The untapped potential of ecommerce video chat

7,012 views

Published on

More and more companies are using video chat to boost online sales or provide better customer support. But what really is the untapped potential of ecommerce video chat?

Published in: Sales, Technology, Business
0 Comments
18 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
7,012
On SlideShare
0
From Embeds
0
Number of Embeds
175
Actions
Shares
0
Downloads
71
Comments
0
Likes
18
Embeds 0
No embeds

No notes for slide

The untapped potential of ecommerce video chat

  1. THE UNTAPPED POTENTIAL OF ECOMMERCE VIDEO CHAT
  2. EVERYWHERE NOWADAYS, VIDEO CHAT IS Photo credit: nesson-marshall - CC
  3. COMMUNICATION CHANNEL IT’S THE FASTEst GROWING 600 Million video calls 2010 30 000 Million video calls 2015
  4. OF SKYPE CALLS ARE MADE 2 BILLION MINUTES Photo credit: Jon Ovington - CC
  5. OF SKYPE CALLS ARE MADE 2 BILLION MINUTES EVERYDAY Photo credit: Jon Ovington - CC
  6. AND IT’S NOT ONLY FOR FAMILY & FRIENDS ANYMORE
  7. AND IT’S NOT ONLY FOR FAMILY & FRIENDS ANYMORE conduct a job interviews through video chat 60% OF HR MANAGERS
  8. AND IT’S NOT ONLY FOR FAMILY & FRIENDS ANYMORE conduct a job interviews through video chat 60% OF HR MANAGERS use the plateform for business purposes 37% OF SKYPE USERS
  9. AND IT’S NOT ONLY FOR FAMILY & FRIENDS ANYMORE video chat with their patients 7% OF US DOCTORS conduct a job interviews through video chat 60% OF HR MANAGERS use the plateform for business purposes 37% OF SKYPE USERS
  10. YOUR CUSTOMERS ARE ASKING FOR IT 36%OF CUSTOMERS would like to use real-time video chat with customer support
  11. THE TOP 3 QUALITIES FOR AND GUESS WHAT THEY SAY ARE A CUSTOMER SERVICE AGENT
  12. THE TOP 3 QUALITIES FOR AND GUESS WHAT THEY SAY ARE A CUSTOMER SERVICE AGENT SPOILER ALERT: LEARNING A SCRIPT BY HEART WON’T DO
  13. 1 CAN SOLVE PROBLEM QUICKLY
  14. 1 CAN SOLVE PROBLEM QUICKLY 2 GOOD PERSONAL INTERACTION
  15. 1 CAN SOLVE PROBLEM QUICKLY 2 GOOD PERSONAL INTERACTION 3 EXPERT IN ITS FIELD
  16. WHAT MAKES VIDEO CHAT THE PERFECT SOLUTION? FOR CUSTOMER SERVICE
  17. VIDEO CHAT HAS SOMETHING TEXT AND PHONE DON’T
  18. VIDEO CHAT HAS SOMETHING TEXT AND PHONE DON’T BODY LANGUAGE
  19. AND WE MOSTLY COMMUNICATE IN A NON-VERBAL WAY
  20. AND WE MOSTLY COMMUNICATE IN A NON-VERBAL WAY through words 8%
  21. AND WE MOSTLY COMMUNICATE IN A NON-VERBAL WAY through words 8% through the tone of our voice 38%
  22. AND WE MOSTLY COMMUNICATE IN A NON-VERBAL WAY through words 8% through the tone of our voice 38% through our face expressions 55%
  23. LOOK AT THIS WOMAN Photo credit: Ronn Ashore - CC
  24. LOOK AT THIS WOMAN ARE YOU SMILING? Photo credit: Ronn Ashore - CC
  25. LOOK AT THIS WOMAN ARE YOU SMILING? WHEN BEING SMILED AT 50% OF PEOPLE SMILE BACK & NONE FROWN Photo credit: Ronn Ashore - CC
  26. AS MOTHER TERESA ONCE SAID «I will never understand all the good that a simple smile can accomplish» Photo credit: Marquette University - CC click here to tweet that quote
  27. HOW CAN A SMILE HELP YOUR BUSINESS?
  28. HOW CAN A SMILE HELP YOUR BUSINESS? BY MAKING YOUR CUSTOMERS FEEL GOOD
  29. HERE’S THE EFFECT OF A SIMPLE SMILE Photo credit: Mateus André - CC
  30. HERE’S THE EFFECT OF A SIMPLE SMILE Smiling makes you feel better than eating chocolate, having sex or winning $16 000 Photo credit: Mateus André - CC
  31. HERE’S THE EFFECT OF A SIMPLE SMILE Smiling makes you feel better than eating chocolate, having sex or winning $16 000 People who smile more in their lifetime live a longer and happier life Photo credit: Mateus André - CC
  32. HERE’S THE EFFECT OF A SIMPLE SMILE Smiling makes you feel better than eating chocolate, having sex or winning $16 000 People who smile more in their lifetime live a longer and happier life Smiling makes you more likable but also makes you look more competent and attractive Photo credit: Mateus André - CC
  33. HERE’S THE EFFECT OF A SIMPLE SMILE Smiling makes you feel better than eating chocolate, having sex or winning $16 000 People who smile more in their lifetime live a longer and happier life Smiling makes you more likable but also makes you look more competent and attractive Smiling makes you healthier. It lowers blood pressure and reduces stress hormones levels Photo credit: Mateus André - CC
  34. HERE’S THE EFFECT OF A SIMPLE SMILE Smiling makes you feel better than eating chocolate, having sex or winning $16 000 People who smile more in their lifetime live a longer and happier life Smiling makes you more likable but also makes you look more competent and attractive Smiling makes you healthier. It lowers blood pressure and reduces stress hormones levels Botox blocks out muscles used for genuine smiles therefore cancelling the benefits of smiling Photo credit: Mateus André - CC
  35. IF YOUR CUSTOMERS COULD SEE CONSULTANTS SMILE
  36. IF YOUR CUSTOMERS COULD SEE CONSULTANTS SMILE THAT’S HOW YOUR BRAND WOULD MAKE THEM FEEL!
  37. AND THAT’S NOT IT! VIDEO ALSO INCREASES CONVERSIONS
  38. AND THAT’S NOT IT! VIDEO ALSO INCREASES CONVERSIONS Customer who saw your product on video are 85% MORE LIKELY TO BUY
  39. AND THAT’S NOT IT! VIDEO ALSO INCREASES CONVERSIONS Customer who saw your product on video are 85% MORE LIKELY TO BUY 95% REMEMBER VIDEO After 3 days, only 10% of people remember text but
  40. AND THAT’S NOT IT! VIDEO ALSO INCREASES CONVERSIONS Customer who saw your product on video are 85% MORE LIKELY TO BUY 95% REMEMBER VIDEO After 3 days, only 10% of people remember text but UPSCALE CUSTOMERS Video chat attract more ($75,000 household earnings / year)
  41. MAJOR COMPANIES ARE ALREADY VIDEO CHATTING
  42. Added video chat support to their new Kindle tablets and already have thousands customer support staff dedicated to video chat AMAZON Photo credit: jblyberg - CC
  43. Will soon launch video chat support for Adwords customers in an effort to take customer service to the next level GOOGLE Photo credit: chuckbiscuito - CC
  44. Was the first bank to offer video chat, reducting costs associated with meetings by 50% mBANK Photo credit: chuckbiscuito - CC
  45. NOW IT’S YOUR TURN! BUILD YOUR OWN VIDEO CHAT SUCCESS STORY WITH CUSTOMERICARE ASK FOR FREE TRIAL
  46. http://customericare.com Follow us on Twitter: @customericare SUBSCRIBE TO OUR NEWSLETTER

×