The Importance of Municipal Risk Management to Cruise Ship Industry Betty Clarke, FCIP , CRM Risk Manager/Business Continu...
The Risk Management Process <ul><li>Protect City Assets, Council, Employees, Volunteers, Residents and Visitors from losse...
Why Manage Risk <ul><li>To set the best course of action by identifying, assessing, understanding, acting on and communica...
Why Manage Risk Cont'd <ul><li>Goal is not to eliminate risk but to identify the risks you are willing to take with the pr...
Risk Identification <ul><li>Conduct Environmental Scan </li></ul><ul><li>Define Problems or Opportunities and Associated R...
Develop Options & Strategies <ul><li>Eliminate certain activities </li></ul><ul><li>Transfer risk to insurance or a third ...
Resource Allocation <ul><li>Clear mandate of responsibilities </li></ul><ul><li>Sufficient staff/volunteers to handle resp...
Owner's & Operators Liability <ul><li>Includes liability to visitors </li></ul><ul><li>Operators owe duty of reasonable re...
Assistance <ul><li>Provide travelers with accurate itinerary and contact information and briefing if feasible </li></ul><u...
If Incident Should Occur <ul><li>Write down all the particulars and use it to spur positive change for future </li></ul><u...
In Closing <ul><li>Instruction # 1 for life in the new millennium from the Dalai Lama: </li></ul><ul><li>&quot;Take into a...
Questions?
 
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Session 5 - Protection & Safety Regulations Betty clarke

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Session 5 - Protection & Safety Regulations Betty clarke

  1. 1. The Importance of Municipal Risk Management to Cruise Ship Industry Betty Clarke, FCIP , CRM Risk Manager/Business Continuity Coordinator
  2. 2. The Risk Management Process <ul><li>Protect City Assets, Council, Employees, Volunteers, Residents and Visitors from losses </li></ul><ul><li>Staff and Volunteers contribute to achieving this goal </li></ul><ul><li>Identify Potential Exposures To Loss, Examine Alternatives, Decide which alternatives to use </li></ul>
  3. 3. Why Manage Risk <ul><li>To set the best course of action by identifying, assessing, understanding, acting on and communicating any risk issues </li></ul><ul><li>Control by working with appropriate parties to select any necessary and effective cost efficient measures </li></ul>
  4. 4. Why Manage Risk Cont'd <ul><li>Goal is not to eliminate risk but to identify the risks you are willing to take with the proper resources identified to manage those risks </li></ul>
  5. 5. Risk Identification <ul><li>Conduct Environmental Scan </li></ul><ul><li>Define Problems or Opportunities and Associated Risk Areas </li></ul><ul><li>Identify Resources </li></ul><ul><li>Set Desired Results </li></ul>
  6. 6. Develop Options & Strategies <ul><li>Eliminate certain activities </li></ul><ul><li>Transfer risk to insurance or a third party </li></ul><ul><li>Engineering controls no admittance certain areas </li></ul><ul><li>Administrative Controls such as developing safety procedures and give specific training as may be needed </li></ul><ul><li>Personal Protective Equipment if needed </li></ul>
  7. 7. Resource Allocation <ul><li>Clear mandate of responsibilities </li></ul><ul><li>Sufficient staff/volunteers to handle responsibilities </li></ul><ul><li>Knowledgeable and professional staff </li></ul><ul><li>Continually educate, train & expose staff </li></ul><ul><li>Empower staff/volunteers </li></ul>
  8. 8. Owner's & Operators Liability <ul><li>Includes liability to visitors </li></ul><ul><li>Operators owe duty of reasonable responsible care to safely organize and run programs, tours, maintain vehicles and or facilities, provide proper equipment and organize crowds </li></ul><ul><li>Visitors are not expected to accept risk of the negligence of the operator especially if mishap was reasonably foreseeable </li></ul>
  9. 9. Assistance <ul><li>Provide travelers with accurate itinerary and contact information and briefing if feasible </li></ul><ul><li>Count people prior to and after the tour or bus ride etc.. Sign in and out if feasible </li></ul><ul><li>Know what to do if someone is missing after the tour or not back on the bus etc.. </li></ul><ul><li>Know what to do if there is an accident or a delay </li></ul>
  10. 10. If Incident Should Occur <ul><li>Write down all the particulars and use it to spur positive change for future </li></ul><ul><li>Implement corrective future action </li></ul><ul><li>Take names and numbers of all victims, witnesses and anyone else around </li></ul><ul><li>Report all incidents regardless how small </li></ul><ul><li>Communication training-do not admit fault! Liability can be complicated </li></ul>
  11. 11. In Closing <ul><li>Instruction # 1 for life in the new millennium from the Dalai Lama: </li></ul><ul><li>&quot;Take into account that great love and great achievements involve great risk&quot; </li></ul>
  12. 12. Questions?

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