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Guide to Private Service Agencies and Educators 2016

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Wondering who the top agencies and educators are in the private service industries? Looking for their candidate requirements and insight into their specialties? This guide is an essential tool for any estate manager, household manager, personal assistant, or nanny to find the right people to move their career forward.

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Guide to Private Service Agencies and Educators 2016

  1. 1. 2016 Edited by Donna Shannon The Personal Touch Career Services 8/23/2016 Guide to Private Service Agencies and Educators
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  3. 3. 3 JOB SEEKER'S GUIDE TO PRIVATE SERVICE AGENCIES Edited by Donna Shannon The Personal Touch Career Services
  4. 4. 4 ©2012, 2016 Donna L. Shannon Published by The Personal Touch Career Services: Westminster, CO ISBN: 978-1-939737-00-7 Portions of this book have been voluntarily supplied by the Agency featured and do not indicate an endorsement on behalf of the author or the publishing entity. All Rights Reserved. No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without written permission from the author, except in the case of a reviewer, who may quote brief passages in critical articles or in a review. Trademarked names appear throughout this book. Rather than use a trademark symbol with every occurrence of a trademarked name, names are used in an editorial fashion, with no intention of infringement of the respective owner's trademark. The information in this book is distributed on an "as-is" basis, without warranty. Although every precaution has been taken in the preparation of this work, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this book. Donna L. Shannon The Personal Touch Career Services 8120 Sheridan Blvd, Suite A101 Westminster, CO 80003 www.personaltouchcareerservices.com donna@personaltouchcareerservices.com
  5. 5. 5 TABLE OF CONTENTS About This Book..........................................................................................................................................................7 How Agencies (Generally) Work.................................................................................................................................8 Making the Right Impression......................................................................................................................................9 Ethics in Your Job Search......................................................................................................................................... 10 The Agencies............................................................................................................................................................ 11 A Friend of the Family ......................................................................................................................................... 11 Alter Ego Concierge............................................................................................................................................. 13 Annie’s Nannies, Inc. ........................................................................................................................................... 15 Aunt Ann's In-House Staffing............................................................................................................................... 17 The Calendar Group............................................................................................................................................. 19 Cassford Management, LLC................................................................................................................................. 21 Christopher Baker Staffing .................................................................................................................................. 23 Dedicated Domestics........................................................................................................................................... 25 Distinguished Domestics ..................................................................................................................................... 27 DomesticMatch ................................................................................................................................................... 29 Domestic Placement Network (DPN) and EstateJobs.com ................................................................................. 31 Feigon Hamilton Partnership (And Childcare and Domestic Staff) ..................................................................... 33 The Grapevine Agency......................................................................................................................................... 35 Harper and Associates......................................................................................................................................... 37 Heartland Estate Staffing..................................................................................................................................... 39 The Help Company .............................................................................................................................................. 41 Hire Society.......................................................................................................................................................... 43 Home Staffing Network....................................................................................................................................... 45 Household Staffing.com ...................................................................................................................................... 47 Locke Domestic Agency....................................................................................................................................... 49 Mahler Private Staffing........................................................................................................................................ 51 The Meyer Suite .................................................................................................................................................. 53 Mom's Best Friend Agency.................................................................................................................................. 55 Morningside Nannies .......................................................................................................................................... 57 Nannies and Housekeepers USA ......................................................................................................................... 59 Private Chefs Club................................................................................................................................................ 61 Precise Home Management................................................................................................................................ 63 Quintessentially People....................................................................................................................................... 65 The Robert Hanselman Domestic Agency, Inc. ................................................................................................... 67 Town and Country............................................................................................................................................... 69 Westside Nannies................................................................................................................................................ 72 White House Nannies.......................................................................................................................................... 74 Additional Agencies Of Note ................................................................................................................................... 76 Educators and Schools............................................................................................................................................. 76 Be the Ultimate Assistant / Bonnie Low-Kramen & Vickie Sokol Evans.............................................................. 77 The British Butler Institute .................................................................................................................................. 79 Charles MacPherson Butler Academy ................................................................................................................. 81 Peak Technical Institute....................................................................................................................................... 84 The Meyer Suite .................................................................................................................................................. 87 Starkey International Institute ............................................................................................................................ 89
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  7. 7. 7 ABOUT THIS BOOK As a career coach who specializes in the private service industry, I am constantly getting asked about who are the best agencies. My answer? It depends. More than anything, working with an agency is a relationship, and you have to pick the right ones to match your own skills, experience, style and expertise. That being said, I then turned the same question to myself. Who are some of the agencies that I have enjoyed working with? Who do I tell my clients to contact? And, more importantly, who are some of the key players in the industry that I need to know better? What resulted was the creation of a feature on my website called the Agency Spotlight. Starting in December 2011, I reached out to my contacts and those that I wanted to know better, based on their reputations in the industry. As of June 2015, I have featured over 20 agencies on my website. As the number continues to grow, this e-book will be updated to reflect the new editions. So what goes into an Agency Spotlight? I asked agencies the 10 most common questions that I get from job seekers. As you read through the write-ups in this book, the format follows those same core questions along with a summary about each agency. Of course, there are more agencies in the luxury lifestyle management industry than just those listed here - many of which are just as reputable, established and professional as these. I am currently in contact with them and other agencies who haven't had an opportunity to complete the Agency Spotlight questionnaire yet. (By the way, clients of The Personal Touch Career Services receive my full contact list, including agencies not listed in this book.) For any agency not listed in this book, I encourage you to use these same 10 questions when contacting them. Finally, my disclaimer. None of the agencies listed in this book have paid any fee for advertising or promotion. However, they all answered the questions themselves, either by telephone interview with me or by submitting their own answers. Summary information was provided by the agencies or was compiled from their own websites. I did not do fact-checking or cross-referencing on any of the information provided. Please use this information as just one of many tools for your job search; but of course, I can't guarantee any results from working with any of these agencies. Ultimately, your job search is your responsibility. This guidebook is merely meant as an informational resource and as a springboard for your own research. - Donna Shannon Career Coach, Speaker and Author P.S. - Know a great agency that isn't featured in this book? Let me know! donna@personaltouchcareerservices.com or 720-452-3400.
  8. 8. 8 HOW AGENCIES (GENERALLY) WORK First and foremost, this is just an overview of how many agencies work. Not all agencies are the same, so be sure to ask them about their specific procedures. One of the main things to keep in mind is that agencies don’t work for you. They work for their clients, who are the employers. This doesn’t mean that they are heartless, ruthless recruiters who are driving you like cattle, parading your resumes in front of the employers like so many choice sides of beef. In fact, some of the agency owners in this book actually came from private service careers themselves. They may have great sympathy and understanding for your situation. But at the end of the day, their client is the employer and they have to accommodate their needs to make the placement. Most of the agencies I work with are committed to making a proper match between the candidate and the employers. It is the best way to create a long-term employment situation, which is beneficial to all parties involved – including the recruiter. Most would love to place you in a job where you last for 5 – 10 years. This way, their reputation grows in the industry for making quality placements. So how do they get this match anyway? For most candidates, it starts with a resume and an exceptionally long application. I myself have used a 15- to 20-page application when I did placement. The whole purpose is to gather as much information as possible in order to make that match. Keep in mind that they may ask questions that would never be breeched in the corporate world, such as where you grew up, your personal service style, and even your personal life. On the flip side, the agency is also asking the employers very detailed questions as well. They want to know what kind of employee that the family or individual wants, including issues of temperament and skill sets. Some agencies even make it a point to visit the employers’ homes before making a placement – after all, a good portion of employers don’t really understand what it will take in terms of manpower, hours and skills to provide the level of service that they want. Some agencies will prepare extensive reports and recommendations for staffing based on these site visits – usually for an additional fee to the employer, of course. Once all the information is gathered from the employers, the agency starts pouring through their data base to find that match of personality, skill, and experience needed for a successful placement. From these matches, they send the resumes off to the employer for their consideration. One important note here: not all agencies do this the same way. There are agencies that will only send 3 – 5 carefully selected candidates for the employer to review, based on that predetermined match. However, there is another philosophy in recruitment: speed. Rather than spending a long time on trying to guess the match, a recruiter may send 10 -20 resumes within an hour of the first call and then expect the employer to do the selection. After the employer has a chance to review the resumes, the recruiter will set up an initial interview. For the first one, this is usually done on the phone or by teleconference through a service like Skype. If that goes well, the next step is an in-person interview. Like the application, in-person interviews will usually be exceptionally long. While it is normal for an interview to last an hour in the corporate world, a domestic management interview could last 8 – 12 hours, especially if you were flown in for the interview. In some cases, there may be a trail period or a sample prepared so they can see the quality of your work. For chefs, this is almost always the situation, because, let’s face it, resumes don’t taste very good. Assuming the interview went well, the agency will now begin the employment contract negotiations. DON’T get in the middle of this! Trust your agency to get the best deal for you. It is in their best interests as well, as they do get paid a percentage based on your first year’s salary. And by the way, the employers should always pay the fee, not you. Employment contracts may include a wide variety of subject matter beyond just the salary. This could be insurance, relocation expenses, and year-end bonus possibilities. This is an area where the agencies can vary quite a bit. Some only negotiate the basics (salary and benefits), while others try to include performance measurements, expectations for the first 60 days, and an agreed-upon job description.
  9. 9. 9 Regardless of the contract details, practically all agencies have a guarantee period. Essentially, it is an “out” for either party in the placement. Normally lasting between 60-90 days, the guarantee period allows both the employer and the worker to decide if the match is right or not. If, for whatever reason, the placement doesn’t work out, the agency has the obligation to find another employee to replace the first one, or else they have to return the placement fee. See why the agency wants to make the right placement on the first go? It is much easier getting the right person in the job the first time than to re-do the whole process. Many agencies like to check in with their candidates once they are on the job, especially within the first 30 days. This gives them a chance to spot any potential problems. Sometimes communication with the new family isn’t perfect right off the bat, and the keen recruiter can help smooth these problems out. I have found that this is especially true if the agent was in private service before, as they can relate many of the problems to their own experience. In fact, some of the agencies in this book are known for their mentoring tendencies. And that, in a nutshell, is how the recruiting process works for private service. Of course, each agency has variations and specialties, so do your due diligence and ask plenty of questions about their particular processes. Here’s a few other facts about agencies:  Most agencies will place management positions nation-wide or even internationally, not just in their city of origin  Nanny agencies tend to favor their own geographic location, although some will place positions in other cities if the clients are remote  Many agencies are small, employing less than 10 staff members  Due to confidentiality issues, every agency has some positions that are not openly advertised MAKING THE RIGHT IMPRESSION In the private service world, first impressions matter more than any other industry. And in this case, you have to provide the same image as you would to the employers themselves. So what does a good impression look like? NUMBER ONE: A GOOD RESUME. It should be professional, detailed and well-written. No simple mistakes like spelling errors, grammar errors, unprofessional email addresses or incomplete information. One mistake I see people make is to assume that the agency will re-write their resume. It is true that many of them will copy and paste your information into their own format for branding issues, but this isn’t the same as sitting down and extrapolating all of your work history and skills into a comprehensive resume. They need a solid document to start. In my own history as a recruiter, sometimes I had two great candidates: one with a great resume, and one with a poor resume that needed a lot of work. Knowing that I needed a quick turn-around, the great resume was sent while the other candidate was held back. Don’t be too clever in the resume formatting either. Remember, the agency may need to remove your address or change things to their format, so a simple design choice makes your resume more agency-friendly. NUMBER TWO: A COMPLETE APPLICATION.
  10. 10. 10 I know that these things are frustrating, long and intimidating. Mostly, they are a pain in the… well, you get the picture. As you can see, the agencies are asking for this information to help you by making a good match. But there is another reason: to screen candidates. It’s a test. If you can’t accurately complete the application, many agencies will not take the time to talk to you. NUMBER THREE: REFERENCES. People in this industry live and die by their reputations, which means you need some solid professional and personal references to make the right impression. Not only that, let your references know that they will be called. When I did placement, I was known for doing reference checks that lasted up to 20 minutes – now that’s intense! Just a letter of recommendation is not enough. Agencies can and will call the reference to verify that the letter is genuine. NUMBER FOUR: BE AVAILABLE. Answer your phone when it rings. Email other requested documents in a timely manner. If you are currently working and can’t answer your phone, be sure to tell the agency when you are available and your time zone. Remember, agencies place nationally, so gentle reminders of these kinds of details can help your chances. NUMBER FIVE: COMMUNICATE. Let the agency know what is going on after every interview, and certainly within your first week on the job. Even before that, make it your responsibility to check in with the agency while you’re still looking for the job. Due to small staff sizes, few agencies have the time to call all of their candidates to see if they are still available. It is your job as the job seeker to stay on their radar by calling every one to two weeks. ETHICS IN YOUR JOB SEARCH First and foremost, I am not going to give you a sermon on the morals of job searching. But it is important to cover some of the things that are acceptable and what is not. Do’s Don’ts Register with more than one agency Tell one of your agencies about jobs listed with someone else Send thank you notes to the employer (often through the agency, and ask them to forward the note) Negotiate a contract with an employer yourself – this is fine if you found the job on your own, but if the agency set up the interview, this isn’t just unethical – it’s illegal! Let the agency know how an interview went Cut the agency out of the relationship Use intelligent social media strategies List past private employers by name online, or by any other distinguishing features as well Use your own professional and personal networks Contact your employers' associates before telling your principal that you are looking Use online job boards like EstateJobs.com Post a public resume that lists employers by name or distinguishing service characteristics Be honest about other employers that are considering you or making an offer Make up a job offer in hopes of increasing the current offer
  11. 11. 11 THE AGENCIES All of the agencies are listed in alphabetical order. A FRIEND OF THE FAMILY Owner: Carey Merlin Corporate Office: 89 Broad Reach Court Savannah, GA 31410 (770) 725-2748 Additional Offices: Atlanta/Athens, GA (770) 725-2748 Greenville, SC (770) 725-2748 Charlotte, NC (770) 725-2748 Website and Email: www.afriend.com info@afriend.com A Friend of the Family Staffing Corporation is a full service agency, placing thoroughly vetted candidates in Atlanta/Athens, GA; Greenville, SC; and Charlotte, NC. Judi Merlin is the founder; business was recently taken over by her husband, Carey. The agency has provided back-up care since its inception in 1984. As Judi states on her website, “I value our Caregivers. I have great respect for those who have chosen to make caring for others their life’s work. I respect them for their devotion to your family. I want to assure that they are treated with dignity. We have pioneered setting high standards for our Caregivers in the industry. We take many steps to assure that they have been thoroughly qualified before referring them to you. We offer continuing education about the latest thought in caring for children and adults. We instill in them a professional attitude and expect them to adhere to that highest ethical code. “I value our highly skilled team of placement directors, recruitment directors and administrative staff... I have had some members of our team be with us for 10, 15 and 20 years. They love helping [employers] and our caregivers connect and find the right match for your family's own unique set of needs.” Judi takes some additional time to tell us more about her agency and what they are looking for in candidates… 1. How long have you been in business? We have been in business for 28 years. 2. What makes your agency unique? Our focus on not just experience of our candidates, but on their expertise as well. We want to know that our candidates are knowledgeable. We do that by testing candidates during the qualification process and by offering continuing education to our caregivers and providers. 3. What types of positions do you place?
  12. 12. 12 At A Friend of the Family Staffing Corporation, we place child and adult care providers and housekeepers on a temporary, short or long term basis. 4. What is your ideal candidate? The ideal candidate should have a minimum of three years of experience/and or related educational background, positive verifiable references, CPR certification, clear criminal background check, and a valid driver's license. They also must complete our rigorous interview, testing and training process. Additional considerations are unquestionable ethical standards, pride in their chosen profession, an attitude of service and the emotional intelligence to anticipate the needs of the child or adult in their care. 5. Do you place across the country or locally? A Friend of the Family places in the southeast primarily. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? The special training, certification or degrees must manifest itself in their practical knowledge, should impact their performance on a daily basis and enhance their value as an employee. Special training or certification is preferable, but not a requirement. We expect our providers to continuously seek knowledge of their chosen profession and to keep abreast in our rapidly changing world, so they can be valuable resource to their employer. 7. Where do you announce your open jobs? On our websites and social networking sites. 8. How should a candidate apply for a job? Do you want an online application, resume or both? Both. While a resume is helpful, it is only a starting point to get to know our candidates. Through hours of in-house investigation, we create a Caregiver Profile for each provider we accept. The Caregiver Profile contains only the factual information that we have been able to verify. We continually update their profile with the continuing education courses they take. 9. Do you belong to any professional associations? We have belonged to International Nanny Association (INA) since 1986 and we have been a member of The Association of Premier Nanny Agencies (APNA) since its founding in 1993. We also belong to Domestic Estates Managers Association (DEMA) and the International Association of Private Service Professionals (IAPSP). 10. How can people contact you? www.afriend.com
  13. 13. 13 ALTER EGO CONCIERGE Owner: Caitlin Hofherr Corporate Office: 111 West Washington Suite 1340 Chicago, IL 60602 (312) 346-2032 Website and Email: http://alteregoconcierge.com Caitlin@alteregoconcierge.com How often do you wish that you could clone yourself to manage all the details of your personal life while concentrating on business? For Alter Ego Concierge, this is what they offer their High Net Worth (HNW) clients: professional domestic staff and management that can handle any and all situations. One of the newer agencies in the private service industry, owner Caitlin Hofherr brings a fresh perspective to recruitment and placement. Relying on her past experience with The Right Staff agency and her previous career in the marketing and entertainment industries, Caitlin creates effective relationships with both job seekers and clients. 1. How long have you been in business? Alter Ego Concierge opened in early 2010. Prior to opening the agency, Caitlin was the director of domestic staffing at a lifestyle management agency in New York City. 2. What makes your agency unique? At Alter Ego Concierge, our approach is simple: we believe in relationships. Not only do we develop meaningful, long lasting relationships with all of our clients, but also spend a great deal of time getting to know our candidates. We want to make sure they are having a smooth journey in the placement process and know that they are far more than just a resume to us. Without making sure that both our clients and candidates are happy, our business could not run properly, and we pride ourselves on being the best in the business! 3. What types of positions do you place? We staff full-time, part-time, and temporary nannies, baby nurses, housekeepers, chefs, personal and executive assistants, house managers, and estate managers. We also place doulas, private drivers, personal organizers, bookkeepers, & elderly companions as well. 4. What is your ideal candidate? The ideal AEC candidate is a true domestic professional. We appreciate candidates who carry themselves in a professional manner in all aspects of the placement process. From email correspondence, interviewing, dress, speech, and overall performance, we work with the best of the best that represent our agency’s belief that this is a professional career—not just a job. 5. Do you place across the country or locally? If so, where? We staff positions all throughout the world, not only in the United States, and welcome clients from any part of the country. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.?
  14. 14. 14 Each position we staff is different and has different requirements. College degrees, CPR certification, and private service training credentials are always a great asset to any resume we receive. 7. Where do you announce your open jobs? We post all of our open positions on: Our blog - http://www.alteregoconcierge.blogspot.com/ Facebook - https://www.facebook.com/AlterEgoConcierge Twitter - https://twitter.com/#!/alteregoc 8. How should a candidate apply for a job? Do you want an online application, resume or both? We ask that all candidates apply to info@alteregoconcierge.com and must include a resume in their application. 9. Do you belong to any professional associations? We are members of Domestic Estate Managers Association (DEMA), involved in various concierge associations, and are active volunteers in the Chicago community. 10. How can people contact you? I can be reached at Caitlin@alteregoconcierge.com. Our phone number is (312) 346-2032, and our office is located at 79 West Monroe, Suite 1213, Chicago, IL 60603. Website: http://alteregoconcierge.com
  15. 15. 15 ANNIE’S NANNIES, INC. Founder/ CEO: Annie Davis Placement Director: Teah Achman Corporate Office: 6041 California Ave SW Suite 105 Seattle, WA 98136 (206) 784-8462 Website and Email: www.aniseattle.com Info@ANISeattle.com There are two words that can summarize Annie's Nannies philosophy: give back. The agency and Annie Davis, its founder and CEO, are involved in a number of charities, including Childhaven, PEPS, and local school, community, and senior center fundraisers and auctions. Annie herself comes from a background of giving: she has served on the Board of Directors of a non-profit organization helping at-risk youth. Annie has held a board of director position with the International Nanny Association (INA) and is Immediate Past President of the Association of Premier Nanny Agencies (APNA), a household staffing alliance. Annie's Nannies has won Agency of the Year and received a certificate of Professional Excellence through APNA. They have also been recognized by their local business community, consistently being voted Best Agency by readers of Seattle`s Child and Eastside Parent until the award was discontinued. They were nominated for the Mayor`s Small Business of the Year Award in 2008 and won the Award in 2009. 1. How long have you been in business? We have been in business for 30 years. 2. What makes your agency unique? We really value the fit and matchmaking side of what we do. It’s very important to us that the family and the candidate find the best possible fit from day 1. We spend a lot of time getting to know both our families and candidates, and we are always available even after the placement to give guidance, counseling, back-up services or whatever each party needs! 3. What types of positions do you place? Annie’s Nannies places: nannies, family assistants, nanny/household managers, temporary nannies, night nannies, doulas, companions for seniors, personal/executive assistants, chefs, butlers, and house/estate managers. We offer both long term, short term, and On-Call options. 4. What is your ideal candidate? The ideal candidates should have a minimum of four years of professional experience in their field, provide a minimum of 3 professional references that are recent, have CPR certification, and a clear criminal/driving check. We interview each applicant in person and have them fill out a lengthy application that includes short answer essay questions. At every stage in our screening process we are looking for candidates that have a passion for their chosen career, high ethical standards, a positive attitude, and a willingness to work in a service industry. 5. Do you place across the country or locally? If so where… Annie’s Nannies places in the Seattle, Washington area.
  16. 16. 16 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? We do not require special training or education to apply; however, lots of families are looking for these things nowadays. We like to work with a wide variety of applicants as we have a variety of clientele. Any kind of additional training, degrees, or certifications certainly can give someone an edge over other candidates when families are considering them. We support training and continuing education and try to help applicants find these resources in our area. 7. Where do you announce your open jobs? We have a job posting board on our website, we highlight jobs and email them out in a blast to all our nannies, and we also post on Facebook and Twitter. 8. How should a candidate apply for a job? Do you want an online application, resume or both? Our main application is online. We also require a resume and for them to fill out short-answer essay questions. If they cannot get online, we can mail an application. Regardless of how the information gets to us, we also spend time with the applicant on the phone and then in person to round out all the information we receive. 9. Do you belong to any professional associations? We have belonged to the International Nanny Association (INA) since 1985. We have been members of The Association of Premier Nanny Agencies (APNA) since 1993, and Annie Davis was board President for 10 years. We are also members of our local Chamber of Commerce. 10. How can people contact you? Through our website www.anihouseholdstaffing.com, or give us a call at 206-784-8462.
  17. 17. 17 AUNT ANN'S IN-HOUSE STAFFING Founder/ CEO: Denise Collins Placement Director: Corporate Office: 2722 Gough Street San Francisco, CA 94123 (415) 749-3650 Website and Email: www.inhousestaffing.com Info@inhousestaffing.com Yes, there really is an "Aunt Ann," who established Aunt Ann's Agency in 1958, making this agency California's oldest placement agency in the private service industry. To have succeeded so long is an accomplishment that is well recognized in the industry, along with their standards of excellence for both employers and candidates. The agency has changed and evolved over the years to address the changing needs of their customers. In this week's Agency Spotlight, owner Denise Collins gives more insight into this long-running family business... 1. How long have you been in business? Aunt Ann’s Agency was founded in 1958 in San Francisco California. In 2000, Aunt Ann’s Home Care and Aunt Ann’s In House Staffing were separately incorporated as individual business entities in different offices. 2. What makes your agency unique? We have been in business for over 50 years and are family owned by the descendants of the founder, Ann Collins. The agency has 3rd generation ownership and often has staffed 3 generations of the same family. Frequently, we will receive a phone call from a potential client requesting home care services for their parents and they will state they called us because they loved the nanny that Aunt Ann’s sent to take care of them when they were small. Visit our history page on our web site www.auntanns.com to learn more about us. 3. What types of positions do you place? Aunt Ann’s In House Staffing is a full service domestic employment agency that places baby nurses, newborn assistants, nannies, family assistants, housekeepers, cook-housekeepers, private chefs, household managers, estate managers and personal assistants. 4. What is your ideal candidate? Our ideal candidate is a person who is legal to work in the United States, has a minimum of 5 years’ experience working in private service in the field they are seeking and has references that we can check. We will accept candidates with 1 year experience with exceptional personal and professional references and training. Our candidates must be willing to complete our application and pass multiple background checks. We have been background checking candidates since 1988. Our clients prefer excellent references and experience. There is an increase in clients seeking nanny and estate management candidates requiring they have a college education, in addition to life experience. 5. Do you place across the country or locally? If so where?
  18. 18. 18 Our service area is local to the San Francisco Bay Area. We do place outside of this area for clients with additional properties and some estate management positions. We partner with other agencies around the country and do placement outside of our service area with other agencies. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Our clients establish the requirements for hire. Each job order is specific to the clients’ needs. Most of our clients seek private service experience. In the past 5 years we have seen an increase in clients requesting candidates who have college degrees or special training, but this has not replaced the preference for experience with references. 7. Where do you announce your open jobs? Most of our clients don’t want their job posted, so we tend not to post most of our positions. We do post some of our openings on our web site and you will find general recruitment advertisement on our web site. Candidates should check our web site, Linked In, and Facebook. We will run recruitment advertising for specific openings if we don’t have qualified candidates on our books. Our preference is to mine our own data base of qualified candidates first and not advertise our job openings. I would encourage persons to register with us even if they don’t see an opening on the web site. We will register them in our data base for future openings and contact them when a job becomes available. 8. How should a candidate apply for a job? Do you want an online application, resume or both? A candidate should send us their resume and we will take it from there. If a candidate does not have a resume, they can go to our web site and fill the appropriate on- line application. We have an extensive application on our web site for persons who don’t have a resume. We prefer a resume instead of our online application to get started. Candidates can send a resume to us via our contact page on our web site 9. Do you belong to any professional associations? Yes, we are members of national, state and local associations that represent the industries we serve as well as business associations. Nationally we are founding members of APNA, 25 year members of INA and members of DEMA. 10. How can people contact you? Aunt Ann’s In House Staffing 2722 Gough St San Francisco, Ca 94123 www.inhousestaffing.com 415 749-3650 Phone 866-729-2667 Phone 415 749-2083 Fax
  19. 19. 19 THE CALENDAR GROUP Principal: Steven J. Laitmon Corporate Offices: 30 Post Road East Westport, CT 06880 (877) 476-9090 Fax - 203 454 5406 Website and Email: www.TheCalendarGroup.com Steven@TheCalendarGroup.com The Calendar Group began as a boutique consultancy in 2002, when they were approached to staff the multiple residences of two multigenerational families. After extensive research, they felt that the traditional domestic staffing agencies did not invest the time to truly understand their client’s needs and expectations. Many of their clients came to them sharing their frustration that agencies were presenting candidates who just don’t “get it.” By paying close attention to what the clients were saying, The Calendar Group was able to grow their recruitment business into two distinct categories, serving both the home staffing and corporate positions of the High Net Worth (HNW) clientele. The consulting side of their business as well as our rapidly expanding Corporate Staffing services is case in point. Their core philosophy revolves around the concept that the industry wasn’t about staffing – but rather, about the creation and management of relationships on both the client and candidate side for the long term. As their website states, "Every client is different. We go out and find the right match – each and every time. We believe that for every need – no matter how seemingly specialized or complex – there is a perfect fit." 1. How long have you been in business? Since 2002. 2. What makes your agency unique? We provide a high level of attention to our clients and candidates alike. We don't want to waste our clients' time, so we hand-pick our candidates for each position available. We also stick with the candidates that we believe in, especially for a long-term position - or even a long term relationship with us. Some of our first placements are still in their job, and now they are essentially our clients as they hire additional staff. 3. What types of positions do you place? All positions that are support-related for the High Net Worth individuals, for both their corporate jobs and their home. We place everything from the Housekeeper to the Estate Manager, the Executive Personal Assistant to the Chief of Staff. 4. What is your ideal candidate? Someone who really "gets it": a true service heart with long-term experience in private service with one family or a background in hospitality. 5. What type of hospitality experience would you consider? Someone who is trained, such as the Ritz Carlton level, or trained to work with a family in the hotel environment. Someone who understands the expectations of that level, along with the ability to anticipate their needs. 6. Do you place across the country or locally? If so where...
  20. 20. 20 We work nation-wide. We do have more positions in the New York area, but we work with clients throughout the country. 7. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? We don't look for a degree per se, but it is helpful. Now, it is also situation-specific. If someone was born into service without a degree, we won't hold that against them. However, some of our CEO's expect a college education for their Executive Assistants. 8. Where do you announce your open jobs? On www.EstateJobs.com 9. How should a candidate apply for a job? Do you want an online application, resume or both? There is no online application. It is best to send me your resume and cover letter directly. 10. Do you belong to any professional associations? We do have an A+ rating with the Better Business Bureau. I am a part of the DEMA LinkedIn group as well. 11. How can people contact you? Email is the best first step. You can reach me at Steven@TheCalendarGroup.com
  21. 21. 21 CASSFORD MANAGEMENT, LLC Owners: David and Kimberly Cassford Corporate Office: 1702 Quicksburg Road Quicksburg, VA 22847 1-800-503-9092 Website and Email: www.cassfordmanagement.com info@cassfordmanagement.com One advantage of a boutique agency is the ability to spend more time with each client and candidate, ensuring the best possible match for both parties. For David and Kim Cassford, this personal attention is the cornerstone of their business. Unlike many husband- and-wife agency teams, both David and Kim have practical experience in the private service industry, including not only fine homes but on yachts as well. Each can boast a 20-year long span of experience in the private service industry. David J. Cassford, founder of Cassford Management in 2002, has more than 20 years in international private service. He is a British qualified professional with certification in Butler/ Administration and Estate Management from the Ivor Spencer International School, London, England. Kimberly Cassford, co-founder of Cassford Management, has been providing services for high net-worth families and individuals for nearly 20 years. She is a specialist in staff structuring, organization and project management. She holds certification as a Household Manager/Butler, a Cordon Bleu Diploma, and a BBA in Accounting. Their international and nationwide network of consultants and resources are specialists who have been preliminary screened and have a proven track record with Cassford Management. They travel on assignment nationwide and overseas as needed and supervise all third party vendors serving as an exclusive resource to Cassford Management LLC. As an agency, Cassford Management is an experienced, credentialed and discreet luxury estate and hospitality advisory service specializing in staffing, household staff training, estate and household manuals, management and other luxury lifestyle consulting. Cassford Management's luxury lifestyle support services save HNW individuals’ time, and enhance and support their desired quality of life. Kim Cassford gives more insight into how their agency has been successful for a decade... 1. How long have you been in business? Cassford Management has been in business for 13 years, established 2002, and an award winning firm recognized for best concierge solution 2014 and best concierge solution / specialist service firm 2015. 2. What makes your agency unique? Cassford Management is unique as its founders are both seasoned qualified professionals who have served internationally in every role in a domestic service capacity from Yacht Crew to Houseman, Driver, Butler, Chef, Personal Assistant, House Manager and Estate Manager. The founders, Kim and David Cassford, truly understand and enjoy working with candidates. In short "we get it.” You can find the profile about the founders on the website, www.cassfordmanagement.com under the tab "Who We Are." 3. What types of positions do you place? Cassford Management specializes in household staff placement.
  22. 22. 22 These positions include, but not limited to Housekeeper, Nanny, Domestic Couple, Butler, House Manager, Estate Manager, Major Domo, and Personal Assistant. 4. What is your ideal candidate? Cassford Management has a unique approach with working with candidates. There is no specific framework or "ideal" candidate. All candidates have different attributes and our job and dedication is to assist in finding the candidate the "ideal" position. 5. Do you place across the country or locally? If so where… Cassford Management places nationwide and internationally. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Cassford Management does not box in candidates with specific credentials. All applicants are welcome to register and/or reach out if they have a question. 7. Where do you announce your open jobs? Cassford Management announces openings under the candidate tab on the Cassford Management website. 8. How should a candidate apply for a job? Do you want an online application, resume or both? A candidate that would like to register is welcome to register via on-line. There is a candidate FAQ, instructions, and candidates are always welcome to call the main office at 1-800-503-9092. 9. Do you belong to any professional associations? Yes. 10. How can people contact you? www.cassfordmanagement.com Telephone: 1-800-903-9092 Email: info@cassfordmanagement.com
  23. 23. 23 CHRISTOPHER BAKER STAFFING Founder: Christopher Baker Corporate Office: 1041 North Formosa Ave The Lot- Writers Building #317 West Hollywood, CA 90046 (323) 654-7900 Website and Email: www.christopherbakerstaffing.com chris@christopherbakerstaffing.com Within the private service realm, it is always surprising about how much one person can accomplish in a day, especially with dedicated hard work and true expertise. Sometimes an agency can displays those same characteristics... Christopher Baker, owner of Christopher Baker Staffing, has spent the last 15 years in the private service staffing business -- first as a national recruiter and account executive for the nation's foremost retained search firm specializing in private service for high net-worth families and their offices; and since 2004, at the helm of his own Los Angeles-based company, Christopher Baker Staffing. Christopher Baker Staffing enjoys a reputation of providing personalized and discreet staffing on a contingency basis for clients in major markets across the US. Background checks on candidates (professional and personal references, driving, credit, crime, civil and education, etc...) are conducted in-house. 1. How long have you been in business? Since 2004 (although I have been a recruiter in the private service industry since 1999). 2. What makes your agency unique? This is a small, discreet and personalized agency, devoted to making the perfect match. 3. What types of positions do you place? Estate and Household Managers, Butlers, Personal and Executive Assistants, Private Chefs, and “Lifestyle” positions such as personal trainers, yacht and aviation personnel, stylists and more. 4. What is your ideal candidate? A career private service professional with excellent long-term references who is able to pass a complete background check. 5. Do you place across the country or locally? If so where... Primarily California, Colorado, Texas, Florida and New York 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? College degree and a private service school training are ideal.
  24. 24. 24 7. Where do you announce your open jobs? Estatejobs.com and private email blasts. 8. How should a candidate apply for a job? Do you want an online application, resume or both? Email updated unformatted resume as a MS Word document attachment to chris@christopherbakerstaffing.com 9. Do you belong to any professional associations? Domestic Estate Managers Association (DEMA) 10. How can people contact you? chris@christopherbakerstaffing.com www.christopherbakerstaffing.com
  25. 25. 25 DEDICATED DOMESTICS Owner: Jeff Nelson Office: 14 Corporate Plaza, Suite 120 Newport Beach, CA 92660 (949) 612-1900 Fax: (949) 612-1998 Website: www.DedicatedDomestics.com Dedicated Domestics and Nannies is a full service in-home staffing agency. They have been trusted by Orange County families to find the most qualified and loving Nannies, Babysitters and Housekeepers available. All candidates are pre-screened, complete a formal application, have verifiable references and have a face-to-face interview prior to being introduced to any family. Their strict screening process includes: a Criminal Background Search, Reference Checks, TB Tested and CPR Certified Candidates, TrustLine registration (for child caregivers) and more. Jeff Nelson tells us more about this unique agency: 1. How long have you been in business? Building on over a decade of previous experience as a provider and recruiter in the private service sector, Dedicated Domestics and Nannies was established in 2004. 2. What makes your agency unique? Dedicated Domestics success is owed to carefully matching the needs and requirements of its clients with the skills and experience of its highly respected candidates. As a local boutique agency all candidates meeting the agencies criteria are personally interviewed by one of the owners. To encourage professional growth, periodic training classes offer candidates a chance to develop interviewing skills and to interact with others in their field. 3. What types of positions do you place? Nannies Babysitters Housekeepers House and Estate Managers Chefs and Chauffeurs Companions and Elder Caregivers Personal Assistants Domestic Couples Nanny Specialists (Special Needs) Newborn and Multiples Specialists 4. What is your ideal candidate? We require our candidates to have at least three years of experience or related experience in the position they are looking for. Candidates must also have verifiable references, CPR certification, have a valid driver’s license with a clean driving record and pass a criminal background check. In addition, our candidates must have the right attitude and desire to be in this industry before we will consider representing them. We take great pride in the candidates that we represent and want them to be the best because we want them to succeed.
  26. 26. 26 5. Do you place across the country or locally? As a local agency we prefer to place in and around Orange County, CA so we can maintain the highest level of personalized service and where we can represent the most qualified candidates. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Previous experience and great references are most requested by our clientele. It is important to understand that each position and family has unique requirements. At least some college is often requested from families with older children that may need some help with homework. While some families will look for special training most are mainly interested in experience. 7. Where do you announce your open jobs? Some positions are listed on our Twitter or Facebook page: https://www.facebook.com/dedicated.domestics However, most positions are not posted publically. Many positions are emailed to specific candidates that have already completed an application and met with us so we know what their needs are. 8. How should a candidate apply for a job? Do you want an online application, resume or both? Both are used. Our application helps us learn a little more about each potential candidate so we can find them the best position for their skills. We need a resume that will be your introduction to families. Personally written resumes are preferred since only you know what you have accomplished. Our online application can be found at: http://www.dedicateddomestics.com/applicants.html 9. Do you belong to any professional associations? Yes. We are members of the Association of Premier Nanny Agencies (APNA), the International Nanny Association (INA) and The Domestic Estate Managers Association (DEMA). 10. How can people contact you? Dedicated Domestics and Nannies 14 Corporate Plaza, Suite 120 Newport Beach, CA 92660 Phone: 949-612-1900 Fax: 949-612-1998 Email: Info@DedicatedDomestics.com Website: www.DedicatedDomestics.com
  27. 27. 27 DISTINGUISHED DOMESTICS Owner: Elise Lewis Location: 20969 Ventura Blvd. Suite 205 Woodland Hills, CA 91364 Phone: (818) 884-0400 Website/ Email:www.Distinguisheddomestics.com DDS@distinguisheddomestics.com Awarded the DEMA Agency of the Year award in 2012, Distinguished Domestics is highly respected in the industry. Located just outside Beverly Hills, California, they are an agency for professionals that truly enjoys the work they do. Respect is the name of their game, and Elise Lewis was kind enough to tell us more about her agency. 1. How long have you been in business? I started my first agency in Los Angeles in 1988, pre computers and before anyone had ever heard of an Estate Manager. After the birth of my third child I decided to sell the agency. One year later, in 1990, I opened Kensington Nannies, Ltd. which is still in existence and the parent company to Distinguished Domestic Services. 2. What makes your agency unique? I think what makes our agency stand apart from the rest is the passion that I have for what I do. Coming in to the office each day doesn’t feel like work to me, I truly enjoy my profession and would not trade what I do for any other job. I treat each candidate with the utmost of respect regardless if they are applying for a housekeeping position or a $250K Estate Manager’s position. I value the experience that each professional has acquired over their years of working at private residences. When meeting with candidates, I give them my undivided attention so that I can truly get to know them and make a long term placement for them. In addition, I have a very loyal longtime client base, most of whom refer other clients; I have a large “word of mouth” reputation in Los Angeles, which I feel blessed to have. At this point in my career and based on my years of experience, I try not to work with a client who I know will be trouble and treat their employee’s unfairly. Also, after years of experience in this field, I am not intimidated to ask details concerning the “vibe” of the Employers demeanor and the working environment. I am a true employee advocate. 3. What types of positions do you place? We place most positions in a private residence. Estate Managers, House Managers, Butlers, Drivers, Chefs, Couples, Gardeners, Facility Maintenance Personnel, Personal Assistants, Handymen, Security, Companions, Housekeepers and Nannies. 4. What is your ideal candidate? My ideal candidate is someone who truly enjoys their line of work, is honest, has great references and is willing to commit to a long term placement. 5. Do you place across the country or locally? If so where. We place all over the country for our clients who are willing to pay relocation; it is usually for the big jobs on an Estate (Estate Managers and/or couples). Most of our placements are in Southern California and primarily in the Los Angeles area.
  28. 28. 28 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc..? The degrees/certificates that each candidate has are always a bonus. We do not require them as criteria to register with us. However, we do receive specific requests attached to the job order from our clients who may require certain education be mandatory for eligibility. Our requirement to register with our agency is a minimum of three years’ experience in the field in which you are applying to, with verifiable references. 7. Where do you announce your open jobs? We post them on our website and occasionally we will put them on LinkedIn and/or send out a tweet. For some of the national searches, we also post on the DEMA website, The Caretakers Gazette website and The Domestic Herald website. 8. How should a candidate apply for a job? Do you want an online application, resume or both? We have a form on our website that a candidate can fill out which we check daily, if they meet our requirements then we send them our full application. It is always best to send us a resume as an email attachment. If they are already a registered applicant, they can either call our office or send us an email. 9. Do you belong to any professional associations? We are a member of DEMA (Domestic Estate Managers Association) and we were awarded The Agency of Year award in 2012. I have also attended conferences for APNA (Association for Professional Nanny Agencies) and INA (International Nanny Association). 10. How can people contact you? We are in the office every day Monday – Friday 9am-5pm. We welcome phone calls, but would prefer receiving an email with a resume prior to a phone call. In today’s day and age, emails are a 24/7 thing.
  29. 29. 29 DOMESTICMATCH Founder: Daniel Wood Corporate Office: 1259 El Camino Real, Suite 233 Menlo Park, CA 94025 Tel. (650) 798-7988 EFax. (650) 899-1877 Website and Email: www.domesticmatch.com info@domesticmatch.com Whenever a new agency hits the scene, there is a question on if they can make it in the highly competitive private service industry. So far, DomesticMatch is showing strong signs of being a long-term success. Founded by Daniel Wood, an experienced Estate Manager / Private Chef, the unique agency relies on innovative technology to match candidates with prospective employers. Their online job board is professional, concise and easy-to-use. Additionally, they are one of the few agencies that provide referral fees for candidates. Daniel gives us more insight into why he made the switch from private service professional to agency owner... 1. How long have you been in business? We have been in business since 2012. Creating DomesticMatch has been a real labor of love; we look forward to helping to simplify the lives of our clients and to provide excellent opportunities to our candidates. Our goal is to provide our clients and the candidates we represent with outstanding personal service. We listen carefully to fully understand our clients' needs and strive to make the right match, the first time. We take great pride in our work and have a true passion for the service we provide. 2. What makes your agency unique? Our experience working in private homes around the globe is what sets us apart from the competition. We have over 25 years of experience in the hospitality field, with many of those years having been spent in private homes. This experience enables us to connect with professionals that are currently working behind the scenes in the world's finest homes We understand, better than most, the special relationship that exists between household employers and their staff. We are sensitive to the intricacies of domestic staffing and work tirelessly to create strong and healthy relationships for our clients and candidates. We realize that the skill level of an employee can be just as important as their personality. 3. What types of positions do you place? We are a full-service domestic staffing agency, we place all household positions. 4. What is your ideal candidate? Our ideal candidate will have at least 3 years’ experience working in a private residence and will be able to provide us with several excellent professional references. When we communicate with our candidates we are also looking for clues that help us better understand their level of professionalism, we feel that how a candidate communicates with us is how they will likely communicate with our clients. 5. Do you place across the country or locally? If so where
  30. 30. 30 DomesticMatch is based in the San Francisco Bay Area and the majority of our work is in this region. That being said, we have recently filled great positions in New York City, Seattle, and Los Angeles. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Many of our clients look for related, hands-on, work experience first but candidates with formal training in their field will always attract more attention to their resume, even if a candidate has only attended a short training seminar it shows a commitment to their chosen career path. 7. Where do you announce your open jobs? When a new position becomes available we reach out to candidates in our database first. If the new opportunity is not a confidential search we will then post it on our job board http://www.domesticmatch.com/jobs/. We encourage all of our candidates to keep a close eye on our job board, things change quickly and we work hard to keep all listings current! We also use estatejobs.com and social media to help spread the word. 8. How should a candidate apply for a job? Do you want an online application, resume or both? We encourage everyone to fill out our online application: http://www.domesticmatch.com/candidate- application/ in the application, there is the possibility to upload a resume and cover letter. 9. Do you belong to any professional associations? DomesticMatch is a member of The Domestic Estate Managers Association (DEMA) and The International Nanny Association (INA). 10. How can people contact you? For general inquires please email us at info@domesticmatch.com
  31. 31. 31 DOMESTIC PLACEMENT NETWORK (DPN) AND ESTATEJOBS.COM Founder: David Gonzalez Corporate Office: PO Box 1326 Ojai, CA 93024 Phone: (805) 640-3608 Website and Email: http://dpnonline.com www.estatejobs.com info@dpnonline.com If you're on LinkedIn, you are probably already aware of EstateJobs.com and David Gonzalez. His LinkedIn group, EstateJobs.com, has gained nearly 3,000 members since its’ founding in September 2008. So who is David Gonzalez anyway? David Gonzalez is the Owner / Manager of Domestic Placement Network. His insight into estate management and staffing comes from several years of personal interaction with high profile clients around the world. Through his former role in private service, and now as owner of a domestic agency, he understands the many nuances of the household staffing business. He is also the author of The Insider’s Guide to Household Staffing, 2nd Ed., Private Service Secrets They DO Want You to Know, and has been quoted in several major publications including The Wall Street Journal, Chicago Tribune, New York Times, Ritz Carlton Magazine, and on CBS Radio. Originally from Connecticut, David attended Penn State University where he earned a Marketing degree in 1992. After brief stints in Finance and Retail, he went to work for a television and radio personality as Personal Assistant and Household Manager. He spent several years traveling worldwide, in service to not just his employer, but working on a very personal level with exclusive clients. He was privileged to see “both sides of the coin” as an Assistant behind the scenes, and at times as an honored guest in the estates, cars, yachts, and jets of celebrities and top business personalities. The search for a new position in 2000 led him to the domestic agency business where he discovered a perfect fit for all of his talents. With experience as Household Manager and Personal Assistant, a true understanding of the luxury lifestyle, and a solid business background, he started Domestic Placement Network. He quickly established the agency as a national presence in the field and gained a reputation for being informative and helpful to candidates and clients alike. 1. How long have you been in business? We are in our 15th year of business on the Agency side, and EstateJobs.com is almost 10 years old. 2. What makes your agency unique? We were one of the first in our business to use a network of staffing partners throughout the country to expand our reach to top candidates. This gave clients more choices and wider reach while working with just one agency. In 2005, we added the job board service EstateJobs.com to connect more applicants with more jobs through several agencies and directly with employers. Overall this creates a “something for everyone” service whether a client needs full agency search support or just wants to source more candidates for their own, in-house search. Another strength is the experience of having been a Personal Assistant and House Manager myself. I had a unique opportunity to see the “behind the scenes” while traveling to many high net worth homes with my former employer. In 2002 I published a book about staffing privately called The Insider’s Guide to Household Staffing, and
  32. 32. 32 the current edition now informs thousands of private staff and employers about the industry of private service employment and the successful hiring of staff. 3. What types of positions do you place? Both our agency and job board focus on full time positions at the estate level where either management or specialized, trained services are required. This usually includes Estate Managers, House Managers, Butlers, Chefs, Domestic Couples, Personal Assistants, Executive Assistants and Housekeeping Managers. 4. What is your ideal candidate? The main criteria we always look for is full time, high-end experience. Ultimately our client is paying us to source employees with a demonstrable career record of success in other, similar homes. Following depth of experience, we are looking for the “total package” including a professional appearance, pleasant demeanor, great people skills, and a “client first” service attitude. The more evidence you can present for your history in service, the better. 5. Do you place across the country or locally? If so where... Our service covers the United States primarily. The job board is open to international positions but at this time it is mainly USA focused. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? We always appreciate applicants with specialized training. By itself, education cannot override lack of experience, but it does enhance a candidate’s overall presentation. We recommend continuing education and certification to everyone in the field regardless of their experience. Professional development is a great idea for anyone who has the time and resources available. 7. Where do you announce your open jobs? Though many of our listings remain private, we often email candidates about certain positions or post jobs at two online locations. The first is our agency website at www.dpnonline.com, and the second is www.estatejobs.com where we list jobs selectively based on the need for additional potential candidates. 8. How should a candidate apply for a job? Do you want an online application, resume or both? The application process for our agency begins online. We have become very selective with who may apply, so we require any potential candidates to first email their complete resume for consideration. If approved, we offer very detailed instructions to complete the online portion, and then to turn in additional documentation via postal mail and/or email. Once the full portfolio is assembled we conduct interviews by phone or in person. 9. Do you belong to any professional associations? We are currently a member agency and sponsor of DEMA. (The Domestic Estate Managers Association) 10. How can people contact you? We are usually available during Pacific Time office hours from 10 am to 4 pm, M-F, and by appointment. We appreciate telephone calls for any reason and we are very technology savvy here in the office. We handle ongoing correspondence through emails, phone calls, and social media. We also have one of the largest private service groups on LinkedIn to connect with the community of job seekers, agencies, and employers.
  33. 33. 33 FEIGON HAMILTON PARTNERSHIP (AND CHILDCARE AND DOMESTIC STAFF) Principals: Susan Feigon and Gail Hamilton Corporate Office: (800) 801-6434 Fax 800-801-6434 California Office: Susan Feigon susan@feigonhamilton.com (415) 883-8001 Colorado Office: Gail Hamilton gail@feigonhamilton.com (970) 627-1280 Website: www.feigonhamilton.com http://www.feigonhamilton.com/blog Childcare and Domestic Staff Principal: Debbie Bozarth Location and Phone: San Francisco Bay Area (415) 455-8003 Feigon Hamilton is one of the well-known agencies in the private service industry, thanks to the long-term reputations of the principals, Susan Feigon and Gail Hamilton. With base offices in California and Colorado, their placements reach across the country and even abroad. According to Susan and Gail, "We are discriminating in our selection process; we represent only the most qualified household and estate staff to our clientele in high-end searches for family offices, estates, and households. Communication is key: we will always articulate the reasoning behind our presentations and are available to discuss in depth the background of any of our candidates. Our specialty is management level staff (not a complete list, and titles change within households): Director of Property and Services, Estate Managers, Household Managers, Butlers, Facilities Managers, Personal Assistants, Chefs and other service and household professionals. Assessing your staffing needs along with an acute awareness of Risk Management in an estate or household goes beyond just hiring. Included in a search is not only the candidate's skill sets, but experience and schooling and personality matches backed up with intense interviews, reference checks and professional background investigations. This combination is imperative for success in the private service industry." They have also recently added a new division called “Childcare and Domestic Staff” headed by Debbie Bozarth in the San Francisco Bay Area. This particular division places baby nurses, nannies, family assistants, companions, housekeepers and housemen in addition to Feigon Hamilton’s other services. 1. How long have you been in business? Feigon Hamilton has been in business since 2005 but the principals, Susan Feigon and Gail Hamilton have worked in the industry since the early 90’s. 2. What makes your agency unique? Our focus is on staff retention and successful integration. We are advocates for both the client and the candidate/employee through the process of interviewing/hiring and eventually on the job support.
  34. 34. 34 3. What types of positions do you place? We specialize in national searches for management level staff. Family Office personnel, estate managers, chief of staff, general managers, household managers, property managers, personal assistants, chefs and couples. We do staff nannies, housekeepers and companions for our exclusive long-term clients. 4. What is your ideal candidate? True service providers with a positive attitude and respect for the industry. When working with an agent, understanding that they are your “promoter” and when asked for information, full disclosure, clarity and timely responses are appreciated. It is best if they remember that the interview starts with the first email…. The more you help us, the better prepared we are to represent you! 5. Do you place across the country or locally? If so where? We staff nation-wide and internationally on occasion. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Advanced degrees are highly desired these days for management positions. Many clients that are looking for a chef require a 4 year culinary degree; security positions need training; head of family office positions require CPA, CFO or similar backgrounds; traditional household management employees have on the job experience but a private service school can enhance their expertise and help streamline their job. 7. Where do you announce your open jobs? On Feigon Hamilton’s website: www.feigonhamilton.com 8. How should a candidate apply for a job? Do you want an online application, resume or both? They apply online and will be navigated through our process by asking for basic information as well as their current resume. 9. Do you belong to any professional associations? International Association for Private Service Professionals (IAPSP) and Domestic Estate Managers Association (DEMA). 10. How can people contact you? We can be reached through our website; http://www.feigonhamilton.com or directly into email at: info@feigonhamilton.com
  35. 35. 35 THE GRAPEVINE AGENCY Owner: Lori Briller Corporate Office: 139 South Beverly Drive, No. 334 Beverly Hills, CA 90212 (818) 986-1906 Fax 818-279-0700 New York Office: Rachel Zaslansky Sheer (310) 601-7442 Fax 310-601-7430 Website and Email: www.thegrapevineagency.com lori@thegrapevinela.com Many agencies choose to specialize in either the private service industry or in the corporate sector. For The Grapevine Agency, their services provide a one-stop shop for executives to find not only top business talent, but staff for their homes as well. Serving both the New York and Los Angeles markets, The Grapevine Agency also specializes in the entertainment industry, backed with their own real-world experience in the field. 1. How long have you been in business? This coming June [2012] will be 7 years. 2. What makes your agency unique? We feel we are unique in 2 ways. First of all, we cover both domestic and corporate divisions. If a CEO needs assistance in their office, and we learn their likes, their culture and who they are. We feel that it then makes sense to be able to work with them to staff their homes, should they need to hire. The needs of the office may be slightly different, however, as employers, the culture and style match is similar to what they want from their private service employees. This way, we feel we can be one-stop shopping for the employer. The other way that we feel we are unique is that The Grapevine Agency specializes primarily in servicing the entertainment sector. It is a fairly specific world and since both of us have worked as assistants and executives at top tier agencies and production companies in this sector, we feel that we know first-hand what the clients really seek from someone. Having had the "inside" experience is valuable. Most of our competitors in this direct market have never worked in entertainment and therefore at the end of the day are speculating to what the world is really like. When we speak with our clients I believe that they appreciate our "understanding" and "insider knowledge". Additionally, because we both worked in this sector, we happen to also know many of the executives that need assistance which makes life easier as well. The HR departments or the hiring areas don't have to explain it all to us. 3. What types of positions do you place? We mostly cater to folks in the entertainment industry, celebrities and high-net worth individuals whose lives are very busy. We place high level Executive Assistants, Administrative assistants, personal assistants as well as nannies, housekeepers, chefs, estate managers, chefs and security.
  36. 36. 36 4. What is your ideal candidate? Our ideal candidate is someone who has a good track record, has good common sense, takes pride in what they do, has good values but most importantly has a good work ethic. What we find quite alarming is the amount of folks who don't really want to work hard. We do realize that there has to be a level playing field, meaning that employers shouldn't be able to take advantage and we try as best we can to set up guidelines for our employers. But we do see so many folks without a true work ethic. Folks are more lax. If we are going to represent someone, they need to know they are also representing The Grapevine Agency. Our standards are high. We want people to have longevity (not including folks who have been downsized in this recent economy), who are willing to give 110% and take pride in what they do. 5. Do you place across the country or locally? If so where: We generally place in Los Angeles and New York. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Our clients seek applicants with 3 plus years of experience. We generally like people who have been a personal assistant for 3 plus years as well as nannies, housekeepers, chefs, estate managers etc... From time to time we do have a client that seeks either part time help or someone who is less expensive and therefore we can work with someone with less experience. 7. Where do you announce your open jobs? Our job blog: www.thegrapevineagency.com. 8. How should a candidate apply for a job? Do you want an online application, resume or both? If someone sees a job that is truly a match to their experience and does not seek a career change, then can email us directly. lori@thegrapevinela.com 9. Do you belong to any professional associations? No 10. How can people contact you? lori@thegrapevinela.com
  37. 37. 37 HARPER AND ASSOCIATES President: Ben Schwartz Corporate Office: 31000 Northwestern Highway Suite 240 Farmington Hills, MI 48334 (248) 932-1170 Website and Email: http://www.harperjobs.com/ ben@harperjobs.com cindy@harperjobs.com Many private service agencies can boast a long and successful history, but few can say they have been in business for over four decades. Established in 1968, Harper Associates is one of the most reputable and long-standing recruitment firms in Michigan. In more recent years, as a result of referrals from satisfied clients, Harper has also developed a recruitment niche for other professionals which include: executive level administrative support staff, and estate/private service personnel. President Ben Schwartz tells us more about this long-standing agency... 1. How long have you been in business? Since 1968 2. What makes your agency unique? We have been in business for more than 40 years. The company President, Ben Schwartz, is a hospitality school graduate. In addition to private service, we also handle recruitment in the hospitality industry. Very often, we can help someone transition from a luxury (4 or 5 star) hospitality property to private service. 3. What types of positions do you place? Private Chefs, Estate Managers, House Managers, Estate Housekeepers, Nannies, Butlers, Domestic Couples, Maintenance Coordinators. In the hospitality industry we also place Hotel GMs, Food & Beverage Directors, Executive Chefs, Rooms Executives, Chief Concierges and others. 4. What is your ideal candidate? Solid track record, stable work history with previous estate employers accompanied by references, strong work ethic and a service oriented personality. A clear background check is also ideal. 5. Do you place across the country or locally? Our primary focus is in Michigan and the Midwest. We also do some placement s in Florida (Palm Beach, etc...), New York, The Hamptons, and other random locations on occasion.
  38. 38. 38 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc...? A degree is often a plus but not always required, depending on the position. Culinary training is desirable for Private Chef opportunities. Private Service training is also beneficial but not necessarily required. 7. Where do you announce your open jobs? Our website (www.harperjobs.com) and specialty job boards. Many jobs are confidential so we do not openly advertise them. 8. How should a candidate apply for a job? Do you want an online application, resume or both? Submitting a resume via email with a cover letter or note describing location preferences and a digital photo is preferred. 9. Do you belong to any professional associations? DEMA (Domestic Estate Managers Association), Michigan State University Hospitality Business Alumni Association, and various culinary and hospitality associations. 10. How can people contact you? Email is preferred. Ben Schwartz: ben@harperjobs.com or Cindy Krainen: cindy@harperjobs.com
  39. 39. 39 HEARTLAND ESTATE STAFFING President: Betsy Needles Corporate Office: 1018 Burlington Ave. Suite 105 Missoula, MT 59801 (800) 866-6266 Website and Email: www.estatestaffing.com www.heartlandestatestaffing.com Info@HeartlandEstateStaffing.com As the only national private service agency in Montana, Heartland Estate Staffing still gains some of the more interesting jobs out there... For more than 25 years, Heartland Estate Staffing has placed professionals staffed the finest homes in America. In 1984, Karen Walker Ryan started Heartland Nannies as a nationwide nanny placement agency. As their services broadened, they changed our name to Heartland Caregivers. Today, their name – Heartland Estate Staffing – reflects the wide variety of professional private service staff they place with their clients. A few years ago, Karen Ryan passed the torch to Betsy Needles, a 12-year veteran of their staff. 1. How long have you been in business? 1984 Heartland started as a Nanny agency and grew to meet our clients' needs as their families grew. I personally have been with Heartland over 13 years, beginning as Karen Ryan’s assistant and moving into Estate Placements to eventual owner of a proud & ethical agency. 2. What makes your agency unique? Our screening, attention to detail and our true and heartfelt caring about making the right match, not just a placement-we are honest and feel integrity counts! 3. What types of positions do you place? You name it we will find it for our clients. But basically we run the gamut from Nannies to Couple Teams and Estate Managers and even more Executive positions recently for Estate Managers and Personal Assistants (rare but always very good positions when we have them) 4. What is your ideal candidate? Experienced, intelligent, flexible and willing to go the extra mile for their employer but someone who can also be their own advocate. It is important when setting proper private service boundaries and standards in the work place; be it a home or office. 5. Do you place across the country or locally? If so where.
  40. 40. 40 We are a National Agency but it is always nice when we can assist a Montana family with their staffing needs. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? Heartland has always put a lot of stock in life experience but within the last couple of years the employers seem to only consider more educated and trained employees making it harder for us to successfully place people with the experience without the pay. So yes, training and education are great but experience in a private setting is ultimately what we look for in our candidates. 7. Where do you announce your open jobs? We have a highly visible Web site where we keep all our listing current www.estatestaffing.com OR www.heartlandestatestaffing.com we also advertise other sites; Domestic Herald, Estatejobs, Working couples and Craig’s List if we are looking locally. 8. How should a candidate apply for a job? Do you want an online application, resume or both? We ask for new candidates to visit our site and send us a resume and cover letter with the contact form for new applicants. 9. Do you belong to any professional associations? Yes; DEMA, APNA, INA 10. How can people contact you? We have an 800 number for our candidates and you can always email through our web site; www.estatestaffing.com 800-866-6266
  41. 41. 41 THE HELP COMPANY Owner: Claudia Kahn Los Angeles Office: 141 S Barrington Ave. Suite B Brentwood, CA 90049 (310) 828-4111 New York Office: (917) 435-7336 San Francisco Office: 649 Mission Street 5th Floor San Francisco, CA 94105 (415) 939-4357 Website: www.thehelpcompany.com As an agency, The Help Company covers a lot of ground: full time placements, hourly work options and even in- home training for select employers. While the agency was established in 1981, they are staying on top of the latest developments in the industry. The Help Company was the first nanny agency in Los Angeles, started over 30 years ago under the name of Baby Buddies. Since then, they have expanded to serve a variety of personal staffing needs, placing housekeepers, personal assistants, estate managers, and eldercare professionals as well as nannies. In addition to placements, The Help Company also offers a premier list of consultants to the employers' domestic staff. The goal is to have the principals' household run like a five star hotel in areas such as laundry, cooking, housekeeping, etiquette, and organization. They also offer a special hourly service for both candidates and employers known as "The Help Company Club." When employers sign up for the club, The Help Company Club gives them unlimited access to their skilled and professional candidates on an on-call basis. A membership will provide you with nannies, housekeepers, chefs, chauffeurs, gardeners, security personnel, and assistants on an hourly basis, eldercare, butlers, party help, and pet care. Claudia Kahn gives us more insight about this long-running agency... 1. How long have you been in business? Baby Buddies opened in 1981 and we changed our name to The Help Company in 1990 to reflect the fact we were placing more than just nannies. 2. What makes your agency unique? We pride ourselves on not just “sending bodies.” When we do our job well and really listen to the needs of both clients and candidates we are able to narrow the field and streamline the process so our clients are able to meet only a few people and will hopefully have a hard time choosing between them. We also believe in advocating on behalf of our candidates. 3. What types of positions do you place? We place primarily Nannies, Baby Nurses, Housekeepers, Estate & House Managers, Butlers, Chefs, Personal & Executive Assistants, Companions & Senior Care Specialists. We have also placed Engineers, Bookkeepers, Stylists,
  42. 42. 42 and Ranch Managers, to name but a few out of the box searches. We love a challenge and will take on pretty much any search having to do with your home or home office. 4. What is your ideal candidate? Our ideal candidate is a professional who is passionate about what he or she does, has five years’ experience in his/her field of expertise, exemplary references and a service driven outlook. 5. Do you place across the country or locally? If so where We have offices in New York City, San Francisco and Los Angeles and the majority of our searches are in those areas/surrounding areas, i.e. The Hamptons, Greenwich, Palo Alto, Malibu, and Santa Barbara; however, we have filled positions in the Caribbean, Saudi Arabia, Nigeria, Europe and many other far off places as well. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc....? Special training is wonderful, but on the job experience is often the most critical component in our point of view. Having classroom experience, while valuable, does not necessarily mean you will function at an optimum level in a private home. That said, the combination meaningful certifications/training/degrees and on the job experience is ideal. 7. Where do you announce your open jobs? On our website, www.thehelpcompany.com 8. How should a candidate apply for a job? Do you want an online application, resume or both? We require a resume, a brief cover letter, an in-person meeting and references. When dealing with candidates who are not local, we are happy to Skype. 9. Do you belong to any professional associations? We are proud members of The Association of Premiere Nanny Agencies (APNA), The Domestic Estate Managers Association (DEMA) and the International Nanny Association (INA). 10. How can people contact you? They can feel free to call us or reach out via email. katie@thehelpcompany.com or claudia@thehelpcompany.com 310-828-4111
  43. 43. 43 HIRE SOCIETY President: Aleth Boisset Corporate Office: 315 Madison Avenue, Floor 25 New York, NY 10017 50 Main Street, Floor 2 Southampton, NY 11968 Website and Email: www.hiresociety.com submit@hiresoicety.com hamptons@hiresociety.com palmbeach@hiresociety.com A relative newcomer on the luxury recruitment field, Hire Society was founded in 2012. Since then, they have built a reputation for making quality placements for all levels of domestic staff or management roles. What truly makes them unique is offering a mix of both corporate and residential positons. Aleth Boisset tells us more about this robust agency… 1. How long have you been in business? Hire Society is a boutique staffing agency that specializes in the areas of home, administrative and executive job placement. Our clients are comprised of private residences, corporations, and high net-worth individuals, all seeking stellar and superior candidates to bring onto their respective teams. At present, we have three offices; our flagship on Madison Avenue in New York City, our second office on Main Street in Bridgehampton, NY, and our third in Palm Beach on Worth Avenue. Though each office maintains its own members of leadership and subsequent team, all locals work collectively on many if not all assignments. 2. What makes your agency unique? Hire Society prides itself on its outstanding and unified team. Unique to our agency is the past hospitality or private home experience brought to the table by each individual employee. Though other agencies serve similar clients, none have the background and level of hands-on understanding that all Hire Society staff possess. 3. What types of positions do you place? Our position titles fall under one of two categories, “Corporate” and “Domestic.” Each client, company and home is unique. What one may title a “House Manager,” another may title a “Personal Assistant,” “Executive Housekeeper,” or “Estate Manager.” Thus, it is important to always keep in mind the specific needs of each client and what job requirements and specifics they are looking for. Though the title may seem most important at first, it is only a minor detail as compared to the responsibilities noted under each listed job. 4. What is your ideal candidate?
  44. 44. 44 An ideal candidate to Hire Society is one that takes esteem pride in his or her work and loves deeply their specific field of service. He or she will have excellent longevity in all roles, outstanding references from both current and previous employers and an incredibly hands-on attitude where no task is too vast or too small. 5. Do you place across the country or locally? If so where Hire Society is everywhere our clients both want and need us to be. With three locations across the US as well as recruiters stationed globally, we have the ability to source and place candidates not only in the United States but throughout Europe and worldwide. 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc.? College degrees, certifications and additional trainings are of priority when speaking to the requirements our clients uphold for their respective positions. Thus, any candidate who brings to the table a robust array of training and education most certainly has an upper hand. 7. Where do you announce your open jobs? Available positions for apply can be located on our website, www.HireSociety.com, on Estate Jobs, Career Builder, LinkedIn, and an additional assortment of genre-specific posting portals. 8. How should a candidate apply for a job? Do you want an online application, resume or both? For any candidate interested in applying, best practice is to log onto our website and complete a candidate Profile. Immediately following their submission a skilled recruiter will actively reach out in response and gauge appropriate next steps. 9. Do you belong to any professional associations? Hire Society employees are all independent members of numerous clubs and professional associations in their respective locales. Inclusive in these memberships are DEMA Tri State, DEMA Hamptons, DEMA Palm Beach, NY Celebrity Assistants, and a host of additional genre-specific groups. 10. How can people contact you? We look forward to entertaining any strong application via our website, or our direct submission addresses as follows, by location: New York City: submit@hiresoicety.com Bridgehampton: hamptons@hiresociety.com Palm Beach: palmbeach@hiresociety.com
  45. 45. HOME STAFFING NETWORK Owner: Werner Leutert Corporate Office: 2341 Pine Woods Circle Naples, FL 34105 (239) 262-0724 Website and Email: http://www.homestaffingnetwork.com info@homestaffingnetwork.com In the private service placement world, one name seems to be known by everyone: Werner Leutert and his company, the Home Staffing Network. Why? Because his goal is to truly build a network of professionals in the estate management industry. Taking a look at their website, www.homestaffingnetwork.com, shows Werner's commitment to the industry. While the Home Staffing Network does offer placement services, they also provide information about training, resume assistance and consulting arrangements to address specific private service issues. Not only that, the site includes many resources for professionals including tools and tips. The website also features a page for resources, listing a wide variety of books for private service. But what truly makes the Home Staffing Network unique is that they are, in fact, a network of professionals that represent various specialties and services of interest to private individuals and families. This portfolio of individual specialists can variously help new clients to find top staff for their homes, assist in security issues, aid in eldercare matters, consult on private estate construction, and provide private service training and more. Visitors to the website are encouraged to contact the professionals directly - even other training and staffing organizations. Werner Leutert shares more information about his unique agency... 1. How long have you been in business? 16 years 2. What makes your agency unique? I was in private service myself as an Estate Manager and Butler and understand the various jobs in a private home from the perspective of the employee and employer. My Associate, Jennifer Lordly Stemes working from our Palm Beach, Florida office, was also in private service as a House Manager / Cook, for many years partnering with her husband. We feel strongly that the extensive service experience of those of us at Home Staffing Network, International assures Candidates and Clients we really do know the ins and outs of this business. 3. What types of positions do you place? All positions that are based in a private residence setting and also some office based P/A positions which have strong involvement in the private side of the employer 4. What is your ideal candidate? Persons with recent relevant experience in professional private service, good references, good presentation, excellent communication skills 5. Do you place across the country or locally? If so where Nationwide and some international
  46. 46. 46 6. Do you look for any special training or certifications, such as college degrees, private service schools, etc? Experience is the main criteria with me. Depending on the job, college degrees are important. Private Service schooling can sometimes get the foot in the door if there is not much relevant experience. 7. Where do you announce your open jobs? I post them on my website and often reach out to partner agencies for referrals. 8. How should a candidate apply for a job? Do you want an online application, resume or both? I start by requesting a resume and then follow up with a due diligence questionnaire 9. Do you belong to any professional associations? Domestic Estate Managers Association (DEMA) 10. How can people contact you? Info@homestaffingnetwork.com Here is a link that I often send out as resources for candidates: http://www.homestaffingnetwork.com/tips-and-tools/

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