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More than business, more than English
Csilla Jaray-Benn
Business English Services, Grenoble
Université Grenoble Alpes
32nd IATEFL BESIG Annual Conference 2019
October 11 - October 13, Berlin
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Outline
1. Evolution of learning frameworks

2. Skills for the future at work

3. Empathy & language

4. Empathy & business

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Flexibility & Adaptability
photo @commons.wikimedia.org
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photo: Csilla Jaray-Benn
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4.01.0
LEARNING
photo @unsplashphoto @unsplash
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top-down
one-way process
teacher/trainer dependent
teacher as primary source of information
delivering information
passive learners
outside motivation
tests and scores
Learning 1.0
photo: Csilla Jaray-Benn
course books
handouts
articles
audio
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Is your training 1.0?
course books
handouts
articles
audio
https://padlet.com/csilla_benn/91thnkqbsdzh
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Web 2.0
Technology!
E-learning
Mobile learning
Personalisation
Customised solutions
Blogs
Podcasts
Wikis
Social bookmarking
Learning 2.0
photo @unsplash
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Is your training 2.0?
Blogs
Podcasts
Wikis
Social bookmarking
https://padlet.com/csilla_benn/91thnkqbsdzh
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“As many as 70 percent of new
jobs created in the United States
from 1998 to 2004 were
“interaction intensive”
occupations such as insurance,
banking, and health care, which
rely on interactions between
people and involve judgment,
insight, and collaboration.”
CISCO, Equipping Every Learner for the 21st
Century, White paper, 2009
skills focused
tailored
connect & interact

across cultures
lifelong learning
Learning 3.0
photo @unsplash
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Learning 3.0
cross-cultural aspects
learner created content
social networking
communities of practice
on the job training
photo @unsplash
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Is your training 3.0?
cross-cultural aspects
learner created
content
social networking
communities of
practice
on the job training
https://padlet.com/csilla_benn/91thnkqbsdzh
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Learner created video
using QFT® technique
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“critical thinking, innovation and creativity will be among
the most in-demand skills over the next five years and, by
2022, everyone will need an extra 101 days of learning to
keep up with the changing skills landscape”
[Sept 23, 2019]
Future of Jobs Report @ https://www.weforum.org/projects/learning-4-0
Learning 4.0 initiative
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New type of learner:

gig, displaced, freelance

New tools:

technology enabled and
enhanced tools

New forms of education:
“hybrid approaches”
Learning 4.0
photo: Csilla Jaray-Benn
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New learning models:
PERSONALISED
INCLUSIVE
FLEXIBLE
Learning 4.0
photo: Csilla Jaray-Benn
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Is your training 4.0?
https://padlet.com/csilla_benn/91thnkqbsdzh
How do you make your
training
PERSONALISED
INCLUSIVE
FLEXIBLE
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10 Vital Skills for Work
1. Creativity

2. Emotional Intelligence (EQ)

3. Analytical (critical) thinking

4. Active learning with growth mindset

5. Judgement and decision making

6. Interpersonal communication skills

7. Leadership skills

8. Diversity and cultural intelligence

9. Technology skills

10. Embracing change
– Forbes, 29 April 2019
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Skills “4.0”?
photo: Csilla Jaray-Benn
What skills do you find
important at today’s
workplace?
20%
10%
25% 10%
5%
25%
5%
Qualification
Communication/Rapport
Honesty
Curiosity/Openness
Empathy
Adaptabilty
English
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Empathy
photo @unsplash
Greek empathicus: understanding others by entering their world.

1903: Theodor Lipps – Einfühlung (“feeling into”)

1909: Edward Titchener – Empathy

1983: Howard Gardner – Multiple Intelligences

1995: Daniel Goleman – Emotional Intelligence

1996: Giacomo Rizzolatti - Mirror neurons (“empathy neurons”)

2009: Jeremy Rifkin – Empathic society
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Empathy
photo @unsplash
“…the art of stepping imaginatively
into the shoes of another person,
understanding their feelings and
perspectives, and using that
understanding to guide your actions.”
– Baron-Cohen 2011
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Empathy Framework
Observe
Imagine
Understand
Take action
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Empathy & Language
“Language is one of
the primary means of
empathising”
– Brown 1973
photo @unsplash
photo @unsplash
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Empathy & business
photo: Csilla Jaray-Benn
Observe: active listening
Imagine other
perspectives & options
Understand other
viewpoints, needs
Take action: make a deal :)
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Developing empathy
photo: Csilla Jaray-Benn
• Modelling it

• Active listening activities

• Observation activities (video without voice)

• Observing emotions

• Observing and modelling body gestures

• Guided imagery, visualisation

• Narratives

• Role-plays, simulations

• Action plan simulations

• Inter-cultural content
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1.0
2.0
3.0
4.0
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References and Credits
Baron-Cohen, S., (2011). Zero Degrees of Empathy: A new theory of human cruelty. London: Penguin Books.
Brown, H. D.,(1973). ‘Affective Variables in Second Language Acquisition’, Language Learning Vol. 23. No. 2.
Retrieved from https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1467-1770.1973.tb00658.x

CISCO White paper. (2009). Equipping Every Learner for the 21st Century. Century - the Centre for Strategic
Education. Cisco Systems Inc. and McKinsey & Company

Jaray-Benn, C. (2019). Empathy as a Source of Motivation in Language Learning and Language Teaching.
Humanizing Language Teaching. Feb 2019 Year 21 Issue 1.

Marr, B. (2019). The 10 Vital Skills You Will Need for the Future of Work. Forbes. Retrieved from https://
www.forbes.com/sites/bernardmarr/2019/04/29/the-10-vital-skills-you-will-need-for-the-future-of-work/
#6acdfcee3f5b

World Economic Forum. (2019). Future of Jobs Report. Retrieved from: https://www.weforum.org/projects/
learning-4-0

Photo credits

Learning: Photo by JESHOOTS.COM on Unsplash

Google glass: Photo by Laurens Derks on Unsplash

E-learning: Photo by Wes Hicks on Unsplash

Networking: Photo by Hello I'm Nik on Unsplash

Eyeglasses: Photo by Josh Calabrese on Unsplash

Trabant: By Norbert Aepli, Switzerland, CC BY 2.5, https://commons.wikimedia.org/w/index.php?
curid=810854

Baby: Photo by Juan Encalada on Unsplash

Communication: Photo by Anna Vander Stel on Unsplash

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Your feedback is
precious
https://padlet.com/csilla_benn/91thnkqbsdzh
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Thank you!
Member of the Creativity Group:
www.thecreativitygroup.weebly.com
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IATEFL BESIG Conference paper

  • 1. More than business, more than English Csilla Jaray-Benn Business English Services, Grenoble Université Grenoble Alpes 32nd IATEFL BESIG Annual Conference 2019 October 11 - October 13, Berlin BU SIN ESS EN G LISH SERVIC ES
  • 2. Outline 1. Evolution of learning frameworks 2. Skills for the future at work 3. Empathy & language 4. Empathy & business BU SIN ESS EN G LISH SERVIC ES
  • 3. Flexibility & Adaptability photo @commons.wikimedia.org BU SIN ESS EN G LISH SERVIC ES
  • 6. top-down one-way process teacher/trainer dependent teacher as primary source of information delivering information passive learners outside motivation tests and scores Learning 1.0 photo: Csilla Jaray-Benn course books handouts articles audio BU SIN ESS EN G LISH SERVIC ES
  • 7. Is your training 1.0? course books handouts articles audio https://padlet.com/csilla_benn/91thnkqbsdzh BU SIN ESS EN G LISH SERVIC ES
  • 8. Web 2.0 Technology! E-learning Mobile learning Personalisation Customised solutions Blogs Podcasts Wikis Social bookmarking Learning 2.0 photo @unsplash BU SIN ESS EN G LISH SERVIC ES
  • 9. Is your training 2.0? Blogs Podcasts Wikis Social bookmarking https://padlet.com/csilla_benn/91thnkqbsdzh BU SIN ESS EN G LISH SERVIC ES
  • 10. “As many as 70 percent of new jobs created in the United States from 1998 to 2004 were “interaction intensive” occupations such as insurance, banking, and health care, which rely on interactions between people and involve judgment, insight, and collaboration.” CISCO, Equipping Every Learner for the 21st Century, White paper, 2009 skills focused tailored connect & interact across cultures lifelong learning Learning 3.0 photo @unsplash BU SIN ESS EN G LISH SERVIC ES
  • 11. Learning 3.0 cross-cultural aspects learner created content social networking communities of practice on the job training photo @unsplash BU SIN ESS EN G LISH SERVIC ES
  • 12. Is your training 3.0? cross-cultural aspects learner created content social networking communities of practice on the job training https://padlet.com/csilla_benn/91thnkqbsdzh BU SIN ESS EN G LISH SERVIC ES
  • 13. Learner created video using QFT® technique BU SIN ESS EN G LISH SERVIC ES
  • 14. “critical thinking, innovation and creativity will be among the most in-demand skills over the next five years and, by 2022, everyone will need an extra 101 days of learning to keep up with the changing skills landscape” [Sept 23, 2019] Future of Jobs Report @ https://www.weforum.org/projects/learning-4-0 Learning 4.0 initiative BU SIN ESS EN G LISH SERVIC ES
  • 15. New type of learner: gig, displaced, freelance New tools: technology enabled and enhanced tools New forms of education: “hybrid approaches” Learning 4.0 photo: Csilla Jaray-Benn BU SIN ESS EN G LISH SERVIC ES
  • 16. New learning models: PERSONALISED INCLUSIVE FLEXIBLE Learning 4.0 photo: Csilla Jaray-Benn BU SIN ESS EN G LISH SERVIC ES
  • 17. Is your training 4.0? https://padlet.com/csilla_benn/91thnkqbsdzh How do you make your training PERSONALISED INCLUSIVE FLEXIBLE BU SIN ESS EN G LISH SERVIC ES
  • 18. 10 Vital Skills for Work 1. Creativity 2. Emotional Intelligence (EQ) 3. Analytical (critical) thinking 4. Active learning with growth mindset 5. Judgement and decision making 6. Interpersonal communication skills 7. Leadership skills 8. Diversity and cultural intelligence 9. Technology skills 10. Embracing change – Forbes, 29 April 2019 BU SIN ESS EN G LISH SERVIC ES
  • 19. Skills “4.0”? photo: Csilla Jaray-Benn What skills do you find important at today’s workplace? 20% 10% 25% 10% 5% 25% 5% Qualification Communication/Rapport Honesty Curiosity/Openness Empathy Adaptabilty English BU SIN ESS EN G LISH SERVIC ES
  • 20. Empathy photo @unsplash Greek empathicus: understanding others by entering their world. 1903: Theodor Lipps – Einfühlung (“feeling into”) 1909: Edward Titchener – Empathy 1983: Howard Gardner – Multiple Intelligences 1995: Daniel Goleman – Emotional Intelligence 1996: Giacomo Rizzolatti - Mirror neurons (“empathy neurons”) 2009: Jeremy Rifkin – Empathic society BU SIN ESS EN G LISH SERVIC ES
  • 21. Empathy photo @unsplash “…the art of stepping imaginatively into the shoes of another person, understanding their feelings and perspectives, and using that understanding to guide your actions.” – Baron-Cohen 2011 BU SIN ESS EN G LISH SERVIC ES
  • 23. Empathy & Language “Language is one of the primary means of empathising” – Brown 1973 photo @unsplash photo @unsplash BU SIN ESS EN G LISH SERVIC ES
  • 24. Empathy & business photo: Csilla Jaray-Benn Observe: active listening Imagine other perspectives & options Understand other viewpoints, needs Take action: make a deal :) BU SIN ESS EN G LISH SERVIC ES
  • 25. Developing empathy photo: Csilla Jaray-Benn • Modelling it • Active listening activities • Observation activities (video without voice) • Observing emotions • Observing and modelling body gestures • Guided imagery, visualisation • Narratives • Role-plays, simulations • Action plan simulations • Inter-cultural content BU SIN ESS EN G LISH SERVIC ES
  • 27. References and Credits Baron-Cohen, S., (2011). Zero Degrees of Empathy: A new theory of human cruelty. London: Penguin Books. Brown, H. D.,(1973). ‘Affective Variables in Second Language Acquisition’, Language Learning Vol. 23. No. 2. Retrieved from https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1467-1770.1973.tb00658.x CISCO White paper. (2009). Equipping Every Learner for the 21st Century. Century - the Centre for Strategic Education. Cisco Systems Inc. and McKinsey & Company Jaray-Benn, C. (2019). Empathy as a Source of Motivation in Language Learning and Language Teaching. Humanizing Language Teaching. Feb 2019 Year 21 Issue 1. Marr, B. (2019). The 10 Vital Skills You Will Need for the Future of Work. Forbes. Retrieved from https:// www.forbes.com/sites/bernardmarr/2019/04/29/the-10-vital-skills-you-will-need-for-the-future-of-work/ #6acdfcee3f5b World Economic Forum. (2019). Future of Jobs Report. Retrieved from: https://www.weforum.org/projects/ learning-4-0 Photo credits Learning: Photo by JESHOOTS.COM on Unsplash Google glass: Photo by Laurens Derks on Unsplash E-learning: Photo by Wes Hicks on Unsplash Networking: Photo by Hello I'm Nik on Unsplash Eyeglasses: Photo by Josh Calabrese on Unsplash Trabant: By Norbert Aepli, Switzerland, CC BY 2.5, https://commons.wikimedia.org/w/index.php? curid=810854 Baby: Photo by Juan Encalada on Unsplash Communication: Photo by Anna Vander Stel on Unsplash BU SIN ESS EN G LISH SERVIC ES
  • 29. Thank you! Member of the Creativity Group: www.thecreativitygroup.weebly.com BU SIN ESS EN G LISH SERVIC ES