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Next GenerationMissouri Career Center,[object Object],The Northeast Missouri Workforce Investment Board:,[object Object],Moving forward with the Next Generation in Workforce Development,[object Object]
Next Generation Missouri Career Center,[object Object]
The Next Generation of Missouri Career Centers,[object Object],A changing economy with changing customer needs means that Missouri Career Centers must change as well.  The Missouri Division of Workforce Development is working with Local Workforce Investment Boards and individual Career Centers throughout the state to create Missouri’s Next Generation Career Centers. ,[object Object]
Strategic Framework Principlesfor Missouri’s Next Generation Career Centers,[object Object],The following Strategic Framework Principles for Missouri’s Next Generation Career Centers have been implemented with the commitment to urgency the economy demands and our customers deserve…,[object Object]
Create a Career Center Service Model that Values both Skills & Jobs,[object Object],NGCC Strategic Framework Principle,[object Object]
Create a Career Center Service Model that Values both Skills & Jobs…,[object Object],All Career Center staff will value both skills & jobs, strive to connect them for customers, and continuously promote the opportunity for customers to have both.,[object Object],Next Generation Career Centers will shift from implementing a rigid “work-first” service paradigm to a “skills-for-work, forever” strategy.  As such, unemployment needs to be redefined as a time to skill up and train for the next opportunity – rather than a time for work search only.,[object Object]
Create a Career Center Service Model that Values both Skills & Jobs…,[object Object],All Career Center customers, including UI claimants, will be provided with the opportunity to know their skills, improve their skills, and get the best job possible with their skills.,[object Object],Every job seeker that enters the Next Generation Career Center’s doors will leave as a better job candidate because of the value-added services received.,[object Object]
Create a Career Center Service Model that Values both Skills & Jobs…,[object Object],Every contact a customer has with the Next Generation Career Center and the workforce system should have meaning and purpose.  Every trip to the Career Center, every phone call, every visit to MissouriCareerSource.com or the Product Box should be of value to the customer.,[object Object],Meaning & Purpose...,[object Object],Every Visit!  Every Time!,[object Object]
Create a Career Center Service Model that Values both Skills & Jobs…,[object Object],The Career Center customer flow will include a first-visit, standardized initial skills assessment, easy access paths to a wide range of skill development services & the opportunity to improve their employment opportunities through skill upgrading, skill validation, and credentialing.,[object Object]
NGCC Customer Flow,[object Object]
Increase the Number of Career Center Customers Accessing Skill Development & Training Services,[object Object],NGCC Strategic Framework Principle,[object Object]
Increase the Number of MOCC Customers Accessing Skill Development & Training Services…,[object Object],NGCC will develop, continuously improve, and actively promote a wide range of skill development opportunities through multiple service delivery methods.,[object Object],All services in this robust product box will be available to all MOCC customers, embedded in an integrated customer flow, and easily accessed by customers with the support of all MOCC staff.,[object Object]
Increase the Number of MOCC Customers Accessing Skill Development & Training Services…,[object Object],The NEMO WIB and the MOCC are expected to invest & dedicate more of their resources to skill improvement services.,[object Object],The Workforce System must invigorate workforce and education partnerships to create career pathways,[object Object]
Increase the Number of MOCC Customers Accessing Skill Development & Training Services…,[object Object],We must strive to create and implement a system where adults move easily between the labor market and further education and training over a lifetime to advance in their careers.,[object Object],We must promote life-long learning! This is paramount to ensure that we don’t just get customers into the jobs becoming available today but that we are preparing them for the careers of tomorrow.,[object Object]
Integrate Services to Better Serve Customers,[object Object],NGCC Strategic Framework Principle,[object Object]
Integrate Services to Better Serve Customers…,[object Object],Missouri’s Next Generation Career Centers will move beyond mere partnership and co-location and transform to true integrated service delivery.,[object Object],The MOCC will no longer be made up of individual program staff but rather cross-trained functional teams.,[object Object],Welcome Team,[object Object],Skill Development Team,[object Object],Employment Team,[object Object]
Integrate Services to Better Serve Customers…,[object Object]
Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste,[object Object],NGCC Strategic Framework Principle,[object Object]
Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste…,[object Object],Reduce unnecessary paperwork and move toward a “paperless” system whenever possible.,[object Object],Policies have been, and will continue to be streamlined where possible.  To date over 90 Statewide policies and issuances have been rescinded to move toward this goal.  More are being evaluated everyday.,[object Object]
Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste…,[object Object],When Monitoring, quality of service will be paramount with “compliance” as a necessary responsibility, but not as an end in and of itself.,[object Object],Local Workforce Investment Boards and Career Centers will be expected to respond to this continuous, state-level streamlining, by streamlining their own policies, procedures, and practices.,[object Object]
Redesign & Re-Purpose Business/Employer Services,[object Object],NGCC Strategic Framework Principle,[object Object]
Redesign & Re-Purpose Business/Employer Services…,[object Object],Business services will move beyond listing jobs and making referrals in order to better align with economic development priorities.,[object Object],Business Representatives must closely align and coordinate with state and local economic development partners to ensure a system that will help Missouri businesses reach their full potential.,[object Object]
Redesign & Re-Purpose Business/Employer Services…,[object Object],The NEMO WIB and the Regional Business Representative with DWD will place a renewed emphasis on developing sector strategies that target high-growth industries including green industry, healthcare, life sciences, emerging technology and advanced manufacturing.,[object Object],We will market skill development and skill verification, as well as other value-added services to community colleges, employers, and job seekers.,[object Object]
Transforming the Culture of our Missouri Career Centers,[object Object],NGCC Strategic Framework Principle,[object Object]
Transforming MOCC Culture,[object Object],Traditional Model,[object Object],New Integrated Model,[object Object],Program Based,[object Object],Case Manager,[object Object],Selective,[object Object],Low Volume,[object Object],Assigned,[object Object],Just “training”,[object Object],Case Files,[object Object],Program Protocol,[object Object],Manage Individuals,[object Object],Service Based,[object Object],Service Teams,[object Object],Universal Access,[object Object],High Volume,[object Object],Served,[object Object],Skills AND Jobs,[object Object],Service Notes,[object Object],Immediately Engaged,[object Object],Manage Pool,[object Object]
Change,[object Object],“Resolve to be a master of change rather than a victim of change.”   -Brian Tracy,[object Object]
Robust Menu of Products and Services,[object Object],The Next Generation of Missouri Career Centers,[object Object]
NGCC Products & Services,[object Object],In this new Career Center culture that values both skills & jobs it is increasingly important that we have a menu of products & services that is diverse enough to meet the needs of our equally diverse customer base.,[object Object],Products may be delivered or accessed on-site at a local Missouri Career Center or virtually through MissouriCareerSource.com,[object Object],The Menu of Services or our “Product Box” will need to continually grow & evolve to meet customer need.,[object Object]
NGCC Products & Services,[object Object],Missouri Product Box,[object Object],&,[object Object],Local Product Box,[object Object],Coming Soon to Missouri Career Source!,[object Object],www.MissouriCareerSource.com,[object Object]
Missouri Career Source,[object Object],Missouri Career Source is a great resource for all of our customer…,[object Object],Job seekers, Businesses, & Partners!,[object Object],From this one location you can post jobs that you have available, search for employment, find a Missouri Career Center near you, access our Product Box, explore career options, access assessment tools, find information on Job Fairs around the state and in your local area, and much, much more!,[object Object],www.MissouriCareerSource.com,[object Object]
Missouri Career Source,[object Object],The 3 columns in the center of the MCS Home Page will allow you to enter our virtual Missouri Career Center as a Job Seeker, an Employer, or as staff and partners depending on your needs.,[object Object],Highlighted across the top of the home page is information from the Dept. of Labor on COBRA Insurance.,[object Object],The Menu in blue on the left side of the screen is your portal to the Missouri Product Box with listings and full descriptions of all the services available through a Next Generation Missouri Career Center.,[object Object],Don’t worry… if you are trying to navigate our online system and find that you would prefer to talk to a workforce professional directly you can always call the number listed across the top in yellow.  (Call 1-888-728-JOBS (5627) for assistance.  This service is also available in Spanish for customers with limited English proficiency.),[object Object]
Customer Feedback,[object Object],The Next Generation of Missouri Career Centers,[object Object]
Customer Feedback,[object Object],Ideally, customer comments and feedback will no longer be something we collect (under protest) and file away somewhere, never to be seen again…,[object Object],We intend for customer comments to be reviewed daily and used by staff and leadership to continually improved the customer flow and quality of services within the Center.,[object Object]
Customer Feedback,[object Object],Recent Customer Comments:,[object Object],[object Object]
What do you want to learn in future visits?  “How to research jobs for the future.”
“I learned how to copy & paste!”
“Its too busy.  I want to do my search from home.”
“I liked leaving with information.  I only did my UI check-in before.”,[object Object]
Best Practices in NGCC…,[object Object],Locally,[object Object],Navigation slips are being used to make sure that no customers “slip through the cracks” during this initial learning period and during times of higher than usual traffic flow.,[object Object],Customer feedback surveys are being shared with staff and reviewed weekly in Center staff meetings.  Leadership within the Center is reviewing them as often as daily in many cases to gain information on things that need immediate attention and also for positive reinforcement on the new process.,[object Object]
Best Practices in NGCC…,[object Object],AroundtheState,[object Object],Stand up kiosk computers are being used for the Welcome Team to great and initially enroll customers.,[object Object],Career Overview is a brief orientation session that is being used to better inform customers of what is available to them at the Missouri Career Center.  Customer feedback is very high in response to this.,[object Object],Career Centers are using Tip Sheets as a way to share job search and other career development information with customers.  They are being developed on an endless list of topics to meet customer need.,[object Object]
Questions?  Comments?,[object Object],The Next Generation of Missouri Career Centers,[object Object]
Staff & Partners are KEY to any type of system change & NGCC is no exception!,[object Object],Questions???,[object Object],Comments?,[object Object],Contact our MOCC Functional Leaders:,[object Object],JoAnn Toerper,[object Object],Functional Leader,[object Object],Missouri Career Center - Warrenton ,[object Object],joann@boonslick.org,[object Object],Sheree Prebe,[object Object],Functional Leader,[object Object],Missouri Career Center – Hannibal, Kirksville, & Moberly,[object Object],gammsp@marktwain.net,[object Object]
Northeast MissouriCareer Center Locations,[object Object],Warrenton,[object Object],111 Steinhagen Road in Warrenton,[object Object],636/456-9467,[object Object],Hannibal,[object Object],203 North 6th Street in Hannibal,[object Object],573/248-2520,[object Object],Moberly,[object Object],1212 West Highway 24 in Moberly,[object Object],660/263-5850,[object Object],Kirksville,[object Object],2105 East Normal in Kirksville,[object Object],660/785-2400,[object Object]
Check us out on YouTube!,[object Object],Missouri Career Center Services,[object Object],http://www.youtube.com/watch?v=7G-1igFLZDg,[object Object]
To find another Missouri Career Center location near you, please visit:,[object Object],https://worksmart.ded.mo.gov,[object Object]
Simply choose Missouri Career Centers from the menu at the left.  This will give a full listing of all 43 Missouri Career Center locations throughout the state.,[object Object]
Then choose the location you are interested in from the expanded list.,[object Object],This will provide you with the page for the Missouri Career Center location that you chose.,[object Object],From this page you will find a clear photo of the location along with address, phone number, and other contact information.  Information on hours of operation and office closings can be found here as well.,[object Object],These pages also provide a link to Google Maps so that you can easily pull up directions to the Missouri Career Center that you are interested in.,[object Object]
Northeast Missouri Workforce Investment Board,[object Object],The Northeast Missouri Workforce Investment Board (NEMO WIB) is a business-led policy and oversight organization responsible for creating a comprehensive, community-wide response to the challenges of building a highly skilled workforce and a competitive regional economy. The organization is comprised of community leaders and stakeholders and is governed both by the private sector as well as local governmental representation.,[object Object],The NEMO WIB covers a 16 county area in Northeast Missouri that includes Schuyler, Scotland, Clark, Adair, Knox, Lewis, Macon, Shelby, Marion, Randolph, Monroe, Ralls, Pike, Lincoln, Warren, and Montgomery Counties.,[object Object]

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The Next Generation In Northeast Missouri Career Centers!

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  • 35. What do you want to learn in future visits? “How to research jobs for the future.”
  • 36. “I learned how to copy & paste!”
  • 37. “Its too busy. I want to do my search from home.”
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Editor's Notes

  1. Why NGCC???What’s the point???Changing economy???Changing customer needs???