Healthcare Mobility Perception Webinar 2011


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Provider Perceptions Webinar offers insight into the mobile strategies and solutions that are impacting providers\' clinical and workflow processes.

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Healthcare Mobility Perception Webinar 2011

  1. 1. Providers' Perceptions Series: Mobility in Healthcare <br />Wednesday, June 8, 2011<br />Sponsored by:<br />
  2. 2. Moderator<br />Cynthia Porter<br />President <br />Porter Research<br />
  3. 3. Guest Speakers<br />Guy McAllister<br />CIO<br />Tift Regional Medical Center<br />Allison Norfleet<br />Vice President of Business Development <br />Porter Research <br />Lisa Reichard, RN <br />Director of Business Development<br />Billian'sHealthDATA<br />
  4. 4. About the Research<br />Porter Research and Billian’s HealthDATA fielded a primary market research program aimed at understanding providers’ perceptions regarding Mobility in Healthcare<br /><ul><li>Fielded May 2011
  5. 5. Web-based survey designed by Porter Research
  6. 6. Select titles targeted and pulled from Billian HealthDATA’s 150,000+ database of hospital decision makers
  7. 7. Participants represent hospitals and healthcare systems</li></li></ul><li>Respondent Involvement<br /><ul><li>Most respondents (88%) were involved in the evaluation and selection process of Mobile Technology Solutions for Clinical applications
  8. 8. Fifty-six percent play a role in the selection of solutions for Administrative, Revenue Cycle, and Supply Chain applications</li></ul> Q: “Are you involved in the evaluation and/ or selection of mobility solutions<br /> to support any of the following functions of your hospital or health system?”<br />Administrative/<br />Supply Chain/<br />Revenue Cycle<br />Management<br />12%<br />
  9. 9. Connotations of Mobility<br />Q: “What does the term “mobile technology” mean to you?”<br />How Providers Define Mobility – <br />In summary, there are a WIDE VARIETY of perceptions in the marketplace today of what the word “mobility” means<br />A wide spectrum of definitions exists from the very simple surrounding devices to the more complex – actionable receipt and use of data on mobile devices at the point of care.<br />Top mentions included:<br /><ul><li>Wireless, Portable Devices / WiFi
  10. 10. Remote Access to Data – anywhere, anytime
  11. 11. Devices that access Clinical or Hospital Information Systems
  12. 12. Technology at the bedside or point of care, including clinical documentation</li></li></ul><li>Enterprise Mobility Strategy<br /><ul><li>Approximately two-thirds (62%) of respondents indicated their organization has an enterprise mobility strategy in place today – with a quarter (25%) indicating their strategy has been in place for more than 3 years
  13. 13. A quarter of respondents indicated they plan to develop a strategy</li></ul>Q: “How long has your organization's enterprise mobile strategy been in place?”<br />
  14. 14. Issues Impacting Mobile Strategy<br /><ul><li>The most significant issue impacting mobile strategies are “Internal Pressures”, with half (52%) of respondents rating the issue as having a high degree of impact (rated 4 or 5)
  15. 15. More than a third (38%) of respondents rated “Meaningful Use” and the “HITECH Act” as having a high impact</li></ul>Q: “Please use a scale from 1 (No Impact) to 5 (Significant Impact) to indicate what level of impact each of the following issues will have on your mobile technology solution strategy.”<br />
  16. 16. Key Business Drivers Motivating Adoption<br /><ul><li>Mobile technology adoption is driven primarily by the following business drivers within provider organizations by:</li></ul>Q: “What are the key drivers motivating your organization’s adoption of mobile technology?”<br />
  17. 17. Changing Importance of Mobility<br /><ul><li>Most respondents – 80% - indicated that mobile technology has become more important to their organization in the past year</li></ul>Q: “On a scale from 1 (Much Less Important) to 5 (Much More Important), how has the importance of mobile technologies changed for your hospital or health system over the last year?”<br />
  18. 18. Mobile Technology Adoption Barriers – Open Ended<br /><ul><li>Overall, the greatest two perceived adoption barriers for providers were “cost to deploy” and “data security” followed by concerns regarding “implementation,” “support” and “usability” </li></ul>Other mentions:<br /><ul><li>Reliability
  19. 19. Clinician Efficiency
  20. 20. Impact to Patient Safety</li></ul>Q: “What are the organization’s greatest concerns as it relates to mobile technology?”<br />
  21. 21. Mobile Technology Adoption Barriers<br /><ul><li>Almost two-thirds (60%) of providers viewed security concerns – including confidentiality – as their most significant, concerns (rated either 4 or 5)
  22. 22. Funding, Connectivity/ Bandwidth, and Integration with Existing Infrastructure were also rated as very concerning by over half of our providers</li></ul>Q: “Please use a scale from 1 (Not at all Concerning) to 5 (Significant Concern) to indicate how great a concern each of the following is in your implementation of mobile technology solutions.”<br />
  23. 23. Tangible Benefits of Mobile Technology – Open Ended<br /><ul><li>Enhanced Productivity/ Efficiency was most often mentioned as a tangible benefit of mobile technology, followed by Improved Patient Care/ Quality. </li></ul>Q: “What does your organization perceive to be the tangible benefits of deploying mobile technologies?”<br />
  24. 24. Tangible Benefits of Mobile Technology<br /><ul><li>Improvements in “Patient Safety” (57%) and “Patient Care Quality” (55%) were most commonly rated as being “highly beneficial” (4 or 5)</li></ul>Q: “Please use a scale from 1 (Not at all Beneficial) to 5 (Of Significant Benefit) to indicate how beneficial you believe mobile technology will be as it relates to the following.”<br />
  25. 25. Types of Mobile Devices Deployed<br /><ul><li>Ninety-eight percent of all participants selected at least one device type
  26. 26. Computers-on-Wheels were the most common, selected by ninety percent of participants
  27. 27. More modern devices – including smart phones and tablets – were both selected by more than half of the respondents</li></ul>Q: “Is your facility utilizing any of the following types of mobility devices today for work purposes?”<br />
  28. 28. Who’s Using Mobile Solutions?<br />“What user communities are utilizing mobile solutions in their daily workflow?”<br /><ul><li>Nearly all respondents (96%) selected nursing
  29. 29. At 69%, Physicians were also very common, followed by Pharmacy and Supply Chain/ Materials Management – both over 50%</li></li></ul><li>Current State Clinical Mobility Solutions - Deployed<br />
  30. 30. Future Clinical Mobility Purchase Plans<br /><ul><li>Interestingly, HIE Mobility solutions which were currently deployed by only 14% of participants – was the top mention for planned deployment.</li></li></ul><li>Current State - Administrative/Revenue Cycle/Supply Chain Mobility Solutions<br />Mobility Solutions Deployed<br /><ul><li>As you would expect, mobility solutions have been for personal contacts/ calendars/email followed by supply chain management mobility solutions. </li></li></ul><li>Future Administrative/Revenue Cycle/Supply Chain Mobility Purchase Plans<br />
  31. 31. Perceived Market Leaders<br /><ul><li>There are many vendors that are focused on providing offerings in this space. However, there is no predominant player or leader perceived by providers.
  32. 32. Forty-percent (40%) of respondents were unsure
  33. 33. Apple received the most recognition at twenty one percent (21%)</li></ul>Q: “When you consider all of the vendors (hardware, software, carrier, etc.) that you're aware of that provide mobile technology solutions, who do you consider to be the market leaders?”<br />
  34. 34. Market Channel Preference<br /><ul><li>Overall, just over half of all respondents selected a “Vendor Solely Focused on Developing Mobility Solutions”
  35. 35. Forty-two percent of respondents selected “Current Acute/ Ambulatory EHR Vendor or Core HIS Vendor”</li></ul>Q: “What type of organization would you like to obtain mobile technology solutions from?”<br />
  36. 36. Key Technology Vendor Attributes<br /><ul><li>The attributes perceived as “most important” to providers for a mobility vendor relationship are: “track record / proven solution” and “price”
  37. 37. Followed by – “reliability”, “integration/interoperabilty”, and “support”</li></ul>Q: “What are the key attributes you will look for in a vendor when selecting mobile technology solutions?<br />
  38. 38. Decision Makers<br /><ul><li>Over two thirds (71%) of participants selected the CEO as most influential decision maker, closely followed by CIO/CTO at sixty-nine percent (69%)
  39. 39. Supply Chain/ Materials Management Leadership received relatively low consideration, at seventeen percent (17%)</li></ul>Q: “Which of the following roles within your organization have final purchase/ decision-making power regarding mobile technology purchases?”<br />
  40. 40. Key Business Drivers Motivating Adoption<br /><ul><li>Mobile technology adoption is driven primarily by the following business drivers within provider organizations by:</li></ul>Q: “What are the key drivers motivating your organization’s adoption of mobile technology?”<br />
  41. 41. TRMC’s Mobility Environment Today <br /><ul><li> Fixed Wireless Technologies
  42. 42. Bluetooth bar code scanners – meds administration
  43. 43. RFID - temperature monitoring and asset tracking
  44. 44. Supply chain/inventory control system – wireless handheld scanners
  45. 45. Smart pumps - data uploaded to pump library by wireless technology)
  46. 46. Mobile Wireless Technologies
  47. 47. Smartphones (Blackberry, Droid, iPhone)
  48. 48. iPads for managers – (email, ED Tracking Board, Physician Portal)
  49. 49. Mobile carts for bedside registration in ER and OB
  50. 50. Telehealth on mobile carts
  51. 51. Dash monitors for portable telemetry - mobile devices used for patient monitoring
  52. 52. Accucheck devices - mobile devices used to check the patient’s blood sugar when docked transmits results to lab </li></li></ul><li>TRMC’s Mobility Direction for the Future<br /><ul><li>Ultimately, “unified communications” and “collaboration” – first user community target is Nursing
  53. 53. Integration of real-time communication services, such as
  54. 54. Instant messaging (chat)
  55. 55. Presence information
  56. 56. Telephony (including IP telephony)
  57. 57. Video conferencing
  58. 58. Data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards)
  59. 59. Call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). </li></li></ul><li>QUESTIONS?<br />Submit your question to today’s speakers by typing your question into the box on the left side of your screen and then hitting ‘submit.’<br />If you have news or comments on this topic for the editors of Healthcare IT News, please email<br />Sponsored by:<br />
  60. 60. Let’s continue the conversation…<br />Please submit any questions not answered during the Q&A to:<br />Allison Norfleet<br /><br />VP Business Development<br />Porter Research<br />Cynthia Porter<br /><br />President<br />Porter Research<br />Lisa Reichard, RN<br /><br />Director Business Development<br />Billian’s HealthDATA<br />Sponsored by:<br />