What can live chat support do for your customers?

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Discover how you can grow sales and customer satisfaction using live chat support.
We listed 5 main benefits of live chat for you to see if and how it could help you.
http://www.customericare.com

Published in: Marketing

What can live chat support do for your customers?

  1. 1. BROUGHT TO YOU BY
  2. 2. Credit: Grouch by Greg Westfall- CC - modified
  3. 3. Credit: O5.06.09 (#126) Lazy Days by Justin Litton- CC - modified
  4. 4. 17h 11h 56sec
  5. 5. checking competitors’ websites posting #complaining about your brand on onholdwith.com
  6. 6. 24sec
  7. 7. think about what they will ask you look at your products check their phone
  8. 8. Credit: Usain Bolt on the starting blocks by Nick Web - CC - modified
  9. 9. Credit: Pequena detective by etringita - CC - modified
  10. 10. he looks for his phone he finds a phone n° he finally calls he arrives on your FAQ he’s put on hold visitor has a question he clicks on contact us he finds no answer he finally reaches you
  11. 11. he looks for his phone he finds a phone n° he finally calls he arrives on your FAQ he’s put on hold visitor has a question he clicks on contact us he finds no answer he finally reaches you
  12. 12. visitor has a question he clicks on the live chat window waits 24sec Gets his question answered
  13. 13. phone live chat email social media
  14. 14. Credit: Shopping cart at Weis by Ben Schumin - CC - modified
  15. 15. 56% 25% unexpected costs 24% website is too complicated website crashed 17% concerns about security
  16. 16. Credit: y2. I that edit girl by B Rosen – CC modified
  17. 17. when they spend a long time checking out if the page crashes if the visitor left checkout But is still on your site
  18. 18. never shopped online of online shoppers are afraid their data will get into the wrong hands of online shoppers only trust well known brands
  19. 19. Is your business for real? Credit: blaine by Jeff Nelson– CC - modified Can I shop safely? Credit: Suspicious by Ricardo Liberato– CC - modified
  20. 20. Credit: Eierbecher pink by ingrid eulenfan– CC - modified
  21. 21. Full adress Map Also think to include the phone number to your customer service
  22. 22. photo of your agent name
  23. 23. MSN chat
  24. 24. Outlook chat
  25. 25. Customer acquisition Customer retention
  26. 26. Credit: Skeptical Mike with glasses by Geoffrey Dudgeon– CC - modified
  27. 27. It’s a great way to take care of returning customers
  28. 28. Infos you’ll get about your customers My name is Michael I am a returning customer Here’s my chat history I come from the US I’m browsing the contact me page and more
  29. 29. using proactive chat invitations
  30. 30. Spends more than 2 minutes on a product page Send a tailored chat invite discussing specific product
  31. 31. Credit: photo by Justin Norman– CC - modified
  32. 32. Look at Apple, they did something right and it wasn’t only marketing! (Go to an Apple Store and you will see) Credit: Robert scoble, the first iPad man at Apple Store Palo Alto by Jun Seita– CC - modified
  33. 33. www.customericare.com Follow us on twitter @customericare Subscribe to our Newsletter

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