If you’ve been in business long enough, you know that there is no way around negative customer feedback. Some people will love your product, some will hate it, some will just not give a damn.
Getting negative feedback is important and will help you improve. If you know who to listen to and who to ignore!
To make things a bit easier, we split negative feedback into 5 distinct group. You can read the full article on our blog here: http://customericare.com/negative-customer-feedback-haters-or-helpers