Robin Hamman

social media journalism headshift media cybersoc blogging blogs marketing broadcasting bbc social media strategy public relations blog apples amsterdam conference ibc2008 hamman robin pr citizen online community social business customer service crisis communication social media monitoring internet marketing innovation business strategy newswire listening conversations relations public online defamation moderation content discussion law libel web chat history of social media message boards forums social media history facebook social media measurement twitter social media roi social media marketing internet history technology management enterprise 2.0 sopot communications social tools b2c enterprise social media social networking city university sydney sbs2010 australian broadcasting corporation television citizen journalism audiences radio channel 4 abc sky crowd sourcing non-profit charity service social customer corporate responsibility 2.0 web unicom process mobile community user generated