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Knowledge Management


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Knowledge Management

  1. 1. Knowledge Management CREATE BRAND MARKET Copyright 2013-2014 Presentation by: Sachin Bansal Learning/knowledge integration
  2. 2. The market talks about every technology from database to expert system to be a KM Technology, because it is fashionable to associate oneself with KM today . Some technologies associated with KM are: Internet,Intranet;Data warehousing; data mining, AI,Expert systems;KBMS; Information retrieval,;electronic publishing technology; push technologies;simulation;doc management; collaboration; groupware; DBMS ,Web mapping tools;help desk technology Knowledge Management Technology Copyright 2013-2014 Presentation by: Sachin Bansal Knowledge Management Technology Information retrie
  3. 3. Technologically it translates into database or an information repository with advanced search capabilities The Key technological elements driving KM forward according to Delphi Research are: 1. The broad acceptance of intranets and extranets as the network backbone for automated business process 2. The growing sophistication of object technologies and their deployment in software applications 3. The arrival of practical standards for data integration and metadata management in the I-net environment ,specifically XML standard 4. The merging of knowledge management priorities into the Competition among the major software platform developers specifically IBM/Lotus and Microsoft Knowledge Base Management System Knowledge Base Management System Database Copyright 2013-2014 Presentation by: Sachin Bansal
  4. 4. Profile of Corporation’s ability and it’s arsenal to address five imperatives are mentioned below(solutions are listed in bracket) 1. Customer focused processes(aligning processes to E-business) 2. Highest Quality at lowest prices(Enterprise-wide integration) 3. IT playing a transformational role( a whole array of tools) 4. Best in class performance measures ( knowledge capture ) 5. Right people for right roles ( learning/knowledge integration ) an opportunity to integrate all people and processes that exist within an organization towards stated corporate objectives KM in Organizational Context KM in Organizational Context Learning/knowledge integration Copyright 2013-2014 Presentation by: Sachin Bansal
  5. 5. The Delhi research group has identified some broad norms for classifying a tool as KM tool. The five traits of such tools to provide are : Context sensitivity, User sensitivity, Component flexibility, Heuristic task alignment and Suggestive Interaction KM Toolbox KM Toolbox Flexibility Copyright 2013-2014 Presentation by: Sachin Bansal
  6. 6. Information is what’s in the book. Knowledge is knowing where to look. Knowledge is all the years of insight, intuition, experience, wisdom. Knowledge offers speed, and it allows it’s possessors to deal with situations quickly and even some complex ones that would baffle or a novice Knowledge is not expressed, personal, skill and information based, it is migratory in nature and is codified in products and patented. Knowledge & Information Knowledge & Information Experience/Wisdom Copyright 2013-2014 Presentation by: Sachin Bansal
  7. 7. Drucker coined the term Knowledge worker in in 1959 Common themes of various definitions are: 1. Knowledge workers: 1. Found in both traditional and new industries 2. Work is information based and acquisition, creation, processing and distribution of information is the chief task 3. Create and design new products. 4. They are intrapreneurs ,i.e., They have entrepreneurial spirit to take risks and they innovate 5. They own their means of production, which in their brains and are highly mobile 6. Can be both a high level as well as a low level employee in a knowledge based organization 7. Are end users of the system analysts services. Who is a Knowledge worker ? Who is a Knowledge worker ? Individual Copyright 2013-2014 Presentation by: Sachin Bansal
  8. 8. Their four groups are- 1. Clerical staff, 2. Supervisory staff, 3. Middle management and 4. Professional staff and executive staff Who is a Knowledge worker ? Copyright 2013-2014 Presentation by: Sachin Bansal Who is a Knowledge worker ? Individual
  9. 9. Reputation to overall gains Copyright 2013-2014 Presentation by: Sachin Bansal Strategically connected with clients, engaging and involving them: •How to get closer to customers? •To build brand awareness and enhance loyalty? •To position new products and services for the effective market penetration? •To fulfill what customers really desire? Specialties Brand Strategy, business entry & planning, product development, internet marketing, trade distribution, public private partnerships, sustainable tourism management and investment promotion. Crafting, Operationalizing and Implementing Growth Strategies to maximize opportunities in emerging geographies; experience as my strong resource and capability Sachin Bansal Enhancing business profitability
  10. 10. SACHIN BANSAL- Chief Explorer INDIA : +91 97111 90192 DELHI LONDON MELBOURNE NEW YORK ITALY Enhancing business profitability…. Copyright 2013-2014 Presentation by: Sachin Bansal