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1@marksmalley
Kill DevOps
DevOpsDays, Riga, 19 September 2017
Mark Smalley, The IT Paradigmologist
Current interests: Digi...
2@marksmalley
3@marksmalley
4@marksmalley
5@marksmalley
Service for slide photographers
You can take pictures of any slides
When the sign has vanished
You have the ...
6@marksmalley
Imposter!
Imposter syndrome
7@marksmalley
Enterprise
governance
of IT
Enterprise
architecture
Business
relationship
management
IT service
management
B...
8@marksmalley
Labeling of axes is crucial
@Pascallisch
Power of perspective
9@marksmalley
1980’s: Project Mgt
 Dictatorship
1990’s: ITSM
 Bureaucracy
2000’s: Agile
 Fundamentalism
2010’s: DevOps
...
10@marksmalley
DevOps is useless
unless seen in a bigger picture
in co-creational collaboration
with the business
Summary ...
11@marksmalley
Explore DevOps
‘Sell’ DevOps to business executives
Discover your weakest link
Adopt the right attitude
Age...
12@marksmalley
Explore DevOps
‘Sell’ DevOps to business executives
Discover your weakest link
Adopt the right attitude
Age...
13@marksmalley
Six blind men and the elephant
Snake
Spear Fan Tree
Wall
Rope
14@marksmalley
DevOps
DevOps DevOps
DevOps
DevOps
DevOps
Six blind men and IT
15@marksmalley
ROI
ROI ROI
ROI
ROI
ROI
Six business men and IT
16@marksmalley
Business
people
Business
goals
DevOps and ROI
IT
people
IT industry
guidance
IT systems
& services
Investme...
17@marksmalley
Business
goals
DevOps and ROI
IT industry
guidance
IT systems
& services
Dev
Ops
Business
people
Req
Use
In...
18@marksmalley
DevOps in a value stream
Req
Dev
Ops
Use
Inv Val
Inf
Bus
Info
App
Infra
Bus
Info
App
Infra
19@marksmalley
DevOps in a value stream
Req
Dev
Ops
Use
Inv Val
Inf
Bus
Info
App
Infra
Bus
Info
App
Infra
DevOps
20@marksmalley
• Prescriptive companion to The Phoenix Project
• Principles and technical practices
• Fast flow of work fr...
21@marksmalley
• Development (40)
• Operations (21)
• Infrastructure (22)
67 Technical practices
for “continuous …”
Infra
...
22@marksmalley
1. Visualization of work, WIP,
batch sizes, handoffs,
constraints, hardship, waste
2. Problems, knowledge, ...
23@marksmalley
Business
goals
DevOps technical practices for continuous
integration, delivery and deployment
DevOps
techni...
24@marksmalley
Business
goals
DevOps principles can be applied broadly
DevOps
principles
IT systems
& services
Dev
Ops
Req...
25@marksmalley
Beware of the hype
Broad and narrow DevOps
Principles and Technical practices
DevOps Handbook
Summary
Explo...
26@marksmalley
Explore DevOps
‘Sell’ DevOps to business executives
Discover your weakest link
Adopt the right attitude
Age...
27@marksmalley
A typical IT-business conversation
DevOps is…
28@marksmalley
Why should we
invest in this “DevOps”
instead of in other things?
A typical IT-business conversation
29@marksmalley
Continuous containers
Immutable microservices
CALMS as code
A typical IT-business conversation
30@marksmalley
That’s techno-babble!
Come back when
you speak MBA…
A typical IT-business conversation
31@marksmalley
Benefits of DevOps
Faster delivery
More dependable
Cheaper
32@marksmalley
Business
goals
DevOps
guidance
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
IT systems and services
Fitn...
33@marksmalley
Business
goals
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
Business ben...
34@marksmalley
Lower
OPEX &
CAPEX
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
Business...
35@marksmalley
Quicker
time to
market
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
Busi...
36@marksmalley
Quicker
business
change
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
Bus...
37@marksmalley
Fewer
business
disruptions
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
...
38@marksmalley
Lower
OPEX
DevOps
technical
practices
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on ...
39@marksmalley
Better
customer
experience
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
...
40@marksmalley
Business
goals
DevOps
principles
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on inves...
41@marksmalley
Sales
Prices
Costs
Risks
Utility
Warranty
Delivery
Costs
Dev
Ops
Req
Use
Investment
Return on investment
Bu...
42@marksmalley
You again?
A better IT-business conversation
43@marksmalley
So why should we
invest in this “DevOps”
instead of in other things?
A better IT-business conversation
44@marksmalley
Quicker time to market
Better customer experience
Fewer costly disruptions
A better IT-business conversation
45@marksmalley
Now you’re speaking
my MBA-language!
A better IT-business conversation
46@marksmalley
Speed of delivery, and fitness for use and purpose
Don’t mention “IT” to business executives
Benefits, cost...
47@marksmalley
Explore DevOps
‘Sell’ DevOps to business executives
Discover your weakest link
Adopt the right attitude
Age...
48@marksmalley
Where’s your weakest link?
Req
Dev
Ops
Use
Inv Val
Inf
Bus
Info
App
Infra
Bus
Info
App
Infra
What should be...
49@marksmalley
Work on the weakest link
• The business is often the weakest link
• They also need guidance
• Assess your s...
50@marksmalley
Assess your organization’s
key business responsibilities for I&T
• Ownership of information and systems
• I...
51@marksmalley
Discover and work on your weakest link
If it’s in IT, go DevOps
If it’s in the business, go DevOps and BiSL...
52@marksmalley
Explore DevOps
‘Sell’ DevOps to business executives
Discover your weakest link
Adopt the right attitude
Age...
53@marksmalley
Kill
DevOps www.flickr.com/photos/h-k-d
Source: Linji Yixuan, 1st century Zen Master
https://fractalenlight...
54@marksmalley
Kill DevOps?If you meet DevOps on the road, kill it.
Keep learning and experimenting!
www.flickr.com/photos...
55@marksmalley
Kill DevOps
DevOpsDays, Riga, 19 September 2017
Mark Smalley, The IT Paradigmologist
Current interests: Dig...
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DevOpsDaysRiga 2017: Mark Smalley - Kill DevOps

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A fast-moving, outside-in talk that 'sells' the value of DevOps to business executives, finds the weakest link in the value stream and explores the often troubled relationship between IT people and normal people (the business).

There is much hype around DevOps, so what are we actually talking about? DevOps improved Agile by speeding up deployment (and more). But how do you 'sell' DevOps to business executives who don't understand IT?

No business value is realized until the users actually use the systems well. This is often the weakest link in the IT value chain, so you need to extend your scope.

Collaboration is difficult and collaboration between business and IT even more so. What kind of behaviour is effective? Learn from workshop results from practitioners in 11 countries.

But why "Kill DevOps"? This refers to an ancient Zen saying about a monk’s journey towards enlightenment and awakening. If you think that you’ve found Buddha, think again, because you never will. It’s the same with DevOps: it’s about continuous experimentation and learning.

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DevOpsDaysRiga 2017: Mark Smalley - Kill DevOps

  1. 1. 1@marksmalley Kill DevOps DevOpsDays, Riga, 19 September 2017 Mark Smalley, The IT Paradigmologist Current interests: Digital enterprise, IT operating models, value of IT, business-IT relationships, co-creation of value, multidisciplinary collaboration, working with complexity mark.smalley@aslbislfoundation.org itchronicles.com/author/marksmalley www.linkedin.com/in/marksmalley @marksmalley www.smalley.it I have to think about things in depth before I can speak about them with uncertainty
  2. 2. 2@marksmalley
  3. 3. 3@marksmalley
  4. 4. 4@marksmalley
  5. 5. 5@marksmalley Service for slide photographers You can take pictures of any slides When the sign has vanished You have the full slide Now you can relax
  6. 6. 6@marksmalley Imposter! Imposter syndrome
  7. 7. 7@marksmalley Enterprise governance of IT Enterprise architecture Business relationship management IT service management Business analysis Project management Agile / DevOps Business information management Application management Power of perspective
  8. 8. 8@marksmalley Labeling of axes is crucial @Pascallisch Power of perspective
  9. 9. 9@marksmalley 1980’s: Project Mgt  Dictatorship 1990’s: ITSM  Bureaucracy 2000’s: Agile  Fundamentalism 2010’s: DevOps  … Forty year perspective
  10. 10. 10@marksmalley DevOps is useless unless seen in a bigger picture in co-creational collaboration with the business Summary of Kill DevOps
  11. 11. 11@marksmalley Explore DevOps ‘Sell’ DevOps to business executives Discover your weakest link Adopt the right attitude Agenda
  12. 12. 12@marksmalley Explore DevOps ‘Sell’ DevOps to business executives Discover your weakest link Adopt the right attitude Agenda
  13. 13. 13@marksmalley Six blind men and the elephant Snake Spear Fan Tree Wall Rope
  14. 14. 14@marksmalley DevOps DevOps DevOps DevOps DevOps DevOps Six blind men and IT
  15. 15. 15@marksmalley ROI ROI ROI ROI ROI ROI Six business men and IT
  16. 16. 16@marksmalley Business people Business goals DevOps and ROI IT people IT industry guidance IT systems & services Investment Return on investment
  17. 17. 17@marksmalley Business goals DevOps and ROI IT industry guidance IT systems & services Dev Ops Business people Req Use Investment Return on investment
  18. 18. 18@marksmalley DevOps in a value stream Req Dev Ops Use Inv Val Inf Bus Info App Infra Bus Info App Infra
  19. 19. 19@marksmalley DevOps in a value stream Req Dev Ops Use Inv Val Inf Bus Info App Infra Bus Info App Infra DevOps
  20. 20. 20@marksmalley • Prescriptive companion to The Phoenix Project • Principles and technical practices • Fast flow of work from development to deployment • World-class reliability, availability and security DevOps Handbook
  21. 21. 21@marksmalley • Development (40) • Operations (21) • Infrastructure (22) 67 Technical practices for “continuous …” Infra OpsDev
  22. 22. 22@marksmalley 1. Visualization of work, WIP, batch sizes, handoffs, constraints, hardship, waste 2. Problems, knowledge, quality, downstream optimization 3. Institutionalization of improvement, proliferation, resilience, safe learning culture 15 Principles for the Three Ways of DevOps Infra OpsDev Bus
  23. 23. 23@marksmalley Business goals DevOps technical practices for continuous integration, delivery and deployment DevOps technical practices IT systems & services Dev Ops Req Use Investment Return on investment
  24. 24. 24@marksmalley Business goals DevOps principles can be applied broadly DevOps principles IT systems & services Dev Ops Req Use Investment Return on investment
  25. 25. 25@marksmalley Beware of the hype Broad and narrow DevOps Principles and Technical practices DevOps Handbook Summary Explore DevOps
  26. 26. 26@marksmalley Explore DevOps ‘Sell’ DevOps to business executives Discover your weakest link Adopt the right attitude Agenda
  27. 27. 27@marksmalley A typical IT-business conversation DevOps is…
  28. 28. 28@marksmalley Why should we invest in this “DevOps” instead of in other things? A typical IT-business conversation
  29. 29. 29@marksmalley Continuous containers Immutable microservices CALMS as code A typical IT-business conversation
  30. 30. 30@marksmalley That’s techno-babble! Come back when you speak MBA… A typical IT-business conversation
  31. 31. 31@marksmalley Benefits of DevOps Faster delivery More dependable Cheaper
  32. 32. 32@marksmalley Business goals DevOps guidance Utility Warranty Delivery Costs Dev Ops Req Use IT systems and services Fitness for purpose: functionality Fitness for use: availability, reliability, security Speed and priority of delivery of functionality Cost of development and operations
  33. 33. 33@marksmalley Business goals Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of narrow application of DevOps’ technical practices DevOps technical practices
  34. 34. 34@marksmalley Lower OPEX & CAPEX Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of lower IT costs DevOps technical practices
  35. 35. 35@marksmalley Quicker time to market Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of quicker delivery DevOps technical practices
  36. 36. 36@marksmalley Quicker business change Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of quicker delivery DevOps technical practices
  37. 37. 37@marksmalley Fewer business disruptions Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of better warranty (fitness for use) DevOps technical practices
  38. 38. 38@marksmalley Lower OPEX DevOps technical practices Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of better warranty (fitness for use)
  39. 39. 39@marksmalley Better customer experience Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of better warranty (fitness for use) DevOps technical practices
  40. 40. 40@marksmalley Business goals DevOps principles Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of broad application of DevOps’ principles
  41. 41. 41@marksmalley Sales Prices Costs Risks Utility Warranty Delivery Costs Dev Ops Req Use Investment Return on investment Business benefits of better utility (fitness for purpose – functionality) DevOps principles
  42. 42. 42@marksmalley You again? A better IT-business conversation
  43. 43. 43@marksmalley So why should we invest in this “DevOps” instead of in other things? A better IT-business conversation
  44. 44. 44@marksmalley Quicker time to market Better customer experience Fewer costly disruptions A better IT-business conversation
  45. 45. 45@marksmalley Now you’re speaking my MBA-language! A better IT-business conversation
  46. 46. 46@marksmalley Speed of delivery, and fitness for use and purpose Don’t mention “IT” to business executives Benefits, costs and risks Summary ‘Sell’ DevOps to business executives
  47. 47. 47@marksmalley Explore DevOps ‘Sell’ DevOps to business executives Discover your weakest link Adopt the right attitude Agenda
  48. 48. 48@marksmalley Where’s your weakest link? Req Dev Ops Use Inv Val Inf Bus Info App Infra Bus Info App Infra What should be your highest priority?
  49. 49. 49@marksmalley Work on the weakest link • The business is often the weakest link • They also need guidance • Assess your situation using the checklist in the free ‘BiSL® Next Summary’ on www.aslbisfoundation.org
  50. 50. 50@marksmalley Assess your organization’s key business responsibilities for I&T • Ownership of information and systems • Information needed by each business entity • Functionality and intended use of each information system • Value realization – actual use • Relationship with IT www.itchronicles.com/itsm/business-it-relationships (findings from 15 workshops on effective business-IT behaviour)
  51. 51. 51@marksmalley Discover and work on your weakest link If it’s in IT, go DevOps If it’s in the business, go DevOps and BiSL® Summary Discover your weakest link
  52. 52. 52@marksmalley Explore DevOps ‘Sell’ DevOps to business executives Discover your weakest link Adopt the right attitude Agenda
  53. 53. 53@marksmalley Kill DevOps www.flickr.com/photos/h-k-d Source: Linji Yixuan, 1st century Zen Master https://fractalenlightenment.com/26323/spirituality /if-you-meet-the-buddha-on-the-road-kill-him Ancient Buddhist Proverb If you meet buddha on the road, kill him – keep meditating!
  54. 54. 54@marksmalley Kill DevOps?If you meet DevOps on the road, kill it. Keep learning and experimenting! www.flickr.com/photos/h-k-d Ancient DevOps Proverb
  55. 55. 55@marksmalley Kill DevOps DevOpsDays, Riga, 19 September 2017 Mark Smalley, The IT Paradigmologist Current interests: Digital enterprise, IT operating models, value of IT, business-IT relationships, co-creation of value, multidisciplinary collaboration, working with complexity mark.smalley@aslbislfoundation.org itchronicles.com/author/marksmalley www.linkedin.com/in/marksmalley @marksmalley www.smalley.it I have to think about things in depth before I can speak about them with uncertainty

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