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Click to edit Master title style 
1 
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Leadership: 2141 
Effective Communication 
For 
CG XIII 
05 Sep 2014 
U...
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2 
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Effective Communication 
What does effective communication really 
mean...
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3 
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• Literature Review (so you don’t have to) 
– Mike Myatt: 10 Communicat...
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4 
UNCLASSIFIED 
10 Communication Secrets 
• Without trust there is nothing 
– It is ear...
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5 
UNCLASSIFIED 
10 Communication Secrets 
• Focusing on the other party’s wants, needs ...
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UNCLASSIFIED 
10 Communication Secrets 
• Read between the lines 
– Often what is omi...
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7 
UNCLASSIFIED 
Power of Communication 
Mirror Neurons and Amygdala 
Hijack 
• Helio Ga...
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8 
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“There is nothing new under the sun." 
Copyright @ 1999-2012 Paul Charl...
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9 
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• The 1949 Mann Gulch Fire 
– Wagner Dodge 
– Turning around 
– Droppin...
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UNCLASSIFIED 
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• Care 
• Know 
• Look 
• Listen 
• Speak 
In that order...
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Questions for Discussion 
• Can you be an effective leader if you are ...
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Class for command and Staff College AY 14-15 CG XIII

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Leadership effective communication (2141) de simone

  1. 1. Click to edit Master title style 1 UNCLASSIFIED Leadership: 2141 Effective Communication For CG XIII 05 Sep 2014 UNCLASSIFIED
  2. 2. Click to edit Master title style 2 UNCLASSIFIED Effective Communication What does effective communication really mean and why are we so bad at it? Answers: • To communicate complex ideas with clarity and precision in both oral and written forms. • How can we do better…? CLASSIFICATION UNCLASSIFIED
  3. 3. Click to edit Master title style 3 UNCLASSIFIED • Literature Review (so you don’t have to) – Mike Myatt: 10 Communication Secrets of Great Leaders (Forbes) – Helio Garcia: The Power of Communication, Skills to Build Trust, Inspire Loyalty, and Lead effectively (FT Press) • There is nothing new under the sun • Sea Stories • Summary • Issues for Discussion UNCLASSIFIED Agenda
  4. 4. Click to edit Master title style 4 UNCLASSIFIED 10 Communication Secrets • Without trust there is nothing – It is earned, not given • “No one cares what you know until they know that you care” Benjamin Franklin – Dialog not Monologue – Be personable (*Not necessarily UNCLASSIFIED personal) • Brevity and clarity – Both matter – Not a zero sum relationship Source: www.biography .com
  5. 5. Click to edit Master title style 5 UNCLASSIFIED 10 Communication Secrets • Focusing on the other party’s wants, needs and goals: UNCLASSIFIED – Transfer ideas, – Align expectations, – Inspire action – Spread the vision • Be open minded • Know when to shut up • Show empathy What do these all have in common?
  6. 6. Click to edit Master title style 6 UNCLASSIFIED 10 Communication Secrets • Read between the lines – Often what is omitted is most important. • Know what you are talking about – If questions move beyond your expertise, be honest about this. – If you are to retain your credibility this should not happen too often. • Treat groups like individuals • Be prepared to change your message UNCLASSIFIED
  7. 7. Click to edit Master title style 7 UNCLASSIFIED Power of Communication Mirror Neurons and Amygdala Hijack • Helio Garcia tells us how to harness the hijack: – Establish a connection before saying anything – Take into account the Primacy Effect and the Recency Effect – Repeat and repeat again – Follow the Rule of Three (…or Four?) UNCLASSIFIED Source: MS Office Clip Art
  8. 8. Click to edit Master title style 8 UNCLASSIFIED “There is nothing new under the sun." Copyright @ 1999-2012 Paul Charlton Coaching (PCC) UNCLASSIFIED
  9. 9. Click to edit Master title style 9 UNCLASSIFIED • The 1949 Mann Gulch Fire – Wagner Dodge – Turning around – Dropping the gear – Setting the backfire – 13 of 16 firefighters died UNCLASSIFIED Sea Stories Source: www.fireleadership.gov • “The Camp Fallujah Drivers’ Mutiny” – 50 tractor trailer drivers refused to drive back to BIAP – The 70 vehicle convoy 3 times a week was vital for IMEF especially prior to Operation Phantom Fury
  10. 10. Click to edit Master title style 10 UNCLASSIFIED UNCLASSIFIED • Care • Know • Look • Listen • Speak In that order!!! Bottom Line Summary Source: www.civilwar.org
  11. 11. Click to edit Master title style 11 UNCLASSIFIED Questions for Discussion • Can you be an effective leader if you are not an effective communicator? Vice versa? • Historically can we recall a poor public speaker who nevertheless was an effective communicator and leader? Joel? • A leader best communicates to the audience by targeting… Emotions? Logic? Senses? UNCLASSIFIED
  • SadiqueKaripol

    Apr. 26, 2018

Class for command and Staff College AY 14-15 CG XIII

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