2011 04 power of 10 and blue star vn v2

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BlueStar Strategic Planning

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  • SFT recognize that partner countries are going through the strategy planning process. SFT contribution to the planning process for existing BlueStar and its scale up.
  • The highest satisfaction was with medical team communication and the receptionist. The lowest with consistency of price.
  • Message: The three markers of success for social franchising at MSI are all about getting results and showing results.
  • Source: Marie Stopes International (2010) Global Impact Report, 2009. London, UK In 10 SF countries with VN as one of these the total CYP in 2010 was 695,222
  • The are 5 areas to which SF can contribute directly.
  • Source: Shlein, K., Kinlaw, H. and Montagu, D. (2010) Clinical Social Franchising Compendium: An Annual Survey of Programs, 2010. San Francisco: The Global Health Group, Global Health Sciences, University of California, San Francisco.
  • There a many potential synergies between MSI’s current service delivery modes (centers and outreach) and social franchising. BlueStar franchisees can refer clients to MSI centers (MVA), to MSI outreach Choice Camps (Permanent Methods) and to other franchised providers (Other Services) MSI outreach teams can visit BlueStar clinics to offer permanent methods, while the franchisee helps with FP counselling and Long Term Methods
  • 2011 04 power of 10 and blue star vn v2

    1. 1. BlueStar Social Franchising Power of 10 Strategic Planning Social Franchise Team Vietnam - V Resort, April 2011
    2. 2. What I will highlight.... <ul><li>Recap BlueStar VN Findings </li></ul><ul><li>Global Perspective on Social Franchising (SF) </li></ul><ul><li>SF in Power of 10 </li></ul><ul><li>Areas for consideration in Strategic Plan </li></ul><ul><ul><li>Impact </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Financial </li></ul></ul><ul><ul><li>Advocacy </li></ul></ul>
    3. 3. BlueStar VN Findings <ul><li>CYP s -12 % </li></ul><ul><li>Internal QTA scores - decreased </li></ul><ul><li>Client satisfaction - high to variable satisfaction </li></ul><ul><li>Government policy - PPP and Communes </li></ul>One Star, One Standard
    4. 4. MSIVN CYP output by service delivery channel
    5. 5. BlueStar QTA Scores <ul><li>Lower in 2010 compared to 2009 </li></ul>One Star, One Standard
    6. 6. Mystery shopper 2009 – BlueStar (1)
    7. 7. Client Satisfaction Analysis BlueStar - 2010
    8. 8. VN Government Health Policy includes…. <ul><ul><li>Encourage PPP in Health </li></ul></ul><ul><ul><li>Focusing on strengthening capacity for commune health system </li></ul></ul><ul><ul><li>Health Insurance by 2014 </li></ul></ul>One Star, One Standard
    9. 9. Success for BlueStar VN Social Franchising <ul><li>Increased LARC and Safe Abortion Services </li></ul><ul><li>Evidence of improved Quality of Services </li></ul><ul><li>Results that lead to More Donor Grants </li></ul>One Star, One Standard
    10. 10. MSI Global Impact Report 2009 One Star, One Standard
    11. 11. Global Impact Report 2015 (!) Social Franchising <ul><li>SF/ KPI 2011 - 1.5 million CYPs (VN share) </li></ul><ul><li>SF/ KPI 2012 </li></ul><ul><li>SF/ KPI 2013 </li></ul><ul><li>SF/ KPI 2014 </li></ul><ul><li>SF/ KPI 2015 </li></ul>
    12. 12. THE POWER OF 10 GOALS One Star, One Standard CONNECTIONS CAPACITY Organisational Development MISSION CHILDREN BY CHOICE, NOT CHANCE CLIENT Global Health Impact MISSION LEVEL GOALS CHOICE AND CHANNEL MSI Health Impact 10 OPERATIONAL GOALS Double MSI total income from 2010 to 2015, including 20% increase in net earned income 10 MSI developing country programmes contracted by host governments for over £100k a year Demonstrated reduction in restrictions on family planning and safe abortion service delivery in at least 10 countries All country programmes meet minimum standards of OD tool 10 point increase in overall employee engagement (to 90%) 10 per cent increase in surplus achieved by 2015 MSI leads the industry in clinical quality Increase market share of FP and safe abortion by 10 points 10 million more CYPs that count / yr 10 fold increase in medical abortion delivery from 2010 figures 10 point increase in CPR in 20 target countries 10 million fewer unsafe abortions by 2015 (to 9 million)
    13. 13. Opportunities for BlueStar VN <ul><li>Government trends: </li></ul><ul><li>PPP </li></ul><ul><li>HEALTH COMMUNES </li></ul><ul><li>HEALTH INSURANCE </li></ul><ul><li>Donor trends </li></ul><ul><ul><li>Focus on Health Systems – Private sector is an important part of health system </li></ul></ul><ul><ul><li>Maternal health </li></ul></ul><ul><ul><li>Value for money – SF is a cost effective way of delivering SRH services </li></ul></ul><ul><li>Demographic trends </li></ul><ul><ul><li>Youth bulge – Youth already go to the private sector (See MSI client exit interview data) </li></ul></ul><ul><ul><li>Urban population growth – Private providers are positioned to cater to this growth </li></ul></ul><ul><li>Technological trends </li></ul><ul><ul><li>MAOOC – MA can be delivered through SF and ensures FP follow-up </li></ul></ul><ul><ul><li>mHealth technologies – SF is a perfect platform for mHealth technologies </li></ul></ul>
    14. 14. One Star, One Standard
    15. 15. Impact BlueStar VN <ul><li>SF should aim to contribute 25% or more of the country programme CYP. </li></ul><ul><ul><li>Increase the number of franchisees </li></ul></ul><ul><ul><li>Increase the productivity of franchisees by: </li></ul></ul><ul><ul><ul><li>Increasing service mix </li></ul></ul></ul><ul><ul><ul><li>Improving demand generation </li></ul></ul></ul><ul><ul><ul><li>Working with demand side financing </li></ul></ul></ul><ul><li>SF should show improvement in QTA scores year on year. </li></ul>
    16. 16. Technological Strategy <ul><li>When operating at scale, MSI SF will need to use technology for: </li></ul><ul><ul><li>Provider selection with GPS mapping </li></ul></ul><ul><ul><li>Reporting through SMS </li></ul></ul><ul><ul><li>Stocking through SMS </li></ul></ul><ul><ul><li>Provider reminders and updates through SMS </li></ul></ul><ul><ul><li>Client reminders and follow up through SMS </li></ul></ul><ul><ul><li>Client satisfaction through SMS </li></ul></ul><ul><ul><li>Training – standardized videos for theoretical training </li></ul></ul><ul><ul><li>Marketing – messages will needed to be standardized and institutionalized through short PDA video etc. </li></ul></ul>
    17. 17. Financial Strategy <ul><li>BlueStar VN should aim for a minimum of 2-3 sources of funding. </li></ul><ul><li>Output based financing is an option for providers through vouchers </li></ul><ul><li>Apply for Grants with focus on: </li></ul><ul><ul><li>Commodities & equipment </li></ul></ul><ul><ul><li>Research </li></ul></ul><ul><ul><li>Training – Business Strengthening or a particular service </li></ul></ul><ul><ul><li>mHealth – SMS reporting, client tracking, stocking, mobile money transfers </li></ul></ul>
    18. 18. Advocacy Strategy <ul><li>Need for harmonization with government- </li></ul><ul><li>dialogue for support of future programming of SF in national budgets </li></ul><ul><li>Pro-franchising donors </li></ul>
    19. 19. Summary Strategic Priorities for BlueStar VN <ul><li>Scale up quality system for BlueStar to have national impact </li></ul><ul><li>Multi-layer BlueStar Franchise: doctors, midwives, pharmacists..... </li></ul><ul><li>Technologies and research to facilitate evidence based decision making and scale up </li></ul><ul><li>Integration of BlueStar Social Franchising and Demand Side Financing (SFDF) like voucher and insurance </li></ul>One Star, One Standard
    20. 20. Remember: Synergies within MSI CHW CHW CHW CHW CHW CHW CHW CHW Catchment Area MSI Centre Referrals Referrals Referrals Outreach at Govt Clinic Outreach Outreach Referrals

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