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IoT Accelerator for Salesforce, Jan Malý, Michal Skrbek, Michal Bilíček, Charlie Isaacs

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IoT Accelerator for Salesforce, Jan Malý, Michal Skrbek, Michal Bilíček, Charlie Isaacs

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World of IoT is a maze of proprietary solutions that are usually designed to address a problem in silos – you can have an alarm system application that reads the sensors and notifies the user in case of an issue while another standalone application is focused on the heating system only.

Accenture will demonstrate how standardizing sensor signals onto one unified flow of data through Azure IoT Hub, eventually Google or AWS, and connecting these onto Salesforce Field Service can streamline the work with a customer, including a technician dispatch in case of some defined unexpected situation at client or own site.

This data unification and process standardization is paramount for large corporations that are looking for one global solution for both sensor reading and field service. Come and see how Accenture has addressed these topics that may apply to you as well.

World of IoT is a maze of proprietary solutions that are usually designed to address a problem in silos – you can have an alarm system application that reads the sensors and notifies the user in case of an issue while another standalone application is focused on the heating system only.

Accenture will demonstrate how standardizing sensor signals onto one unified flow of data through Azure IoT Hub, eventually Google or AWS, and connecting these onto Salesforce Field Service can streamline the work with a customer, including a technician dispatch in case of some defined unexpected situation at client or own site.

This data unification and process standardization is paramount for large corporations that are looking for one global solution for both sensor reading and field service. Come and see how Accenture has addressed these topics that may apply to you as well.

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IoT Accelerator for Salesforce, Jan Malý, Michal Skrbek, Michal Bilíček, Charlie Isaacs

  1. 1. Accenture Salesforce IoT Accelerator Using Google, MS Azure and AWS IoT Platforms to tame the maze of sensors & their output data into unified data stream that connects to Salesforce, creating one-stop shop (field) service application for customer & their clients. by Jan Malý, Charlie Isaacs and Tom Van Leeuwen
  2. 2. #CD22 What if devices could help provide a better customer service? We would like to show you that they can – even automatic sometimes. What if Accenture could build and re- use the same components for similar clients and reduce delivery times by 20-30% using >Accelerator for IoT? Agenda Introduction Challenge, Solution, Benefits Where is the innovation? (>Accelerator) Real World Applications Added Value – Accenture, SF and Waylay ## ## ## ## ## ## IoT Solution – Prototype Demo ## Q & A
  3. 3. #CD22 Introduction Charlie Isaacs CTO for IoT at Salesforce Jan Malý Practice Lead for CZ, SK, HU and RO at Accenture Tom Van Leeuwen VP Product Management at Waylay Michal Skrbek Associate Manager, Accenture Erkan Belek Head of Strategic Partnerships at Waylay
  4. 4. #CD22 Challenge of the proprietary IoT systems Sensors Set 1 Heating System Control Application Notifications Sensors Set 2 Alarm System Control Application Notifications Duplicate effort Multiple user setups Different platforms & languages On-Premise solutions Built from scratch Exponential complexity growth by each added system Priority differentiation issue No criteria-based case allocation Siloed applications Different security standards across systems Limited notification routes or disparate sources
  5. 5. #CD22 From complexity and multitude of proprietary applications designed for sensor signal reading and notifications in siloed point topics to a standardized platform that unifies the data streams for all possible scenarios on one user interface across all communication channels and devices. IoT-driven Customer Service Challenge • Diverse world of IoT and its siloed proprietary applications. • Scalability, security and standards compliance is usually an afterthought. • Disparate notifications, usually through limited communication channels and automation options. Solution • Unify the data streams and communication from diferent sensors on key IoT Platforms. • Connect to Salesforce.com and automate the processes. • Adapt to a different client maturity. Benefits • Accenture to be client‘s OneStopShop from device performace to customer service E2E process. • Built on globally recognized standards for security, scalability and compliance. • Faster Time-to-Market for the client and better build time for Accenture.
  6. 6. #CD22 IoT Solution - Prototype DEMO Factory / Building / Devices IoT sensors Unified data streams and rules CRM connector CRM cloud field services / customer service & dispatch Technician Event Data Event Data & Context Action Native connectivity IoT devices send the data to unified rules engine running in cloud. Pre-deployed rules evaluates various telemetric inputs (temperature, pressure, humidity..) and forwards relevant data via native CRM connector. CRM enriches with the customer data and applies specific evaluation rules (e.g. temperature over threshold for over certain period of time) and creates event in cloud field service solution. Case assigned to technician automatically and action is performed.
  7. 7. #CD22 Where is the Accelerator Innovation? Set of integrated re-usable assets and rules deployed among client agnostic environments. Automates all from sensor onboarding to process creation and implementation in field service & communities (using components and process flows) Reuses & Recycles already built product (SF managed package) as accelerator for similar clients within the same industry – better build time = faster time-to-market for customer Creates and maintains Component & Process Template Database searchable by application, industry etc. and available for a faster design, development & testing. Sensors from selected providers Multitenant MAG IoT Cloud engines automated provisioning Preconfigured ruleset for selected sensors Cloud field services rule set (Salesforce and others) REUSE AUTOMATE STANDARDIZE
  8. 8. #CD22 Real World Applications Utilizing the IoT solution BEYOND network monitoring, facility management or smart metering.
  9. 9. #CD22 Added value of the partnership for you! Strategic consultancy & implementation partner in IoT End-to-end field service driven by IoT anywhere #1 SF IoT accelerator & management platform
  10. 10. #CD22 Questions and Answers Section
  11. 11. Thank you! #CD22

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