Brian Kerr Senior Managing Consultant assyst 9 SP2 Overview & Roadmap
Customer Center
Feedback format… As a…  I need…  So that…   & Cost to  Ignore…
Agenda <ul><li>assyst 9 SP2 Overview </li></ul><ul><ul><li>New Features </li></ul></ul><ul><ul><ul><li>assystDiscovery </l...
New Features assyst v9, SP1 & SP2
assystDiscovery <ul><li>Our own Discovery Agent  (assystDiscovery) </li></ul>‘ Home page’
assystDiscovery
assystDiscovery
assystDiscovery
assystDiscovery
assystDiscovery
Service Requests
Service Requests
Service Requests
Tracking Progress in assystNET
Service Focused Dashboards
Surveys
Surveys
Surveys
Surveys
assystChat
assystChat
assystChat
assystChat
assystChat
assystChat
assystChat
assystChat
assyst Wiki -  http://wiki.axiossystems.com/
Enhancements assyst v9, SP1 & SP2
assystNET Journey… Version 6.5 Version 7/7.5 & 8 Version 9
Tailored Experience
Improved Usability
Knowledge Management Enhancements <ul><li>Integration with Kaidara Knowledge Management from Servigistics </li></ul><ul><l...
Knowledge Admin - Categories Image Maps to the End User Portal Ability to influence Sort Order Ability to discontinue as a...
Knowledge Admin - Procedures Rich Formatting Options Available Availability Dates Easy Promotion to End Users & Inclusion ...
Rich Customer Experience
Knowledge Submission Quick Links to Chat Quick Links to FAQs
Knowledge Submission Submit New Knowledge
Submit Feedback Submit Feedback
Submit Feedback
Submit Feedback
Additional Dashboards
assystReset October 2010 Release
What is assystReset? <ul><li>Allows users to reset Windows Password </li></ul><ul><li>Fully Audited </li></ul><ul><li>Inte...
assystReset Administration
Home Page
Accounts
Standard Question Set Up
Multiple Languages Supported
Tailored Messages
User View:  Initial Set Up
Personalized Question Set Up
Creating your personal questions
User Confirmation of Success
User Forgets Password and gets Locked Out
Resetting the Password
1: User is prompted with the Standard Questions
2: User is prompted with their Personalized Questions
Password is Reset, Account is Unlocked
 
Requirements <ul><li>Client; Windows XP SP2 or SP3 </li></ul><ul><ul><li>Vista/Windows 7 support in roadmap </li></ul></ul...
assyst Integration <ul><li>For each of 4 events; </li></ul><ul><li>User successfully changes password </li></ul><ul><li>Us...
Reporting Target: 9+1 Release Note: The following screens are mock-ups and subject to change for final release.
Reporting*
assystWEB Target: 9+1 Release Note: The following screens are mock-ups and subject to change for final release.
New Event Monitor
New Event Monitor (Description Expanded)
New Incident Logging
Roadmap
Looking Ahead… <ul><li>Key Concepts: </li></ul><ul><li>Accessibility Enhancements </li></ul><ul><ul><li>WCAG 2.0 Compliant...
<ul><li>Thank You </li></ul><ul><li>Any questions? </li></ul>
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Assyst 9 Overview Roadmap

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  • Knowledge Procedures Rich Text Editor Embed &amp; Link Images Include Hyperlinks Include Attachments Provide availability dates Easily promote to assystNET Easily include in the Help -- No idea what this means
  • Roll out to Axios during September Beta in September Version 1.0 Release October
  • If the user has not set up their personal questions, this message will come up.
  • Assyst 9 Overview Roadmap

    1. 1. Brian Kerr Senior Managing Consultant assyst 9 SP2 Overview & Roadmap
    2. 2. Customer Center
    3. 3. Feedback format… As a… I need… So that… & Cost to Ignore…
    4. 4. Agenda <ul><li>assyst 9 SP2 Overview </li></ul><ul><ul><li>New Features </li></ul></ul><ul><ul><ul><li>assystDiscovery </li></ul></ul></ul><ul><ul><ul><li>Surveys </li></ul></ul></ul><ul><ul><ul><li>Chat </li></ul></ul></ul><ul><ul><ul><li>assystWiki </li></ul></ul></ul><ul><ul><li>Enhancements </li></ul></ul><ul><ul><ul><li>assystNET (End-User Interface) </li></ul></ul></ul><ul><ul><ul><li>Event Monitors </li></ul></ul></ul><ul><ul><ul><li>Search </li></ul></ul></ul><ul><ul><ul><li>Knowledge Management </li></ul></ul></ul><ul><ul><ul><li>Messages </li></ul></ul></ul><ul><ul><ul><li>Overall Usability (e.g. Lookups as Pop-Ups, Drag & Drops, Reserve Event#) </li></ul></ul></ul><ul><ul><ul><li>Management Forms in the web </li></ul></ul></ul><ul><li>assyst 9 SP3, 9+1, …. </li></ul><ul><ul><li>Future Roadmap </li></ul></ul>
    5. 5. New Features assyst v9, SP1 & SP2
    6. 6. assystDiscovery <ul><li>Our own Discovery Agent  (assystDiscovery) </li></ul>‘ Home page’
    7. 7. assystDiscovery
    8. 8. assystDiscovery
    9. 9. assystDiscovery
    10. 10. assystDiscovery
    11. 11. assystDiscovery
    12. 12. Service Requests
    13. 13. Service Requests
    14. 14. Service Requests
    15. 15. Tracking Progress in assystNET
    16. 16. Service Focused Dashboards
    17. 17. Surveys
    18. 18. Surveys
    19. 19. Surveys
    20. 20. Surveys
    21. 21. assystChat
    22. 22. assystChat
    23. 23. assystChat
    24. 24. assystChat
    25. 25. assystChat
    26. 26. assystChat
    27. 27. assystChat
    28. 28. assystChat
    29. 29. assyst Wiki - http://wiki.axiossystems.com/
    30. 30. Enhancements assyst v9, SP1 & SP2
    31. 31. assystNET Journey… Version 6.5 Version 7/7.5 & 8 Version 9
    32. 32. Tailored Experience
    33. 33. Improved Usability
    34. 34. Knowledge Management Enhancements <ul><li>Integration with Kaidara Knowledge Management from Servigistics </li></ul><ul><li>Integration with Universal Knowledge Management from KPS </li></ul><ul><li>Knowledge Field Size Increased & Rich Text enabled </li></ul><ul><li>Ability to Chat from a Knowledge Procedure </li></ul><ul><li>Ability to provide feedback on Knowledge Procedures </li></ul>
    35. 35. Knowledge Admin - Categories Image Maps to the End User Portal Ability to influence Sort Order Ability to discontinue as a group for easy management
    36. 36. Knowledge Admin - Procedures Rich Formatting Options Available Availability Dates Easy Promotion to End Users & Inclusion in Help
    37. 37. Rich Customer Experience
    38. 38. Knowledge Submission Quick Links to Chat Quick Links to FAQs
    39. 39. Knowledge Submission Submit New Knowledge
    40. 40. Submit Feedback Submit Feedback
    41. 41. Submit Feedback
    42. 42. Submit Feedback
    43. 43. Additional Dashboards
    44. 44. assystReset October 2010 Release
    45. 45. What is assystReset? <ul><li>Allows users to reset Windows Password </li></ul><ul><li>Fully Audited </li></ul><ul><li>Integrated with assyst </li></ul><ul><li>Cuts down #1 call to Service Desks </li></ul>
    46. 46. assystReset Administration
    47. 47. Home Page
    48. 48. Accounts
    49. 49. Standard Question Set Up
    50. 50. Multiple Languages Supported
    51. 51. Tailored Messages
    52. 52. User View: Initial Set Up
    53. 53. Personalized Question Set Up
    54. 54. Creating your personal questions
    55. 55. User Confirmation of Success
    56. 56. User Forgets Password and gets Locked Out
    57. 57. Resetting the Password
    58. 58. 1: User is prompted with the Standard Questions
    59. 59. 2: User is prompted with their Personalized Questions
    60. 60. Password is Reset, Account is Unlocked
    61. 62. Requirements <ul><li>Client; Windows XP SP2 or SP3 </li></ul><ul><ul><li>Vista/Windows 7 support in roadmap </li></ul></ul><ul><li>Server; Windows 2003/2008 </li></ul><ul><li>Assyst; assyst 7.0 upwards </li></ul>
    62. 63. assyst Integration <ul><li>For each of 4 events; </li></ul><ul><li>User successfully changes password </li></ul><ul><li>User failed to change password </li></ul><ul><li>Service Desk successfully changes password </li></ul><ul><li>Service Desk fails to change password </li></ul><ul><li>Can specify; </li></ul><ul><li>Log new Incident? </li></ul><ul><li>Auto-close Incident? </li></ul><ul><li>Which Import Profile to use? </li></ul>
    63. 64. Reporting Target: 9+1 Release Note: The following screens are mock-ups and subject to change for final release.
    64. 65. Reporting*
    65. 66. assystWEB Target: 9+1 Release Note: The following screens are mock-ups and subject to change for final release.
    66. 67. New Event Monitor
    67. 68. New Event Monitor (Description Expanded)
    68. 69. New Incident Logging
    69. 70. Roadmap
    70. 71. Looking Ahead… <ul><li>Key Concepts: </li></ul><ul><li>Accessibility Enhancements </li></ul><ul><ul><li>WCAG 2.0 Compliant </li></ul></ul><ul><ul><li>Improved Interoperability with Adaptive Computer Technology </li></ul></ul><ul><li>Multi-Lingual Features </li></ul><ul><ul><li>Multiple Translation for data (e.g. Actions, Categories, Products, Offerings, Knowledge) </li></ul></ul><ul><li>Reporting Wizard </li></ul><ul><ul><li>In-built GUI for charts/reports </li></ul></ul><ul><li>assystWEB Client: </li></ul><ul><ul><li>Look and Feel </li></ul></ul><ul><ul><li>More Flexible Forms </li></ul></ul><ul><ul><li>Enhanced Web Administration </li></ul></ul><ul><li>Enhanced Software Management </li></ul>Operations & Automation Process Automation assyst 8 <ul><li>Key Features: </li></ul><ul><li>Process Designer & Mgmt </li></ul><ul><li>Resource Manger </li></ul><ul><li>Dashboards </li></ul><ul><li>Asset Lifecycle Management: </li></ul><ul><li>Purchase Order Processing </li></ul><ul><li>Change Management: </li></ul><ul><li>Maintenance Scheduling </li></ul><ul><li>Interface Configuration </li></ul><ul><li>Advanced Search Engine </li></ul><ul><li>Impact Explorer </li></ul>Service Value Transformation Governance & Automation 9 +1 Service Value Optimization Managing Services 9 + 2 <ul><li>Key Concepts: </li></ul><ul><li>Service Value Manager </li></ul><ul><ul><li>Predictive Processing </li></ul></ul><ul><li>Service Portfolio Manager </li></ul><ul><ul><li>Predictive Dashboards </li></ul></ul><ul><ul><li>Financial Metrics </li></ul></ul><ul><li>Resource Modeling </li></ul><ul><ul><li>Benchmark Results </li></ul></ul><ul><li>SMART Mobile Interfaces </li></ul><ul><li>Automated Team Assignments </li></ul><ul><li>Increased assystWEB Personalization </li></ul><ul><li>Enhanced Configuration & Asset Management </li></ul><ul><li>Extended Discovery Interface </li></ul><ul><li>Application Dependency Mapping </li></ul><ul><li>Enhanced Risk Management </li></ul>Attracting the Business Integrating into the Business assyst 9 <ul><li>Key Concepts: </li></ul><ul><li>Self-Service - assystNET </li></ul><ul><ul><li>Business Look-and-Feel </li></ul></ul><ul><ul><li>Service Request </li></ul></ul><ul><ul><li>Enhanced Approvals </li></ul></ul><ul><ul><li>Integrated Surveys </li></ul></ul><ul><ul><li>Chat </li></ul></ul><ul><ul><li>Remote Control </li></ul></ul><ul><li>Service Catalog </li></ul><ul><ul><li>Graphical visualizations </li></ul></ul><ul><ul><li>Request Fulfilment </li></ul></ul><ul><li>Device Discovery & Inventory </li></ul><ul><li>Knowledge Management </li></ul><ul><ul><li>Integrations </li></ul></ul><ul><li>Improved Dashboards </li></ul><ul><ul><li>Business FSC </li></ul></ul>
    71. 72. <ul><li>Thank You </li></ul><ul><li>Any questions? </li></ul>

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