SlideShare a Scribd company logo

Accidental Library Supervisor

1 of 13
Download to read offline
STRONGER TOGETHER 
The Accidental 
Library Supervisor 
Deb Hoadley, Advisor 
Massachusetts Library System 
dhoadley@masslibsystem.org 
http://guides.masslibsystem.org/supervisor
STRONGER TOGETHER 
Top Ten Management Basics 
1. Know thyself 
2. Know your staff 
3. Managing your staff 
4. Personnel Policies 
5. Director Relationship or whoever you report to 
6. Customer Service 
7. Conflict Resolution 
8. Change 
9. Stress Management 
10.Communicate, communicate, communicate! 
2013
STRONGER TOGETHER 
Know Thyself 
• Many types of 
assessments to get to 
know yourself better 
• Looking at values – 
important to align with 
your staff and their 
values 
2013
STRONGER TOGETHER 
Know Your Staff 
• Motivation 
• Skill levels 
• Expectations 
• Know their job description/ know their job 
HOW? 
Listen to what they are saying 
Watch what they are doing 
Be proactive 
2013
STRONGER TOGETHER 
Managing Your Staff 
Definition: Achieving institutional goals through the people & 
resources available to you 
What is “Library Management?” 
• Ability to collect & analyze information 
• Urge to share information 
• Ability to organize knowledge 
• Tendency to build networks 
• Belief in the principle of equality of access & treatment 
Underlying principles and core mission and vision of library 
must be understood by everyone. 
2013
STRONGER TOGETHER 
Personnel Policies 
• Employee handbook: Know it thoroughly 
• Employee assistance: Where can staff get help 
and how do they access it? 
• Private conversations: When are they 
appropriate; when should you bring someone in 
• Union staff: Know the rep and the parameters 
• Policies are your guiding principles: Use them to 
your advantage 
• Know the laws: Age discrimination, ADA, 
Harassment, OSHA 
2013

Recommended

Accidental Library Supervisor
Accidental Library Supervisor Accidental Library Supervisor
Accidental Library Supervisor Deb Hoadley
 
Leadership And Management Skills
Leadership And Management SkillsLeadership And Management Skills
Leadership And Management SkillsOH TEIK BIN
 
PSY 126 Week 11: Team Dynamics, Creativity & Problem Solving
PSY 126 Week 11: Team Dynamics, Creativity & Problem SolvingPSY 126 Week 11: Team Dynamics, Creativity & Problem Solving
PSY 126 Week 11: Team Dynamics, Creativity & Problem SolvingMatthew Eisenhard
 
DiSC Profile Introduction - Why Use DiSC Communication Profiling?
DiSC Profile Introduction - Why Use DiSC Communication Profiling?DiSC Profile Introduction - Why Use DiSC Communication Profiling?
DiSC Profile Introduction - Why Use DiSC Communication Profiling?Mary Jane Clark
 
PSY 126 Week 9: Ethical Power, Politics, & Etiquette
PSY 126 Week 9: Ethical Power, Politics, & EtiquettePSY 126 Week 9: Ethical Power, Politics, & Etiquette
PSY 126 Week 9: Ethical Power, Politics, & EtiquetteMatthew Eisenhard
 
Manager series - Communication Styles
Manager series  - Communication StylesManager series  - Communication Styles
Manager series - Communication StylesBrent Green
 

More Related Content

What's hot

PSY 126 Week 8: Motivating Performance
PSY 126 Week 8: Motivating PerformancePSY 126 Week 8: Motivating Performance
PSY 126 Week 8: Motivating PerformanceMatthew Eisenhard
 
MBTI Type & Team Building Presentation Slides
MBTI Type & Team Building Presentation SlidesMBTI Type & Team Building Presentation Slides
MBTI Type & Team Building Presentation SlidesSonja J. Hayes, J.D.
 
Best Uses For Disc
Best Uses For DiscBest Uses For Disc
Best Uses For DiscDave Clough
 
Disc Personality Type
Disc Personality TypeDisc Personality Type
Disc Personality TypeInova LLC
 
PSY 126 Week 10: Networking & Negotiating
PSY 126 Week 10: Networking & NegotiatingPSY 126 Week 10: Networking & Negotiating
PSY 126 Week 10: Networking & NegotiatingMatthew Eisenhard
 
Leadership Powerpoint ( Jeff)
Leadership Powerpoint ( Jeff)Leadership Powerpoint ( Jeff)
Leadership Powerpoint ( Jeff)jeffreydebra
 
The essentials of teamwork.powerpoint
The essentials of teamwork.powerpointThe essentials of teamwork.powerpoint
The essentials of teamwork.powerpointsharlenemiddleton
 
DiSC Examination of Conflict Modes
DiSC Examination of Conflict ModesDiSC Examination of Conflict Modes
DiSC Examination of Conflict ModesMary Jane Clark
 
Leadership Tools for Women_LDS_Dr Washington_2015
Leadership Tools for Women_LDS_Dr Washington_2015Leadership Tools for Women_LDS_Dr Washington_2015
Leadership Tools for Women_LDS_Dr Washington_2015C. Ellen Washington, Ph.D.
 
Help Your Employees Develop People Smarts
Help Your Employees Develop People SmartsHelp Your Employees Develop People Smarts
Help Your Employees Develop People SmartsWiley
 
DiSC (Dominance, Influence, Steadiness, Conscientiousness)
DiSC (Dominance, Influence, Steadiness, Conscientiousness)DiSC (Dominance, Influence, Steadiness, Conscientiousness)
DiSC (Dominance, Influence, Steadiness, Conscientiousness)Miriam Ruiz
 
DiSC Assessment
DiSC AssessmentDiSC Assessment
DiSC Assessmentstarr365
 
Career Counselling Skills
Career Counselling SkillsCareer Counselling Skills
Career Counselling SkillsSadaqat Mulla
 
Strengths Based Leadership Managers Workshop
Strengths Based Leadership Managers WorkshopStrengths Based Leadership Managers Workshop
Strengths Based Leadership Managers Workshoppatrickking
 

What's hot (20)

Communication Styles
Communication StylesCommunication Styles
Communication Styles
 
Communication Styles - Sue Johnston - SDEC 2015
Communication Styles - Sue Johnston - SDEC 2015 Communication Styles - Sue Johnston - SDEC 2015
Communication Styles - Sue Johnston - SDEC 2015
 
PSY 126 Week 8: Motivating Performance
PSY 126 Week 8: Motivating PerformancePSY 126 Week 8: Motivating Performance
PSY 126 Week 8: Motivating Performance
 
MBTI Type & Team Building Presentation Slides
MBTI Type & Team Building Presentation SlidesMBTI Type & Team Building Presentation Slides
MBTI Type & Team Building Presentation Slides
 
Best Uses For Disc
Best Uses For DiscBest Uses For Disc
Best Uses For Disc
 
Disc Personality Type
Disc Personality TypeDisc Personality Type
Disc Personality Type
 
PSY 126 Week 10: Networking & Negotiating
PSY 126 Week 10: Networking & NegotiatingPSY 126 Week 10: Networking & Negotiating
PSY 126 Week 10: Networking & Negotiating
 
Leadership Powerpoint ( Jeff)
Leadership Powerpoint ( Jeff)Leadership Powerpoint ( Jeff)
Leadership Powerpoint ( Jeff)
 
Leadership skills
Leadership skillsLeadership skills
Leadership skills
 
The essentials of teamwork.powerpoint
The essentials of teamwork.powerpointThe essentials of teamwork.powerpoint
The essentials of teamwork.powerpoint
 
DiSC Examination of Conflict Modes
DiSC Examination of Conflict ModesDiSC Examination of Conflict Modes
DiSC Examination of Conflict Modes
 
Leadership Tools for Women_LDS_Dr Washington_2015
Leadership Tools for Women_LDS_Dr Washington_2015Leadership Tools for Women_LDS_Dr Washington_2015
Leadership Tools for Women_LDS_Dr Washington_2015
 
DiSc Personality Profile Test
DiSc Personality Profile TestDiSc Personality Profile Test
DiSc Personality Profile Test
 
Help Your Employees Develop People Smarts
Help Your Employees Develop People SmartsHelp Your Employees Develop People Smarts
Help Your Employees Develop People Smarts
 
DiSC (Dominance, Influence, Steadiness, Conscientiousness)
DiSC (Dominance, Influence, Steadiness, Conscientiousness)DiSC (Dominance, Influence, Steadiness, Conscientiousness)
DiSC (Dominance, Influence, Steadiness, Conscientiousness)
 
DiSC Assessment
DiSC AssessmentDiSC Assessment
DiSC Assessment
 
Career Counselling Skills
Career Counselling SkillsCareer Counselling Skills
Career Counselling Skills
 
Self development
Self developmentSelf development
Self development
 
Strengths Based Leadership Managers Workshop
Strengths Based Leadership Managers WorkshopStrengths Based Leadership Managers Workshop
Strengths Based Leadership Managers Workshop
 
Leader as a coach
Leader as a coachLeader as a coach
Leader as a coach
 

Similar to Accidental Library Supervisor

execution-170910072520 (2).pdf
execution-170910072520 (2).pdfexecution-170910072520 (2).pdf
execution-170910072520 (2).pdfShaliniMittal30
 
Execution: The discipline of getting things done
Execution: The discipline of getting things doneExecution: The discipline of getting things done
Execution: The discipline of getting things doneabhishek singh
 
Leading with the Heart
Leading with the HeartLeading with the Heart
Leading with the HeartShannaDusza
 
Things every donor relations professional should know 082516
Things every donor relations professional should know 082516Things every donor relations professional should know 082516
Things every donor relations professional should know 082516Heurista, Co.
 
Organizational behaviour
Organizational behaviourOrganizational behaviour
Organizational behaviourshaileshv88
 
Servant leadership
Servant leadership Servant leadership
Servant leadership Bret Simmons
 
"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion GuideLois Kelly
 
How to Motivate and Empower Globally-Competitive Teams of Content Professionals
How to Motivate and Empower Globally-Competitive Teams of Content ProfessionalsHow to Motivate and Empower Globally-Competitive Teams of Content Professionals
How to Motivate and Empower Globally-Competitive Teams of Content ProfessionalsSaiff Solutions, Inc.
 
Confessions of a Former Chief HR Officer
Confessions of a Former Chief HR OfficerConfessions of a Former Chief HR Officer
Confessions of a Former Chief HR OfficerThe HR Observer
 
Building Good Work Relationships.pptx
Building Good Work Relationships.pptxBuilding Good Work Relationships.pptx
Building Good Work Relationships.pptxAbdulmajidHaruna
 
Advance Manager Training
Advance Manager TrainingAdvance Manager Training
Advance Manager TrainingAdam Patterson
 
Impact culture: motivating change in the metricised academy
Impact culture: motivating change in the metricised academyImpact culture: motivating change in the metricised academy
Impact culture: motivating change in the metricised academyMark Reed
 
I Fought the Law: Advocacy for Academic Librarians
I Fought the Law: Advocacy for Academic  LibrariansI Fought the Law: Advocacy for Academic  Librarians
I Fought the Law: Advocacy for Academic LibrariansNebraska Library Association
 
MentoringIowaV4.pptx
MentoringIowaV4.pptxMentoringIowaV4.pptx
MentoringIowaV4.pptxHuma Mehir
 
Building Bridges: Forging Productive Professional Relationships
Building Bridges: Forging Productive Professional RelationshipsBuilding Bridges: Forging Productive Professional Relationships
Building Bridges: Forging Productive Professional RelationshipsIndy NAWIC
 
Rsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldssonRsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldssonrsd6
 

Similar to Accidental Library Supervisor (20)

Eos advocacy
Eos advocacyEos advocacy
Eos advocacy
 
execution-170910072520 (2).pdf
execution-170910072520 (2).pdfexecution-170910072520 (2).pdf
execution-170910072520 (2).pdf
 
Execution: The discipline of getting things done
Execution: The discipline of getting things doneExecution: The discipline of getting things done
Execution: The discipline of getting things done
 
Leading with the Heart
Leading with the HeartLeading with the Heart
Leading with the Heart
 
Things every donor relations professional should know 082516
Things every donor relations professional should know 082516Things every donor relations professional should know 082516
Things every donor relations professional should know 082516
 
Strength-based Management
Strength-based ManagementStrength-based Management
Strength-based Management
 
Organizational behaviour
Organizational behaviourOrganizational behaviour
Organizational behaviour
 
Servant leadership
Servant leadership Servant leadership
Servant leadership
 
"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide"Rebels at Work" Discussion Guide
"Rebels at Work" Discussion Guide
 
How to Motivate and Empower Globally-Competitive Teams of Content Professionals
How to Motivate and Empower Globally-Competitive Teams of Content ProfessionalsHow to Motivate and Empower Globally-Competitive Teams of Content Professionals
How to Motivate and Empower Globally-Competitive Teams of Content Professionals
 
Confessions of a Former Chief HR Officer
Confessions of a Former Chief HR OfficerConfessions of a Former Chief HR Officer
Confessions of a Former Chief HR Officer
 
Building Good Work Relationships.pptx
Building Good Work Relationships.pptxBuilding Good Work Relationships.pptx
Building Good Work Relationships.pptx
 
Advance Manager Training
Advance Manager TrainingAdvance Manager Training
Advance Manager Training
 
Quick Goal Attainment
Quick Goal AttainmentQuick Goal Attainment
Quick Goal Attainment
 
Impact culture: motivating change in the metricised academy
Impact culture: motivating change in the metricised academyImpact culture: motivating change in the metricised academy
Impact culture: motivating change in the metricised academy
 
Manager Training
Manager TrainingManager Training
Manager Training
 
I Fought the Law: Advocacy for Academic Librarians
I Fought the Law: Advocacy for Academic  LibrariansI Fought the Law: Advocacy for Academic  Librarians
I Fought the Law: Advocacy for Academic Librarians
 
MentoringIowaV4.pptx
MentoringIowaV4.pptxMentoringIowaV4.pptx
MentoringIowaV4.pptx
 
Building Bridges: Forging Productive Professional Relationships
Building Bridges: Forging Productive Professional RelationshipsBuilding Bridges: Forging Productive Professional Relationships
Building Bridges: Forging Productive Professional Relationships
 
Rsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldssonRsd6 andreas wettre & birger sevaldsson
Rsd6 andreas wettre & birger sevaldsson
 

More from Deb Hoadley

Community Building and Engagement: Partnerships at Work
Community Building and Engagement: Partnerships at WorkCommunity Building and Engagement: Partnerships at Work
Community Building and Engagement: Partnerships at WorkDeb Hoadley
 
Taking a Wider View: Looking through the Lens of UX
Taking a Wider View: Looking through the Lens of UXTaking a Wider View: Looking through the Lens of UX
Taking a Wider View: Looking through the Lens of UXDeb Hoadley
 
Community Aspirations - Library Strategic Planning
Community Aspirations - Library Strategic Planning Community Aspirations - Library Strategic Planning
Community Aspirations - Library Strategic Planning Deb Hoadley
 
Geek the Library - Massachusetts Libraries
Geek the Library - Massachusetts LibrariesGeek the Library - Massachusetts Libraries
Geek the Library - Massachusetts LibrariesDeb Hoadley
 
Teen Summit 2012
Teen Summit 2012Teen Summit 2012
Teen Summit 2012Deb Hoadley
 
Service, Smiles and Support
Service, Smiles and SupportService, Smiles and Support
Service, Smiles and SupportDeb Hoadley
 
Strategic Planning: Vision & Action
Strategic Planning: Vision & ActionStrategic Planning: Vision & Action
Strategic Planning: Vision & ActionDeb Hoadley
 
BISAC: A New Way to Organize with the Patron in Mind
BISAC: A New Way to Organize with the Patron in MindBISAC: A New Way to Organize with the Patron in Mind
BISAC: A New Way to Organize with the Patron in MindDeb Hoadley
 
Daring to be deweyless
Daring to be deweylessDaring to be deweyless
Daring to be deweylessDeb Hoadley
 
Dewey or Don't We?
Dewey or Don't We?Dewey or Don't We?
Dewey or Don't We?Deb Hoadley
 
What has dewey done for you lately
What has dewey done for you latelyWhat has dewey done for you lately
What has dewey done for you latelyDeb Hoadley
 

More from Deb Hoadley (11)

Community Building and Engagement: Partnerships at Work
Community Building and Engagement: Partnerships at WorkCommunity Building and Engagement: Partnerships at Work
Community Building and Engagement: Partnerships at Work
 
Taking a Wider View: Looking through the Lens of UX
Taking a Wider View: Looking through the Lens of UXTaking a Wider View: Looking through the Lens of UX
Taking a Wider View: Looking through the Lens of UX
 
Community Aspirations - Library Strategic Planning
Community Aspirations - Library Strategic Planning Community Aspirations - Library Strategic Planning
Community Aspirations - Library Strategic Planning
 
Geek the Library - Massachusetts Libraries
Geek the Library - Massachusetts LibrariesGeek the Library - Massachusetts Libraries
Geek the Library - Massachusetts Libraries
 
Teen Summit 2012
Teen Summit 2012Teen Summit 2012
Teen Summit 2012
 
Service, Smiles and Support
Service, Smiles and SupportService, Smiles and Support
Service, Smiles and Support
 
Strategic Planning: Vision & Action
Strategic Planning: Vision & ActionStrategic Planning: Vision & Action
Strategic Planning: Vision & Action
 
BISAC: A New Way to Organize with the Patron in Mind
BISAC: A New Way to Organize with the Patron in MindBISAC: A New Way to Organize with the Patron in Mind
BISAC: A New Way to Organize with the Patron in Mind
 
Daring to be deweyless
Daring to be deweylessDaring to be deweyless
Daring to be deweyless
 
Dewey or Don't We?
Dewey or Don't We?Dewey or Don't We?
Dewey or Don't We?
 
What has dewey done for you lately
What has dewey done for you latelyWhat has dewey done for you lately
What has dewey done for you lately
 

Recently uploaded

Candace-Stone project& portfolio 1 class
Candace-Stone project& portfolio 1 classCandace-Stone project& portfolio 1 class
Candace-Stone project& portfolio 1 classccstone
 
Data Modeling - Enhanced ER diagrams & Mapping.pdf
Data Modeling - Enhanced ER diagrams & Mapping.pdfData Modeling - Enhanced ER diagrams & Mapping.pdf
Data Modeling - Enhanced ER diagrams & Mapping.pdfChristalin Nelson
 
Andreas Schleicher_ Strengthening Upper Secondary Education in Lithuania
Andreas Schleicher_ Strengthening Upper Secondary  Education in LithuaniaAndreas Schleicher_ Strengthening Upper Secondary  Education in Lithuania
Andreas Schleicher_ Strengthening Upper Secondary Education in LithuaniaEduSkills OECD
 
EVALUATION POWERPOINT - STRANGER THINGS.pptx
EVALUATION POWERPOINT - STRANGER THINGS.pptxEVALUATION POWERPOINT - STRANGER THINGS.pptx
EVALUATION POWERPOINT - STRANGER THINGS.pptxiammrhaywood
 
Mycology Update February 2024 Microbes with Morgan
Mycology Update February 2024 Microbes with MorganMycology Update February 2024 Microbes with Morgan
Mycology Update February 2024 Microbes with MorganMargie Morgan
 
Discussing the new Competence Framework for project managers in the built env...
Discussing the new Competence Framework for project managers in the built env...Discussing the new Competence Framework for project managers in the built env...
Discussing the new Competence Framework for project managers in the built env...Association for Project Management
 
Kartik Nair In Media Res Media Component
Kartik Nair In Media Res Media ComponentKartik Nair In Media Res Media Component
Kartik Nair In Media Res Media ComponentInMediaRes1
 
Understanding Canada's international higher education landscape (2024)
Understanding Canada's international higher education landscape (2024)Understanding Canada's international higher education landscape (2024)
Understanding Canada's international higher education landscape (2024)CaraSkikne1
 
A Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdf
A Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdfA Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdf
A Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdfOH TEIK BIN
 
How To Create Record Rules in the Odoo 17
How To Create Record Rules in the Odoo 17How To Create Record Rules in the Odoo 17
How To Create Record Rules in the Odoo 17Celine George
 
Organic Synthesis and Estimation of Functional Groups
Organic Synthesis and Estimation of Functional GroupsOrganic Synthesis and Estimation of Functional Groups
Organic Synthesis and Estimation of Functional GroupsDr.M.Geethavani
 
Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...
Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...
Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...i3 Health
 
Learner Digital Skills Toolkit DRAFT.docx
Learner Digital Skills Toolkit DRAFT.docxLearner Digital Skills Toolkit DRAFT.docx
Learner Digital Skills Toolkit DRAFT.docxGeorgeMilliken2
 
Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...
Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...
Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...SUMIT TIWARI
 
MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...
MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...
MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...SABC News
 
Digital Footprints to Career Pathways - Building a Strong Professional Online...
Digital Footprints to Career Pathways - Building a Strong Professional Online...Digital Footprints to Career Pathways - Building a Strong Professional Online...
Digital Footprints to Career Pathways - Building a Strong Professional Online...Sue Beckingham
 
Can Brain Science Actually Help Make Your Training & Teaching "Stick"?
Can Brain Science Actually Help Make Your Training & Teaching "Stick"?Can Brain Science Actually Help Make Your Training & Teaching "Stick"?
Can Brain Science Actually Help Make Your Training & Teaching "Stick"?Aggregage
 
The basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxThe basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxdeputymitchell2
 
Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...
Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...
Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...AKSHAYMAGAR17
 
Google Ad Grants Services at TechSoup.pdf
Google Ad Grants Services at TechSoup.pdfGoogle Ad Grants Services at TechSoup.pdf
Google Ad Grants Services at TechSoup.pdfTechSoup
 

Recently uploaded (20)

Candace-Stone project& portfolio 1 class
Candace-Stone project& portfolio 1 classCandace-Stone project& portfolio 1 class
Candace-Stone project& portfolio 1 class
 
Data Modeling - Enhanced ER diagrams & Mapping.pdf
Data Modeling - Enhanced ER diagrams & Mapping.pdfData Modeling - Enhanced ER diagrams & Mapping.pdf
Data Modeling - Enhanced ER diagrams & Mapping.pdf
 
Andreas Schleicher_ Strengthening Upper Secondary Education in Lithuania
Andreas Schleicher_ Strengthening Upper Secondary  Education in LithuaniaAndreas Schleicher_ Strengthening Upper Secondary  Education in Lithuania
Andreas Schleicher_ Strengthening Upper Secondary Education in Lithuania
 
EVALUATION POWERPOINT - STRANGER THINGS.pptx
EVALUATION POWERPOINT - STRANGER THINGS.pptxEVALUATION POWERPOINT - STRANGER THINGS.pptx
EVALUATION POWERPOINT - STRANGER THINGS.pptx
 
Mycology Update February 2024 Microbes with Morgan
Mycology Update February 2024 Microbes with MorganMycology Update February 2024 Microbes with Morgan
Mycology Update February 2024 Microbes with Morgan
 
Discussing the new Competence Framework for project managers in the built env...
Discussing the new Competence Framework for project managers in the built env...Discussing the new Competence Framework for project managers in the built env...
Discussing the new Competence Framework for project managers in the built env...
 
Kartik Nair In Media Res Media Component
Kartik Nair In Media Res Media ComponentKartik Nair In Media Res Media Component
Kartik Nair In Media Res Media Component
 
Understanding Canada's international higher education landscape (2024)
Understanding Canada's international higher education landscape (2024)Understanding Canada's international higher education landscape (2024)
Understanding Canada's international higher education landscape (2024)
 
A Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdf
A Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdfA Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdf
A Free eBook ~ Mental Exercise ...Puzzles to Analyze.pdf
 
How To Create Record Rules in the Odoo 17
How To Create Record Rules in the Odoo 17How To Create Record Rules in the Odoo 17
How To Create Record Rules in the Odoo 17
 
Organic Synthesis and Estimation of Functional Groups
Organic Synthesis and Estimation of Functional GroupsOrganic Synthesis and Estimation of Functional Groups
Organic Synthesis and Estimation of Functional Groups
 
Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...
Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...
Enhancing MRD Testing in Hematologic Malignancies: When Negativity is a Posit...
 
Learner Digital Skills Toolkit DRAFT.docx
Learner Digital Skills Toolkit DRAFT.docxLearner Digital Skills Toolkit DRAFT.docx
Learner Digital Skills Toolkit DRAFT.docx
 
Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...
Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...
Bilingual notes of Pharmacognosy chapter 4Glycosides, Volatile oils,Tannins,R...
 
MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...
MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...
MEC MAJUBA SADDENED BY THE PASSING AWAY OF THREE TEACHERS FOLLOWING A CAR ACC...
 
Digital Footprints to Career Pathways - Building a Strong Professional Online...
Digital Footprints to Career Pathways - Building a Strong Professional Online...Digital Footprints to Career Pathways - Building a Strong Professional Online...
Digital Footprints to Career Pathways - Building a Strong Professional Online...
 
Can Brain Science Actually Help Make Your Training & Teaching "Stick"?
Can Brain Science Actually Help Make Your Training & Teaching "Stick"?Can Brain Science Actually Help Make Your Training & Teaching "Stick"?
Can Brain Science Actually Help Make Your Training & Teaching "Stick"?
 
The basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptxThe basics of sentences session 6pptx.pptx
The basics of sentences session 6pptx.pptx
 
Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...
Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...
Genetics, Heredity, Variation, history, its roles, Scope, Importance, and Bra...
 
Google Ad Grants Services at TechSoup.pdf
Google Ad Grants Services at TechSoup.pdfGoogle Ad Grants Services at TechSoup.pdf
Google Ad Grants Services at TechSoup.pdf
 

Accidental Library Supervisor

  • 1. STRONGER TOGETHER The Accidental Library Supervisor Deb Hoadley, Advisor Massachusetts Library System dhoadley@masslibsystem.org http://guides.masslibsystem.org/supervisor
  • 2. STRONGER TOGETHER Top Ten Management Basics 1. Know thyself 2. Know your staff 3. Managing your staff 4. Personnel Policies 5. Director Relationship or whoever you report to 6. Customer Service 7. Conflict Resolution 8. Change 9. Stress Management 10.Communicate, communicate, communicate! 2013
  • 3. STRONGER TOGETHER Know Thyself • Many types of assessments to get to know yourself better • Looking at values – important to align with your staff and their values 2013
  • 4. STRONGER TOGETHER Know Your Staff • Motivation • Skill levels • Expectations • Know their job description/ know their job HOW? Listen to what they are saying Watch what they are doing Be proactive 2013
  • 5. STRONGER TOGETHER Managing Your Staff Definition: Achieving institutional goals through the people & resources available to you What is “Library Management?” • Ability to collect & analyze information • Urge to share information • Ability to organize knowledge • Tendency to build networks • Belief in the principle of equality of access & treatment Underlying principles and core mission and vision of library must be understood by everyone. 2013
  • 6. STRONGER TOGETHER Personnel Policies • Employee handbook: Know it thoroughly • Employee assistance: Where can staff get help and how do they access it? • Private conversations: When are they appropriate; when should you bring someone in • Union staff: Know the rep and the parameters • Policies are your guiding principles: Use them to your advantage • Know the laws: Age discrimination, ADA, Harassment, OSHA 2013
  • 7. STRONGER TOGETHER Director Relationship • Share information regularly • Know library’s strategic plan • How can you help the Director do their job? Focus on this when you are asking for something and you will be more successful. • Know the governing board – ask to periodically present something to them. “A manager's task is to make the strengths of people effective and their weakness irrelevant--and that applies fully as much to the manager's boss as it applies to the manager's subordinates.” --Peter Drucker 2013
  • 8. STRONGER TOGETHER Customer Service “Value you create for your patrons depends almost entirely on the actions of the library’s staff. The staff are the library’s first patron.” 1. Does your staff understand customer service and how it impacts what they do? (funding, additional staff, additional hours, etc.) 2. Meet regularly to discuss how to hear from customers (are you doing surveys, suggestion box, informal patron feedback, etc.) 3. Need to know what the frontline staff does and recognize and address any problems/situations to increase better customer service. 2013
  • 9. STRONGER TOGETHER Conflict Management Five Conflict Management Styles: 1. Collaborating 2. Competing 3. Avoiding 4. Harmonizing 5. Compromising Sometimes there is a reason to use one style over another, even if it is out of your comfort zone Be aware of how you are negotiating a conflict Two types of Conflict: Task oriented (constructive & functional) or relationship oriented (destructive & reduced morale) 2013
  • 10. STRONGER TOGETHER Ever-changing Landscape Look at positive side of moving forward. Change usually causes the biggest conflicts Have good negotiation skills 2013
  • 11. STRONGER TOGETHER Stress Management Mindful breathing Shift your perspective Laughter & humor Listen to music Take charge of your schedule Healthy eating Exercise/Walking Get up and shake 2013
  • 12. STRONGER TOGETHER Communicate, Communicate, Communicate "A Short Course in Human Relations The 6 most important words: I admit I was wrong. The 5 most important words: You did a great job. The 4 most important words: What do you think? The 3 most important words: Could you please. The 2 most important words: Thank you! The most important word: We. The least important word: I." Attribution: http://www.citehr.com/59079-human-relations-quotes.html#ixzz267W9C2hP 2013
  • 13. STRONGER TOGETHER Questions? Thank You! Contact Information: Management & Supervisor Essentials Guide Link: http://guides.masslibsystem.org/supervisor Deb Hoadley, Advisor, Mass Library System dhoadley@masslibsystem.org 2013