Knowledge Management: the De La Salle University-Manila Library’s Experience


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Paper presented at the 4th ASEAN University Network Inter-Library Online (AUNILO) Meeting of the Working Committee (Bangkok, Thailand, 22-24 November 2007) by Ana Maria B. Fresnido

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Knowledge Management: the De La Salle University-Manila Library’s Experience

  1. 1. Knowledge Management: the De La Salle University-Manila Library’s Experience by Ana Maria B. Fresnido 4 th AUNILO Meeting November 22-24, 2007 Bangkok, Thailand
  2. 2. Mission <ul><li>To support the: </li></ul><ul><ul><li>Instructional </li></ul></ul><ul><ul><li>Curricular </li></ul></ul><ul><ul><li>Research </li></ul></ul><ul><ul><li>Extension programs </li></ul></ul><ul><li>Through : </li></ul><ul><ul><li>Organized </li></ul></ul><ul><ul><li>Relevant </li></ul></ul><ul><ul><li>Fast delivery of information services </li></ul></ul>
  3. 3. Knowledge Management Initiatives <ul><li>Creation of the Library’s homepage </li></ul><ul><li>Establishment of the Library Management Committee (LMC) </li></ul><ul><li>User Education Program </li></ul><ul><li>Training of Trainers Program </li></ul><ul><li>Mentoring </li></ul><ul><li>Formal and Informal Training </li></ul><ul><li>Documentation of Programs and Procedures </li></ul><ul><li>Consortia and Linkages </li></ul>8
  4. 4. Creation of the Library’s homepage <ul><ul><li>A one-stop web page </li></ul></ul><ul><ul><li>Provides all the necessary information about the Library’s: </li></ul></ul><ul><ul><ul><li>Resources </li></ul></ul></ul><ul><ul><ul><li>Services </li></ul></ul></ul><ul><ul><ul><li>Programs </li></ul></ul></ul><ul><ul><ul><li>Policies </li></ul></ul></ul><ul><ul><ul><li>Facilities </li></ul></ul></ul>1
  5. 5. <ul><li>DLSU Library </li></ul><ul><li>Home </li></ul><ul><li>History </li></ul><ul><li>Current Awareness Bulletin Service </li></ul><ul><li>Library Orientation </li></ul><ul><li>Wireless Access </li></ul><ul><li>Newsette </li></ul><ul><li>etc. </li></ul>
  6. 6. Creation of the Library’s homepage <ul><ul><ul><li>Video streaming </li></ul></ul></ul><ul><ul><ul><li>OPAC </li></ul></ul></ul><ul><ul><ul><li>Pathfinder </li></ul></ul></ul><ul><ul><ul><li>Webliography </li></ul></ul></ul><ul><ul><ul><li>PULSE </li></ul></ul></ul><ul><ul><ul><li>Online subscriptions </li></ul></ul></ul><ul><ul><ul><li>E-reference </li></ul></ul></ul><ul><ul><ul><li>Current Awareness bulletin (CAB) </li></ul></ul></ul><ul><ul><ul><li>Newsette Balitang Aklatan </li></ul></ul></ul><ul><ul><ul><li>Policies and procedures </li></ul></ul></ul>1 <ul><ul><li>Includes, among others, the following: </li></ul></ul>
  7. 7. Video Streaming
  8. 8. Search for Databases
  9. 9. <ul><li>guide to the literature and resources in a particular subject area </li></ul><ul><li>subject-oriented research guide </li></ul>Pathfinder
  10. 10. Pathfinders PDF format Web-based
  11. 11. WEBliography <ul><li>an electronic bibliography of web sites, web pages and web documents </li></ul>
  12. 12. Webliography Subject Webliographies Faculty Publications
  13. 13. PULSE <ul><li>Philippine University Library Search Engine </li></ul><ul><li>Universities </li></ul><ul><ul><li>DLSU-Manila </li></ul></ul><ul><ul><li>DLS-CSB </li></ul></ul><ul><ul><li>DLSU-Dasma </li></ul></ul><ul><ul><li>UAP </li></ul></ul><ul><ul><li>DLS-Zobel </li></ul></ul><ul><ul><li>ADMU </li></ul></ul><ul><ul><li>UPD </li></ul></ul><ul><ul><li>UST </li></ul></ul>
  14. 14. On-line Subscriptions
  15. 16. Scanned Table of Contents Current Awareness Bulletin
  16. 19. Establishment of the Library Management Committee (LMC) <ul><li>Composed of unit/section heads </li></ul><ul><li>Decision making body </li></ul><ul><li>Regularly holds meeting </li></ul>2
  17. 20. Establishment of the Library Management Committee (LMC) <ul><li>Provides venue for: </li></ul><ul><ul><li>Sharing concerns/problems </li></ul></ul><ul><ul><li>Giving feedback on status of library services and on-going projects </li></ul></ul><ul><ul><li>Group interaction </li></ul></ul><ul><ul><li>Sharing of creativity and best practices </li></ul></ul>2
  18. 21. User Education Program <ul><ul><li>Library Orientation </li></ul></ul><ul><ul><li>Bibliographic instruction </li></ul></ul><ul><ul><li>Methods of research </li></ul></ul><ul><ul><li>Personalized instructions </li></ul></ul>3
  19. 22. User Education Program <ul><li>Objectives </li></ul><ul><ul><li>t o familiarize students with the key resources and facilities of the library </li></ul></ul><ul><ul><li>to inform students of the services provided by the Library </li></ul></ul><ul><ul><li>to instruct students on the use of the OPAC and other online resources </li></ul></ul><ul><ul><li>to bring awareness on the policies and procedures of the Library </li></ul></ul>3
  20. 23. User Education Program <ul><li>Expected Outcome </li></ul><ul><ul><li>identify resources that would meet their specific needs </li></ul></ul><ul><ul><li>locate the different sections of the Library and the resources available in each section </li></ul></ul><ul><ul><li>avail of the different services provided by the Library </li></ul></ul>3
  21. 24. User Education Program <ul><li>Expected Outcome </li></ul><ul><ul><li>search for materials using the OPAC </li></ul></ul><ul><ul><li>access online resources in campus and off campus </li></ul></ul><ul><ul><li>adhere to the policies of the Library and follow prescribed procedures in using the Library’s resources and facilities </li></ul></ul>3
  22. 25. Training of Trainers Program 4
  23. 26. Training of Trainers Program <ul><li>Objective </li></ul><ul><ul><li>to compose a team of trainers from among the members of the LMC </li></ul></ul><ul><li>Focus </li></ul><ul><ul><li>To determine the readiness of selected members of the LMC to conduct lectures and serve as speakers in national seminars </li></ul></ul><ul><ul><li>to bring out the best in people by making them aware of their strengths and weaknesses </li></ul></ul><ul><li>Method </li></ul><ul><ul><li>Critiquing </li></ul></ul>4
  24. 27. Mentoring <ul><li>Mentors </li></ul><ul><ul><li>Head librarians </li></ul></ul><ul><ul><li>senior staff </li></ul></ul><ul><li>Mentee </li></ul><ul><ul><li>new employees </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>to ensure that: </li></ul></ul><ul><ul><ul><li>standards on performing tasks are followed </li></ul></ul></ul><ul><ul><ul><li>the quality of output or service is maintained. </li></ul></ul></ul>5
  25. 28. Formal and Informal Training 6
  26. 29. Formal and Informal Training <ul><li>Objectives </li></ul><ul><ul><li>To provide continuing education </li></ul></ul><ul><li>Types of training </li></ul><ul><ul><li>Seminar-workshop </li></ul></ul><ul><ul><li>Hands-on training </li></ul></ul><ul><li>Funding </li></ul><ul><ul><li>provided by the HRDO or the VCA </li></ul></ul>6
  27. 30. Documentation of Programs and procedures <ul><li>Objectives </li></ul><ul><ul><li>To provide Intranet access to the Library’s manual of policies and procedures </li></ul></ul><ul><ul><li>To maintain standards in accomplishing tasks and rendering of services </li></ul></ul><ul><ul><li>to monitor the efficiency of existing procedures </li></ul></ul>7
  28. 31. Consortia and Linkages <ul><li>Consortia </li></ul><ul><ul><li>AUNILO </li></ul></ul><ul><ul><li>South-Manila Inter-Institutional Consortium (SMI-IC) </li></ul></ul><ul><ul><li>De La Salle Philippines (DLSP) </li></ul></ul><ul><ul><li>Inter-University Consortium (IUC) </li></ul></ul><ul><ul><li>Euorpean Studies Consortium in the Philippines </li></ul></ul><ul><ul><li>Dept. of Science and Technology-Engineering and Science Education Project (DOST-ESEP) </li></ul></ul>8
  29. 32. Consortia and Linkages <ul><li>Extent of Involvement </li></ul><ul><ul><li>Resource sharing through: </li></ul></ul><ul><ul><ul><li>On-premise use of library resources </li></ul></ul></ul><ul><ul><ul><li>Reciprocal borrowing privileges </li></ul></ul></ul><ul><ul><ul><li>Inter-library loan </li></ul></ul></ul><ul><ul><ul><li>Document delivery service </li></ul></ul></ul><ul><ul><li>Holds regular meeting to: </li></ul></ul><ul><ul><ul><li>Identify common concerns/problems </li></ul></ul></ul><ul><ul><ul><li>Ensure success of cooperative activities/projects </li></ul></ul></ul><ul><ul><ul><li>Share/Adapt best practices </li></ul></ul></ul>8
  30. 33. Conclusion <ul><li>The Challenge: </li></ul><ul><ul><li>To encourage staff to share and transfer knowledge by: </li></ul></ul><ul><ul><ul><li>giving incentives or financial rewards </li></ul></ul></ul><ul><ul><ul><li>acknowledging the contribution of knowledge sharers </li></ul></ul></ul>
  31. 34. Conclusion <ul><li>The Vision - </li></ul><ul><ul><li>“ to assist the nation in producing professional, skilled and trained manpower by providing timely and instant access to various formats of information in any part of the country and of the world” </li></ul></ul>
  32. 35. Enjoy your day!