamic and unchanging information • Services concept • Big and small solutions • Own client or inclusion in existing applications • Central and distributed databases • Consistent long-term storage • Modular expandability • Distributed repositories • Integration in existing systems
  27. 27. 27 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM as Enterprise Infrastructure: Issues • Linking of technologies with applications – e-Business automation • Effective web content management – Internet, Intranet and Extranet content use • Legal situation, long-term availability and migration of data • Acceleration of “time to market” – ASP solutions under consideration • Implementation questions
  28. 28. 28 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 ECM as Enterprise Infrastructure: Implementation Questions • Definition of metadata, guidelines, procedures • Import, conversion, migration • Platforms, databases, browsers, clients • Desktop integration, application integration, back office integration • Process and workflow modelling • Cultural differences in online versus offline work • How to network components? (EAI - Enterprise Application Integration)
  29. 29. 29 AIIM Conference DMS EXPO 2002 Dr. Ulrich Kampffmeyer Keynote Enterprise Content Management PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH Oderfelder Strasse 17 20149 Hamburg www.project-consult.com © PROJECT CONSULT 2001-2002 Thank you very much for your attention ! Dr. Ulrich Kampffmeyer E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com WebSite, Newsletter, Informations ... http://www.PROJECT-CONSULT.com

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