Metric Consultancy Limited, India
76
Followers
Personal Information
Organization / Workplace
London, United Kingdom, NEW HAM United Kingdom
Industry
Advertising / Marketing / PR
Website
www.metricconsultancy.com
About
Market Research and Marketing Consultant with Global experience in 50 countries. Special focus on research issues in Buyer Behavior & Distribution Management.
Certified BQF Business Excellence Assessor for EFQM model, conducted assessments for UK and London Excellence award.
Managed innovative research in the areas of;
CEM, Developing improvement plans using TQM based process improvement tool like QFD and Six Sigma.
Consistency Measurement in Service Quality, Delight Generation,
Kano’s Theory of Two-Dimensional Quality, Latent need identification, Attractive Quality Creation.
Loyalty & Commitment, modeling for loyalty behavior, share of wallet. Outcome measures of loyalty in d...
Tags
customer experience
customer satisfaction
top box score
emotion
emition
customer
delight
drugs
effectiveness
behavior
prescription
promotion
sales
force
score
promoter
net
analysis
driver
key
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