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Digital as the Key to Embrace Unlimited Global Opportunities

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While the payment process plays a crucial role in connecting the merchant with its customer, today’s digital connectivity enables consumers to access goods sold at the other side of the world in just a few clicks. If technological developments facilitate exposure to new markets, merchants in quest of global outreach require robust and adapted payment infrastructures to increase sales conversion in the international marketplace. Through this session, our expert will discuss on a conceptual level what opportunities and challenges the digital payments ecosystem brings to merchants, PSPs, technology providers and other players. Our speaker will invite the audience to join the conversation and focus on three key aspects to consider in order to unleash the potential of digital trade by:

- Discussing the impact of local markets regulations and reinforcing the practicalities and limitations of geo-localization for international compliance best practices.
- Boosting customer experiences via smart payments strategies to increase acceptance globally while maintaining relevance locally.
- Sharing perspectives and how to leverage technology in order to turn the payment function from a costly cluster into an integrated unit generating added value.

Published in: Economy & Finance
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Digital as the Key to Embrace Unlimited Global Opportunities

  1. 1. DIGITAL The key to limitless global opportunities Charles Cassar Head of Legal
  2. 2. DIGITAL …influences our industry
  3. 3. DIGITAL …holds the key
  4. 4. to unlimited global opportunities
  5. 5. The prize continues to grow
  6. 6. Net revenue - $2.4 billion, a 14% increase An increase in processed transactions of 14%, to 12.6 billion A 13% increase in gross dollar volume, on a local currency basis, to $1.1 trillion MasterCard – 1Q FY16 (comparison with same period 2015, source MasterCard Inc)
  7. 7. Visa Inc – 3Q FY16 (comparison with same period 2015, source Visa Inc) Net revenue - $3.6 billion, a 6% increase An increase in processed transactions of 10%, to 19.8 billion A 10% increase in gross dollar volume, on a gross dollar basis, to $1.3 trillion
  8. 8. Fintech startups hit 4,000 globally in 2015 Source: The Paypers Total estimated venture capital investment rising from about USD 2.4 billion in 2011 to more than USD 19 billion in 2015
  9. 9. Payment Institutions Processors AcquirersBanks IssuersCard Scheme Consumers Merchants The Digital Payments Ecosystem Driving our industry forward, potentially…
  10. 10. Digital Co-opetition China UnionPay (CUP) and Visa Inc. signed a Memorandum of Understanding (MOU) … with both parties agreeing to collaborate on payments security, innovation and financial inclusion. “Visa is delighted to be working together on innovation as digital payments transform commerce, resulting in safer, faster and more convenient ways for consumers to pay…. The global payments industry will benefit from these efforts.” Charlie Scharf, CEO of Visa Inc.
  11. 11. Digital Perspectives Geographic Customer Experience Technology Ecommerce influenced consumer and merchant Greater expectations whilst pressure to reduce costs In-house, outsourced or combination
  12. 12. Digital Perspectives Opportunities New markets Accelerated growth M&A Challenges Compliance / Regulatory KYC / fraud prevention Finance / taxation Geographic Ecommerce influenced consumer and merchant
  13. 13. Digital Perspectives Geographic Ecommerce influenced consumer and merchant Opportunities Consistency across channels Engage, support 24/7 Dynamically optimized customer journey Challenges Immediacy expectation Social media Eliminating friction Customer Experience Greater expectations whilst pressure to reduce costs
  14. 14. Digital Perspectives Opportunities Internet of things (IoT) Mobile commerce Electronic ID verification and biometrics Challenges Legacy architecture Disparate systems Control, visibility and confidence in development Customer Experience Greater expectations whilst pressure to reduce costs Technology In-house, outsourced or combination
  15. 15. To summarise Digital fueling industry growth Geographic Customer Experience Technology Driving industry forward Creating opportunities and challenges
  16. 16. DIGITAL is the key to unlimited global opportunities
  17. 17. DIGITAL The key to limitless global opportunities Charles Cassar Head of Legal charles.cassar@credorax.com

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