Desis equitable communication

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Desis equitable communication

  1. 1. Equitable communication<br />Enhancing relationship between doctors & patients <br />DMR service design lab <br />Sustainable Design Research Institute, <br />Art & Science Research Centre, TsinghuaUniv. <br />
  2. 2. Context: Medical care is one of the most concerned social problems in China. Poor facilities and bad service architectures, as well as heavy population and relatively scarce medical resource made a great pressure to all patients. <br />
  3. 3. Project: the project was focused on the imbalance of information between doctors and patients in the process of hospitalization, servicedesigners aimed to re-design the information system, try to establish a digital platform to equate information and generate a co-production architectures to make communication building easier.<br />In-patient/staffExperience journey map <br />1registration <br />13 leaving<br />10operation<br />4test schedule<br />7 ward-round<br />9op-reminding<br />2orientation<br />3shopping<br />14 after treatment <br />8 ward-records<br />6test sheet <br />11 entertain <br />5lab test <br />12 fee<br />
  4. 4. Design role: In this project, service designers investigated to get insights and devoted to re-build the information system in the medical organization via applying a series service design tools to facilitate the community building, and co-design for developing the service idea.<br />

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