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  1. 1. ISO 9001 HINTS AND TIPS FOR APPROVAL CAW Consultancy Business Solutions Ltd Affordable Consultancy with a twist.....
  2. 2. ISO 9001 OVERVIEW • ISO 9001 – This is the British Standard for Quality and is internationally recognised, governed by six main procedures and is document/Evidence driven, a great accreditation to ensure that your company operates at a consistantly high standard(AVAILABLE FROM JUST T £450)
  3. 3. THE FIRST STEPS • Create a documented system to manage your operations and meet legislation and laws for your sector of operations. • Screening of all employees to required standard as per sector (including training and induction paperwork). (Available as an outsource service for just £55.00 per file) • Complete all site/client files keep one on site and one at head office (including contract, risk assessment, site survey and assignment instructions, quote and estimate paperwork etc dependent on what sector you’re in with site induction evidence and copy of insurance). • Complete Data capture for example employee feedback, consumer feedback, mystery shopper feedback and site audits. • Ensure you have a purchase order system, policies & procedures that are required and also documentation to manage your equipment etc. • Also ensure you have a registered Data Controller with the Information Commissioners Office.
  4. 4. HOW DO YOU KNOW YOU ARE READY FOR YOUR EXTERNAL AUDIT? • Once you have all your paperwork in order, data capture complete, application form completed and self assessment workbook submitted then you would have a third party conduct full internal audits and management review. This allows you to obtain a complete mock audit and overview of your operational procedures against required standards
  5. 5. WHO CAN COMPLETE MY EXTERNAL AUDIT There are many types of accreditation bodies in the UK, both UKAS and non UKAS registered, and they charge a variety of prices, shop around, here are a few • ISOQUAR (CAW CONSULTANCY CLIENTS RECEIVE A £50 DISCOUNT WITH ISOQUAR) • CCAS • BSI • SSAIB • NSI • ACM
  6. 6. IF YOU HAVE ANY PROBLEMS AT YOUR AUDIT • Do not panic, just answer honestly and remember you are applying for a voluntary scheme so they want you to hold the accreditation as much as you do. • Most auditors will help you get the end result you’re trying to achieve, remember they see lots of businesses so can share a lot of good practices. • Its not as hard as most consultants make out, they do this to make you think you need to see them regular, a good consultant will only need to see you once or twice per year.