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Crystal Ann Frazer
•3181 NE 23rd Street • Gresham, OR 97030• (715) 313-0958 • frazerca22@gmail.com•
OBJECTIVE
To obtain a position in Health Care Administration where I can improve the quality of care provided to residents
and their overall environment along with employee satisfaction levels.
EDUCATION
Bachelor of Business Administration in Health Care Administration Expected Graduation: May 2015
University of Wisconsin – Eau Claire Eau Claire, WI
Leadership Studies Certificate Current GPA: 3.65
 Dean’s List – Fall and Spring Semester:2013, 2014, and Fall 2015
 National Society of Leadership and Success member
ADDITIONAL STUDIES
Globalization and India Immersion January 2014
CNA Certification August 2006
ADMINISTRATOR IN TRAINING
Good Samaritan Society – Fairlawn Village Gresham, OR
Health Care Administration Intern June 2014-Present
 Research best practices and lead team committees for facility growth and success
 Maintain close contact with department heads to ensure quality services and team cohesiveness
 Develop good relationships in the community through networking groups such as the Gresham Chamber of
Commerce and West Columbia Gorge Rotary
 Assist employees in maintaining the highest level of success as evidenced by employee engagement
 Utilize knowledge of State Regulations to maintain facility compliance
Internship Leadership Projects
Employee Orientation
 Improve employee engagement and satisfaction to reduce turnover rates by reorganizing orientation
 Engage new hires by utilizing the GSS Way Process to share the culture of love and compassion
Risk Management
 Improve resident safety by minimizing fall risks through incident investigations and trend analysis
 Incorporate an interdisciplinary team to utilize proactive techniques to improve resident safety
Volunteer Services
 Create community awareness of residents needs to increase community connections
 Educate the public on the services provided by the Organization of the Good Samaritan Society as a non-
profit faith based provider, committed to resident peace of mind
WORK HISTORY
Eagleton Residence Eagleton,WI
Certified Nursing Assistant – Medication Aid August 2009-May 2014
 Assisted residents in obtaining short-term and long-term goals
 Kept accurate records of behaviors and conditions
 Maintained consistent contact with primary physicians to ensure services
 Assisted each resident in maintaining the highest level of independence
 Accurately dispensed and charted medications as prescribed
 Created a safe atmosphere to attain the best environment and patient quality of life
Chippewa Manor Chippewa Falls,WI
Certified Nursing Assistant December 2006-August 2009
 Assisted residents with daily cares including bathing, eating, dressing, and exercising
 Assisted nurses in wound care and bandaging
 Maintained a friendly and welcoming atmosphere for residents living in the facility
 Performed care tasks per resident diagnosis including colostomy bags, feeding tubes, and oxygen machines
 Assisted with long term care patients as well as short term rehabilitation patients
REFERENCES
Lorraine Westendorf
Health Care Administrator
Good Samaritan Society – Fairlawn Village
3457 N.E. Division Street
Gresham, OR 97030
(503) 667-1932
lwestend@good-sam.com
Debbie Ashley
Health Care Administrator
Eagleton Residence
14135 150th
Avenue
Bloomer, WI 54724
(715) 288-6311
dashley@eagletonresidence.com
Tracey Finn
Director of Nursing Services
Good Samaritan Society – Fairlawn Village
3457 N.E. Division Street
Gresham, OR 97030
(503) 667-1932
tfinn@good-sam.com
Doug Olson
Director for Center for Health Administration and
Aging Services Excellence (CHAASE)
Marketing and Management Professor
University of Wisconsin – Eau Claire
Eau Claire, WI
(715) 836-5067
olsondou@uwec.edu

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Professional Resume pc edited

  • 1. Crystal Ann Frazer •3181 NE 23rd Street • Gresham, OR 97030• (715) 313-0958 • frazerca22@gmail.com• OBJECTIVE To obtain a position in Health Care Administration where I can improve the quality of care provided to residents and their overall environment along with employee satisfaction levels. EDUCATION Bachelor of Business Administration in Health Care Administration Expected Graduation: May 2015 University of Wisconsin – Eau Claire Eau Claire, WI Leadership Studies Certificate Current GPA: 3.65  Dean’s List – Fall and Spring Semester:2013, 2014, and Fall 2015  National Society of Leadership and Success member ADDITIONAL STUDIES Globalization and India Immersion January 2014 CNA Certification August 2006 ADMINISTRATOR IN TRAINING Good Samaritan Society – Fairlawn Village Gresham, OR Health Care Administration Intern June 2014-Present  Research best practices and lead team committees for facility growth and success  Maintain close contact with department heads to ensure quality services and team cohesiveness  Develop good relationships in the community through networking groups such as the Gresham Chamber of Commerce and West Columbia Gorge Rotary  Assist employees in maintaining the highest level of success as evidenced by employee engagement  Utilize knowledge of State Regulations to maintain facility compliance Internship Leadership Projects Employee Orientation  Improve employee engagement and satisfaction to reduce turnover rates by reorganizing orientation  Engage new hires by utilizing the GSS Way Process to share the culture of love and compassion Risk Management  Improve resident safety by minimizing fall risks through incident investigations and trend analysis  Incorporate an interdisciplinary team to utilize proactive techniques to improve resident safety Volunteer Services  Create community awareness of residents needs to increase community connections  Educate the public on the services provided by the Organization of the Good Samaritan Society as a non- profit faith based provider, committed to resident peace of mind
  • 2. WORK HISTORY Eagleton Residence Eagleton,WI Certified Nursing Assistant – Medication Aid August 2009-May 2014  Assisted residents in obtaining short-term and long-term goals  Kept accurate records of behaviors and conditions  Maintained consistent contact with primary physicians to ensure services  Assisted each resident in maintaining the highest level of independence  Accurately dispensed and charted medications as prescribed  Created a safe atmosphere to attain the best environment and patient quality of life Chippewa Manor Chippewa Falls,WI Certified Nursing Assistant December 2006-August 2009  Assisted residents with daily cares including bathing, eating, dressing, and exercising  Assisted nurses in wound care and bandaging  Maintained a friendly and welcoming atmosphere for residents living in the facility  Performed care tasks per resident diagnosis including colostomy bags, feeding tubes, and oxygen machines  Assisted with long term care patients as well as short term rehabilitation patients REFERENCES Lorraine Westendorf Health Care Administrator Good Samaritan Society – Fairlawn Village 3457 N.E. Division Street Gresham, OR 97030 (503) 667-1932 lwestend@good-sam.com Debbie Ashley Health Care Administrator Eagleton Residence 14135 150th Avenue Bloomer, WI 54724 (715) 288-6311 dashley@eagletonresidence.com Tracey Finn Director of Nursing Services Good Samaritan Society – Fairlawn Village 3457 N.E. Division Street Gresham, OR 97030 (503) 667-1932 tfinn@good-sam.com Doug Olson Director for Center for Health Administration and Aging Services Excellence (CHAASE) Marketing and Management Professor University of Wisconsin – Eau Claire Eau Claire, WI (715) 836-5067 olsondou@uwec.edu