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Microsoft Cloud Services - Introducing the Value of BPOS


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Microsoft Cloud Services - Introducing the Value of BPOS

  1. 1. THE POWER OF PERSPECTIVE Microsoft Cloud Services: Introducing the Value of the Business Productivity Online Suite Microsoft Business Solution Series Presented By: Sai Shankar and Trent Sutton Twitter: @Credera Blog: Copyright © 2010 Credera. All Rights Reserved.
  2. 2. Current IT ChallengesGlobal Issues Need secure and reliable communication and collaboration solutions for a dispersed or global organization Desire more predictable IT costs Want the features of the latest platform, but we don’t have the time or resources available to implement them Need intuitive systems that are easy-to-use by both standard users and IT support Limited, in-demand resources need to be allocated to strategic projects without sacrificing support requirements Systems and applications must adhere to regulatory compliance To maintain business continuity, disaster recovery & contingency planning is a necessity Flexibility to change infrastructure as business requirements evolveSave Money, Increase Productivity, Grow the Business -2-
  3. 3. Transformational Era -3-
  4. 4. The Industry Debate  Security and Privacy  Customizability  Visibility and Control  Data Accessibility  Global Reach  Ease of Provisioning  Business Agility  Deployability and Manageability -4-
  5. 5. Software + ServicesSoftware  Best of both worlds  User in control  Deployment choices for IT Services  Extending tools and platform to cloud computing  Experience across multiple devices  Best-in-class service level agreements (SLAs) and IT governance -5-
  6. 6. What is BPOS?A set of messaging and collaboration solutions hosted by Microsoft – Subscription-based service for organizations of any sizeIncluded services: Optional service: – Exchange Online (Email) – Additional Exchange Hosted Services – SharePoint Online (Collaboration)  Archiving – Office Live Meeting (Web Meetings)  Filtering – Office Communications Online (Interactive Communications) – Microsoft Forefront (Security) -6-
  7. 7. Microsoft’s Footprint & Strengths Focus on highly secure, private, and reliable computing experiences based on sound business practices – Geo-redundant data centers – N+1 architecture – 9 layers of data security – Access via Secure Socket Layer (SSL) – ITIL/MOF operational practices – 24x7x365 support – Backed by 99.9% uptime SLA Microsoft Online has more than 500,000 paid seats Deep experience in serving global enterprise customers across a broad software portfolio Broad and deep, best-in-class, collaboration capabilities -7-
  8. 8. Existing Customers More than 500,000 paid seats Business Productivity Online Suite Reference Customers -8-
  9. 9. BPOS Benefits Summary Anywhere access (without VPN) Streamlined Rich Client, Web, Mobile Team collaboration and conferencingCommunication Real-time communication Easy to use Administration Center Ease of Use Simplified Always on the latest technology Lower rollout and run rate cost Management Active Directory® synchronization Email Coexistence Secure access (via HTTPS)Business-Class Virus/Spam Filtering Security and 99.9% Service Availability Reliability Financially backed Service Level Agreements Cyber-trust and SAS70 compliance -9-
  10. 10. General Deficiencies in BPOS Single Signon? No Password Synchronization - 10 -
  11. 11. Integrated CapabilitiesStreamlined Communications Communicate and collaborate seamlessly across applications and devices E-Mail Web ConferencingInstant Messaging Document Sharing Presence Calendaring Workflow Mobility Offline Access Archiving - 11 -
  12. 12. Flexible Deployment – Hybrid EnvironmentsSimplified Management Branch Office Giving IT the flexibility to choose online deployment by geography, workload, or roles HQ - 12 -
  13. 13. Offering ComparisonStandard vs. Dedicated Overview Standard Dedicated  Multiple customers, one architecture  Single customer per architecture  Customer needs rapid deployment  5,000 seats minimum  5 seats minimum  Optimize for 20,000+  Cost efficiency a key focus  Customer needs most server features - 13 -
  14. 14. Offering ComparisonStandard vs. Dedicated vs. On-Premises Details On-Premises BPOS Servers BPOS Dedicated • Most management required • Most integration possibilities withManagement • Simple to manage LOBs, custom apps, third-party apps Standard • 99.9% SLA • Web services and custom code • Access to all Exchange Server fine- grained policy and configuration • Simplest to manage integration with LOBs, custom apps, • All features of SharePoint • 99.9% SLA third-party apps • Requires server HW management • Web services only integration with • More access to Exchange Server fine- LOBs, custom apps, third-party apps grained policy and configuration but • Least access to Microsoft Exchange must be administered through support Server fine-grained policy and • More features of SharePoint configuration • More features of OCS • Limited features of SharePoint • No server HW management • Basic IM and presence from Office Communications Server (OCS) • No server hardware (HW) management Configuration and Flexibility - 14 -
  15. 15. Exchange Online Business Messaging Capabilities Security and Availability • E-mail, shared calendar, and contacts • Built-in antivirus and anti-spam via • 25 GB mailbox storage per user Forefront Online Security for Exchange • Anywhere access • Multi-layer data protection • Mobility with Microsoft ActiveSync® • HTTPS Connectivity devices • Optional compliance archiving Flexible Deployment Simplified Management • Online and on-premises coexistence • Intuitive Web-based Administration • Active Directory synchronization Center • Data migration • Use your own domain • Supports both standard and Deskless • Single sign-in access to services workers • Always up-to-date software - 15 -
  16. 16. Exchange OnlineWhat I need to know: Deficiencies and Version Differences No Public Folders in Standard No Unified Messaging or Voicemail No Custom OWA Themes or colors No custom code or DLL’s - 16 -
  17. 17. Exchange Hosted Services Microsoft Exchange Hosted Services (EHS) offers online tools to: – Protect organization from spam and malware – Satisfy retention requirements for e-discovery and industry compliance – Encrypt data to preserve confidentiality and meet regulatory requirements (HIPAA, GLBA, etc.) Exchange Hosted Archive – Unlimited storage – Up to 10 year retention period – Customizable legal holds – Customizable retention policies Exchange Hosted Encryption – Policy based encryption – Managed key server Forefront Online Protection – Anti spam, virus, and phishing – Enforce corporate email use policies – Included with Exchange Online - 17 -
  18. 18. SharePoint Online SharePoint Capabilities Security and Availability • Collaboration • Access Control and antivirus • Intranet portals • Multi-layer data protection • Enterprise content management • Data backup • Search • 24x7 support • Business process forms • 99.9% Service Level Agreement Flexible Deployment Simplified Management • Online and on-premises coexistence • Unified Administration Center • Data migration • Single sign-in access to services • User segmentation • Always up-to-date software • Supports both standard and deskless • Recycle Bin workers - 18 -
  19. 19. SharePoint Offering DetailsStandard vs. Dedicated On-Premise Capabilities Standard Dedicated Extranet collaboration Business data catalog Business process forms & workflows Excel services Enterprise data search Site search My sites Enterprise/Web content * People and personalization Blogs, wikis, intranet sites * Templates & web parts Document collaboration * Deskless users have read-only access, and can create & edit lists and contacts, as well as participate in discussions & surveys - 19 -
  20. 20. SharePoint OnlineWhat I need to know: Deficiencies and Version Differences Standard version does not include – Business Data Catalog – Excel Services – My Site – Personalization – Custom Code No anonymous access No mail enabled lists No PerformancePoint Services Limited workflow (no signature, feedback, or approval workflows) Very limited customization capability - 20 -
  21. 21. Office Live Meeting Online Web Conferencing Hosting Collaborative Meetings • Engage audiences in online meetings • Share and record meeting • Streamline communications presentations, discussion, and notes • Up to 250 attendees • Highlight key aspects of presentation • Small collaborative meetings to large • Interactive tools including whiteboard events and annotation tools Rich Media and Video Reliable and Secure Conferencing • Connect remote participants and teams • Trustworthy reliable service • Dynamic audio and video • Enhanced security • Group breakout • Integration with Active Directory • Distribute handouts - 21 -
  22. 22. Office Communications Online Business-Class Messaging Security and Availability • Instant messaging and presence • Instant messaging encryption • Group IM • Instant message filtering • Address Book search • Multi-layer data protection • Distribution list expansion • File transfer • 1:1 audio and video Integrated User Experience Simplified Management • Office integration – Presence and IM • Intuitive Web-based Administration • Exchange integration – Calendar Center • SharePoint integration • Single sign-in access to services • Single Online Services Sign-On • Always up-to-date software - 22 -
  23. 23. Office Communications OnlineWhat I need to know: Deficiencies and Version Differences The following features are only available in the dedicated edition – Federation (only communicator) – Content archival – 1 on 1 Audio/Video outside of network – Antivirus The following features are not available until the next release – Group chat – Unified messaging and enterprise voice with Exchange Online integration - 23 -
  24. 24. Content Management BPOS Demonstration To watch demonstration, please: 1. Pause slideshare presentation 2. Click on 3. When demonstration ends, return to continue slideshare presentation - 24 -
  25. 25. Factors when Considering BPOS Constraint Description • Though Microsoft provides a directory synchronization tool passwords are not synchronized to the BPOS server Active Directory • Users have to manually change passwords in multiple places Synchronization • There are some third party tools that claim to do password synchronization with BPOS • Most support calls are due to password reset issues • There is no true Single Sign-on available in the current release. • In the standard version, no custom code can be written for BPOS SharePoint • The dedicated version has the possibility to support custom code, but it needs to go through a Customization detailed review process with Microsoft Capabilities • Microsoft will need specifications sent to them and they will run code analysis on the solution to ensure compatibility with their environmentSharePoint Anonymous • Anonymous access is not supported at this time Access and Forms • Forms authentication is not supported at this time Authentication SharePoint Browser • InfoPath forms are not supported in the Standard version of BPOS based Forms and • Out-of-the-box SharePoint workflows for approval, document retention etc. are unavailable in Workflows the standard version • People Search is unavailable in the Standard version of BPOS SharePoint Search • Cross site collection search is unavailable in the standard version of BPOS - 25 -
  26. 26. LicensingRetail USL PricingBPOS Standard Microsoft Exchange Online $5.00 Business Productivity Online Suite Includes: Microsoft Office SharePoint Online $5.25 Exchange Online Standard Office SharePoint Online Standard Office Communications Online Microsoft Office Communications Office Live Meeting Standard (IM and Presence) $2.00 Starting from $10 per user per month.* Microsoft Office Live Meeting *Includes a 12-month subscription. Minimum of 5 seats required. $4.50Exchange Hosted Services (optional) Exchange Hosted Archive Forefront Online Protection Exchange Hosted Encryption $4.50 $1.75 $1.88BPOS Dedicated requires additional service subscription licenses, including first 5,000 seatsPricing above does not include volume discounts and Step-Up discount - 26 -
  27. 27. What Next?Microsoft Offers (not all organizations qualify) – Complete a Cloud Assessment – Complete a Cloud POC – Free 30 day trialResources – Future Cloud Services Webinars (Azure – 8/31/10, CRM Online – Fall 2010) – Blog: – Microsoft: UsJennifer HowellMain: 972.692.0010Direct: 972.759.1836Email: jhowell@credera.comFor additional information about Credera, visit - 27 -
  28. 28. Content Management Appendix - 28 -
  29. 29. Credera Services Overview - 29 -
  30. 30. Microsoft Solutions Practice OverviewSolution Offerings Enterprise Portal Design and Implementation Business Process Integration and SOA Custom .NET Development (Web, Windows, Mobile) Microsoft Dynamics Customer Relationship Management eCommerce Cloud Solution Strategy, Design, and Implementation (BPOS, Azure, CRM)Accomplishments and Experience Microsoft Gold Certified Partner (managed partner status) Customer satisfaction survey results place Credera in the top quartile of all Gold Partners Member of Microsoft’s SharePoint Development Advisory Council (DAC) in Redmond, WA Hold the SharePoint competency (IW) with Microsoft and has been implementing since 2001 Microsoft Certified provider of SharePoint Deployment Planning Services Certified Implementer of Microsoft’s Business Productivity Online Suite Credera recently won the Microsofts Customer Experience Award for the South Central Region - 30 -
  31. 31. Questions & Next StepsContact Credera … Email: Phone: 972.759.1836 Follow us on Twitter: @Credera Content Management Blog: - 31 -
  32. 32. About CrederaOur Company Our People – Full-service business and technology consulting – Credera’s professionals posses a unique firm combination of deep technical expertise with extensive business backgrounds – Provides business and technology solutions that offer measurable value to our clients – Backgrounds include business, technology, and management consulting with some of the most – Delivers value by leveraging our people’s well-known and respected consulting firms in the accumulated industry and management world experience with their deep technical expertise – Have served many influential corporations in a – Established in 1999 variety of industries over the past 20 years – Offices in Dallas, Austin, Denver Sample ClientsOur Services – Management Consulting – Technology Solutions – Business Intelligence - 32 -
  33. 33. Content Management BPOS Demonstration To watch demonstration, please: 1. Pause slideshare presentation 2. Click on 3. When demonstration ends, return to continue slideshare presentation - 33 -