1. Design in the Wild!
Look at Salesforce Designer in their natural habitat
by Katka Vokrinkova

2. #CD22

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It is the Designer Error!
Paul Fitts & Alphonse Chapanis
“

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Good UX design saves lives.
In the Salesforce world it saves
time and money.
Common knowledge?
“

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Crazy about every new Trailhead badge, latest release notes, and
designing custom Lightning Web Components.
Restless hater of the Comic Sans font.
Passionate explorer of new life experiences.
Bachata dancer. Yogini. Dog lover.
I am Katka,
Salesforce UX Designer

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Potential for impact
● Ecosystem creates ethical, equitable & sustainable
solutions at scale, increasing NPS & CSAT
● Customer KPIs and business outcomes improve
● Design-minded approach mitigates unintended
consequences from terrible experiences that do harm
● Competitive differentiator & advantage
Why this matters
● Salesforce’s tech stack is growing, rapidly!
● We’re hearing that it is hard to use and hard to work with,
and we must care!
● Our customers get the most value out of their Salesforce
investment when the technology is implemented with HCD
Design enables
companies
to make
the right
decisions
on what
to build and
how it should
work

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According to data from Burning Glass Technologies in 2019, Salesforce job posts required at least one
design skill.
State of the US job market

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UX Designer
Creating value for end-users by producing
and improving flows, interactions, and aesthetic
experiences.
They need to:
● Collaborate across disciplines
● Understand felt problems and needs
● Create experiences that help people do their jobs more efficiently
and effectively
Strategy Designer
Creating value for end-users
by directing systems-level solutions toward business
goals and desired outcomes.
They need to:
● Articulate project vision informed by business context
● Orchestrate cross-functional projects around shared understanding of
user needs
● Educate and empower stakeholders to implement/adopt new
processes
Design Technologist
Creating value for end-users
by developing and delivering flexible,
functional solutions that meet technical specs/requirements.
They need to:
● Build feasible solutions from inherited designs
● Deliver tech to serve business objectives
● Compose and structure data so that it serves end-user experiences
● Gain knowledge to stay up-to-date on tools, technology,
and relevant concepts
Design Roles

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What I am ACTUALLY doing
Design
Strategy
User
Research
Training
& Mentoring
UX
Artifacts
Prototyping
& UI Design
Roadmap
Prioritisation
Stakeholder
Management
Value
Design
Leveraging
Adjacent Roles

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Design is not just what it
looks like and how it feels
like. Design is how it works.
Steve Jobs
“

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Start small

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Honing your own design skillset
UX Designer Certification:
● Discovery: 13%
● UX Fundamentals: 16%
● Human-Centered Design: 12%
● Declarative Design: 27%
● Testing: 11%
● Salesforce Lightning Design System (SLDS): 21%
Passing score: 65 %
Strategy Designer Certification:
● Value Design: 32%
● Tools and Artifacts: 23%
● Intangible Deliverables: 26%
● Leveraging Adjacent Roles: 19%
Passing score: 70 %

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Research is not
everything. Throw your
experience and gut
feeling to the mix.
Alphonse Chapanis carried out research in 1965 to determine the best
keypad. The skeuomorphic circle of the dial system was the most
preferred by the 1000s of test subjects I-C. He made the bold decision
to IV-A layout—fast keying—low errors.
“

17. #CD22
RULES:
1. You are answering 3 questions via Google form as fast as you can,
no later than within 30 minutes from now!
2. First 3 people who answer all questions correctly win!
3. Winners will be announced today (27/05) at 5 p.m. on PwC stand
and receive personalized invitation to pick up a cool PwC gadget.
PRIZES:
1st place - 50 euro voucher for Amazon.com
2nd place - 40 euro voucher for Amazon.com
3rd place - 30 euro voucher for Amazon.com
bit.ly/PwCQuiz3
Quiz time

18. Thank you! #CD22