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Provision of Security Services - BS 10800:2020 - training slides


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The Provision of security services codes of practice has now been released. This free PowerPoint outlines the key areas in the standard (BS 10800:2020)

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Provision of Security Services - BS 10800:2020 - training slides

  1. 1. Provision of security services – Code of practice BS 10800:2020 SLIDES CREATED BY CRAIG WILLETTS
  2. 2. Welcome Hi, I’m Craig Willetts, I am the owner of CAW Consultancy Business Solutions and we specialise in building management systems to meet a range of standards including SIA Approved Contractor Scheme (ACS), ISO 9001, ISO 14001, ISO 45001 and many more. I have created you these slides to help you fully understand what you need to do to meet the new BS 10800:2020 Provision of Security Services code of practice, I have also added some extra tips. I hope you find it of use and if you need any advice or have any questions then please do not hesitate to contact me. My contact details are at the end of this presentation.
  3. 3. The Structure of the standard 1 Scope 2 Normative references 3 Terms and definitions 4 Context of Business 5 Top management commitment 6 Planning 7 Support 8 Operation of the security service provider 9 Performance evaluation
  4. 4. 1 Scope of BS 10800:2020  This British Standard gives recommendations for the management, staffing and operation of an organisation providing security services.
  5. 5. 2 Normative references The company must comply with the most up to date version of the standards detailed within BS 10800 for example: BS 7858:2019, Security screening of individuals employed in a security environment (Code of practice)
  6. 6. 3 Terms and definitions The standard lists various terms and definition including the ones below BOUGHT-IN- LABOUR COMPETENCE CONTROL ROOM OBJECTIVE CUSTOMERS
  7. 7. 4 Context of organisation Internal external issues - You must identify what internal and external issues you will face for example Examples of internal issue are staff absence, insufficient funding etc Examples of an external issue are Brexit, weather disruption etc
  8. 8. 4 Context of organisation As the control mind of the business you should understand the needs and expectations of interested parties As a business you have various interested parties including Customers, SIA, Police, Local councils, insurance company, bank and many more. You need to identify their expectations in order to meet them for example your customers expectations are to have qualified, licenced staff attending their site on time to preform the duties as agreed in the SLA
  9. 9. 4 Context of organisation Take into consideration the flowing The external and internal issues The interested parties & Expectations The products and services of the organization; and KPI’s The sector-specific codes of practice & Accreditations held
  10. 10. 5 Top management commitment General – The management should show commitment to the standards and continual improvement. This is achieved in a number of ways, including setting measurable targets to monitor operational performance Policy - The business should establish polices suitable for their service delivery, for example screening, recruitment, training etc Organisational roles, responsibilities and authorities should be clearly outlined. This can be satisfied with supporting evidence including job descriptions
  11. 11. 6 Planning When planning you need to take into account the risks and opportunities. A great way to do this is by creating a SWOT Analysis Don’t forget to assign actions from the SWOT analysis with timeframes for completion to relevant employees Also ensure that you have adequate resources to complete the actions, your documents are amended accordingly, and the information is disseminated through out the business
  12. 12. 7 Support - General Staff - Security Staff and management should be screened to BS 7858:2019 Finances - Accounts must be completed as required by company law, and business must have enough capital to support the projects Insurance - must be in place and suitable for operations Premises - The business should have an administrative office where files are kept secure. Control room – The Business should provide assistance, information and support, effectively monitor operations and record all necessary information
  13. 13. 7 Support - General Continued Uniform – Uniform should be supplied unless the client requests plain clothes Vehicles - appropriate for use, carry a two-way communication devise, monthly inspections, services and legal and clean and tidy All equipment should be checked to ensure it is in good condition and timing devices should be regularly calibrated Records of equipment and uniforms – Records should be kept for all equipment (repair and calibration retain for 36 months) and vehicle checks (Keep until vehicle is no longer used orlonger if there has been an incident or accident)
  14. 14. 7 Support – Training Induction training must include: Company structure Company values Aims and mission statement Pay and benefits Relevant company KPI’s, policies and procedures. Counter terrorism awareness training must include: Including what to do in the event of a terrorist attack and how to assist in the fight against terrorism Tip – Remember there are many types of potential terrorist attacks so try and include a variety of scenario’s as possible in the training
  15. 15. 7 Support – Training Continued Assignment-specific training on the job training appropriate for assignment this should include all relevant site documentation including risk assessment, site survey and assignment instructions, patrols, client requirements and duties etc Continuous professional development (CPD) - The company should identify and deliver appropriate CPD training this could include first aid training, customer service, Close protection training etc
  16. 16. 7 Support - Training Records Training records -These should be retained in both hard copy and backed up electronically. The records should include date of delivery, course title, person(s) delivering the training together with their signature and that of the person(s) being trained (to confirm receipt and understanding) Also add the Certificate to training file (if issued)
  17. 17. 7 Support - Staff Essentials Awareness - Staff should understand the company policies, how to contribute to policies and the implications if policies are not followed. Competence – determine competency of role, of the individual and ensure they have appropriate competency, adequate resources and assignment competency, with records retained. Communication - staff should know what it communicates, when to communicate, with whom to communicate and how to communicate.
  18. 18. 7 Support - Documents General – The organisations policies and procedures should cover the requirements of the British standard and also necessary for the effective delivery of security operations. Creating and updating – Ensure that the appropriate identification, description and format is used for documents Management of documented information – The management system should be available/suitable for use and also be adequately protected from loss of data or improper use document control procedures should be followed with achieve versions clearing marked and retain information for at least the duration of the contract (I recommend 36 months and store electronically.
  19. 19. 8 Operation of the security service provider Operational planning and control – the organisation should plan implement and control procedures including those that are outsourced for example screening A management structure should be in place with clearly defined roles and responsibilities for the key members of the management team CV’s of top management should be available upon request
  20. 20. 8 Operation of the security service provider continued When you are contacting potential customers you must always state: The reason for the contact The name of the company Your name Your position I would recommend creating a spreadsheet to record and keep progress on your sales leads, many companies use a traffic light colour coding system to easily keep track of their leads
  22. 22. 8 Operation of the security service provider continued Prior to the submission of a quotation, the business should complete a pre-quotation survey to understand the customer's requirements and any risks This is a key part of the quotation process as it will allow you to fully understand the customer requirements, manning requirements, access what PPE is required etc. This allows you to calculate set up and running costs. I would also recommend adding photographs of the site and a site plan to ensure you have all you need to create the assignment instructions and site specific training
  23. 23. 8 Operation of the security service provider continued Quotations - The quotation document should state The terms and conditions under which the work would be carried out The total costing for the service and the arrangements for payment The contract period, termination period, arrangements for statutory holidays The obligations of the organisation to the customer, including any provision of specialist advice or duties, and reference to any relevant British Standards The obligation of the organisation to maintain confidentiality.
  24. 24. 8 Operation of the security service provider continued What you need in place Contract - the customer should be asked to sign a form of acceptance or contract Site survey – should be in place to identify risks and requirements Assignment instructions - Assignment instructions should be agreed, and copies signed by the organisation and the customer. Personnel should be familiar with the assignments on which they are working and should sign to confirm they have read and understood the assignment instructions. The assignment instructions should also include prime objectives of employees. These should be linked to the customer’s management policy and strategy document.
  25. 25. 8 Operation of the security service provider continued You should have procedures (these can be added to the AI’s) to prevent the misuse of company property as this is a common compliant in the sector If you are using bought-in-labour and subcontracted services the appropriate agreements should be in place and include key responsibilities, expectations and KPI’s this should include that all staff are screened to BS7858:2019. The staff must be competent and qualified to complete the task and KPI’s including response times, patrol frequency etc
  26. 26. 9 Performance evaluation Records should be maintained of all assignments. All significant occurrences, incidents and actions taken should be recorded, by time and date and author. Customer contact plan in place for regular meetings to access suitability of service and I would recommend implementing a customer feedback form this will allow you to analysis the results for trends to show you which areas of your business you can improve Employee Monthly performance and welfare review and a visit every 3 months processes should be in place to ensure that employees can raise issues outside of the monthly welfare check or visits and staff appraisals should be completed at the end of probationary period and then annually
  27. 27. Other Training available We have a range of other training available including Note: These are BSI Codes of Practice training not SIA Courses BS 7499 SECURITY GUARDING BS 7984 KEY HOLDING BS 7960 DOOR SUPERVISOR BS 8517 CLOSE PROTECTION BS 10200 INVESTIGATION BS 8517 SECURITY DOG SERVICES BS 8406 EVENT STEWARDING AND CROWD SAFETY BUSINESS DEVELOPMENT TRAINING (BASIC, INTERMEDIATE AND ADVANCED AVAILABLE)
  28. 28. Thanks Thanks for taking the time to review these slides if you have any questions please contact me on the details below: Direct Line: 07427535662 Email: Craig@CAWConsultancy,
  29. 29. Call for a no obligation quote Mobile: 07427535662 Office Line – 01772 699984 Email: Craig @