10 guidelines to help you win over your online customers using live chat.
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- Tip 1: Know when to use video
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- Tip 2: Don't forget about body language
- Tip 3: Make sure customer service agents look professional on video
- Tip 4: Give the customer your full attention
- Tip 5: Use proactive invites at the right moment
- Tip 6: Offer video but don't impose it
- Tip 7: Don't act like a robot
- Tip 8: Display chat "opening hours"
- Tip 9: Take your time
- Tip 10: Go the extra mile