Personal Information
Organization / Workplace
Berlin Area, Germany Germany
Occupation
Service Design / Social innovation
Industry
Design
About
I help businesses create great experiences by understanding and reshaping customer interactions.
Manager by trade, qualitative/quantitative researcher along the way and designer at heart, I spent the past 10 years exploring human behavior, motivations and decisions. Today, I use the tools of service design and business strategy to ground decisions on a solid understanding of market and customers, and to transform services into an asset that we, humans, our customers, are just happy to use every day.
• 3+ yrs experience in building up and managing unique initiatives backed by top-tier business school education.
• 3+ yrs experience in quantitative and qualitative research, from econ
Tags
human-centered
kpi
strategy
innovation
service design
design thinking
business case
hcd
designer
roi
See more
Presentations
(1)Personal Information
Organization / Workplace
Berlin Area, Germany Germany
Occupation
Service Design / Social innovation
Industry
Design
About
I help businesses create great experiences by understanding and reshaping customer interactions.
Manager by trade, qualitative/quantitative researcher along the way and designer at heart, I spent the past 10 years exploring human behavior, motivations and decisions. Today, I use the tools of service design and business strategy to ground decisions on a solid understanding of market and customers, and to transform services into an asset that we, humans, our customers, are just happy to use every day.
• 3+ yrs experience in building up and managing unique initiatives backed by top-tier business school education.
• 3+ yrs experience in quantitative and qualitative research, from econ
Tags
human-centered
kpi
strategy
innovation
service design
design thinking
business case
hcd
designer
roi
See more