It's not a matter of if change is coming to a community, but when. Whether it's a platform switch, new management, a pivoting business structure or more, changes happen and Community Managers need to know what to do before, during, and after these Big Changes. Using examples from changes at companies like Ning, Causes, Wetpaint, and more Crystal will guide you through how to make a community plan for Big Changes that keeps your community intact and retains your members.
Presentation for San Francisco Online Community Meetup, March 26, 2014
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