601 Session 12-ethics-s13

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Introduction to Reference and Information Services
Spring 2013
Dr. Diane Nahl
University of Hawaii
Library and Information Science Program

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601 Session 12-ethics-s13

  1. 1. LIS 601Reference Ethics Spring 2013 Dr. Diane Nahl University of HawaiiLibrary and Information Science Program
  2. 2. Published Ethical Standards for Reference Service  Behavioral Reference Standards [Handout pp. 20-27]  Professional Competencies [pp. 28-39]  Ethical Guidelines [pp. 46-50]  Codes for specializations [Ch. 18 pp. 372-73]  ALA Library Bill of Rights [Ch. 18 pp. 376-77]  ALA Code of Ethics [pp. 49-50; Ch. 18 p. 372] Ch. 18 in Cassell & Hiremath, 2012, Reference & Information Services: An Introduction, 3rd ed., Neal Schuman.Nahl LIS 601 2013 2
  3. 3. Ethical Principles of Reference Librarianship  Service Ethics  Equitable Access  Confidentiality  Copyright and Intellectual Property Rights  Intellectual Freedom Cassell & Hiremath, Ch. 18, “Ethics in Reference.” pp.371-386, 2012 .Nahl LIS 601 2013 3
  4. 4. Ethics in Reference Work  Service-orientation  Commitment to answering reader queries  Persistence and professionalism in seeking answers to reader queries  Subject & collection specialist Liaison to departments  Online search intermediary User experience designer  Instruction librarian Instructional designerNahl LIS 601 2013 4
  5. 5. Ethical Principles of Reference Librarianship  Service Ethics  Updated Knowledge Base  Collaboration within and across institutions  Equitable Access to Information  Information Literacy Instruction  Outreach  Evaluation and Assessment  Confidentiality  Rights to privacyNahl LIS 601 2013 5
  6. 6. Ethical Principles of Reference Librarianship  Copyright and IP Rights  Public Domain  First Sale Doctrine  Fair Use  Open Access  Creative Commons  Digital Rights ManagementNahl LIS 601 2013 6
  7. 7. Ethical Principles of Reference Librarianship  Intellectual Freedom  Censorship  Cultural StudiesNahl LIS 601 2013 7
  8. 8. Concentric Spheres of Ethical ConductNahl LIS 601 2013 8
  9. 9. Concentric Spheres of Ethical Conduct  Individual Level  Treat each person ethically  Organizational Level  Act in accord with the mission and goals of the organization  Professional Level  Promote established standards of professional conduct  Societal Level  Serve the best interests of society as a wholeNahl LIS 601 2013 9
  10. 10. Student Conduct Codes Professional Expectations: http://www.hawaii.edu/lis/students.php?page=profexp Student Conduct Codes: http://studentaffairs.manoa.hawaii.edu/policies/conduc t_code/ http://studentaffairs.manoa.hawaii.edu/policies/conduc t_code/proscribed_conduct.php IV.B.1 Academic DishonestyNahl LIS 601 2013 10
  11. 11. Ethics in Action in Reference Work  Library users have a right to access information  Library users have a right to excellent reference and information service  Library users have a right to privacy in their information accessNahl LIS 601 2013 11
  12. 12. Ethics in Reference Queries  Legal information  Medical information  Financial informationNahl LIS 601 2013 12
  13. 13. Avoiding an Ethical Breach  Be circumspect at public reference desks  Be approachable and interested  Listen carefully and ask probing questions  Avoid bias  Keep current in your specialty  Refer questions only if you know it will work (call ahead)  Provide sources, not interpretationNahl LIS 601 2013 13
  14. 14. Avoiding an Ethical Breach  Check several sources  Show how to evaluate sources  Provide current, accurate sources  Don’t withhold information  Give advice about search strategy and merits of sources  Use tact and discretion  Follow-upNahl LIS 601 2013 14
  15. 15. Ethical Standards for Remote Reference Formats Telephone, FAX, Email, IM, Live Chat, Blog, Virtual World Give only factual information Identify sources with complete citation and call number or URL or SLURL Read or type brief information verbatim Provide transcript of text chat session or email threadNahl LIS 601 2013 15
  16. 16. Ethical Dilemma Exercise 1: How do you respond as the reference librarian? A caller who sounds like an adult asks for information on making the street drug ‘ice’ or ethyl- methamphetamine.  Discuss and create a reference librarian response with justifications that follow the Code of Ethics (pp. 49-50 Handouts). Cite relevant Code numbers.Nahl LIS 601 2013 16
  17. 17. Ethical Dilemma Exercise 2: How do you respond as the reference librarian? At a public library, a high school student asks for the book Final Exit [on methods of suicide].  Discuss and create a reference librarian response with justifications that follow the Code of Ethics (pp. 49-50 Handouts). Cite relevant Code numbers.Nahl LIS 601 2013 17
  18. 18. Ethical Dilemma Exercise 3: How do you respond as the reference librarian? At a college library, a librarian notes that a student downloads a term paper, and later his instructor mentions to the librarian she fears the student’s paper may be plagiarized and asks how to check.  Discuss and create a reference librarian response with justifications that follow the Code of Ethics (pp. 49-50 Handouts). Cite relevant Code numbers. Are there relevant codes of conduct besides ALA?Nahl LIS 601 2013 18

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