Gov 2.0 in Australia (WebNetowork presentation)


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A presentation to the WebNetwork in Victoria on 27 April 2012.

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Gov 2.0 in Australia (WebNetowork presentation)

  1. 1. Government 2.0in Australia Craig Thomler Managing Director Delib Australia 27 April 2012
  2. 2. Who am I?
  3. 3. What is Delib?
  4. 4. Gov 1.0Magna Carta1215 AD
  5. 5. to 2.0 Internet 2010 AD
  6. 6. Gov 1.0 to 2.0Magna Carta – 1215 AD Internet – 2010 AD
  7. 7. Government 2.0(in my humble opinion)represents a fundamental shiftin the relationship betweencitizens and governments,to the benefit of both.
  8. 8. Government 2.0 includes... Using tools and techniques enabled by digital technologies to bring citizens inside the tent. Empowering citizens to be active participants in government decision-making processes and supporting them to do for themselves. Opening up public data for public reuse to inform and enable new insights, better decisions and more effective policy. Initiatives from individuals and non-government organisations as well as government.
  9. 9. Australia’s internet use Source: Sensis Social Media Report May 2011
  10. 10. Australia’s internet use Source: Sensis Social Media Report May 2011
  11. 11. Australia’s social media use Source: Sensis Social Media Report May 2011
  12. 12. Social media channels used Source: Sensis Social Media Report May 2011
  13. 13. Level of social media usage Source: Sensis Social Media Report May 2011
  14. 14. Australians and social mediaNielsens Social Media Report Q3 2011:Australians spent 7 hours and 17 minutes per month visitingsocial networks and blogs.Melanie Ingrey, Research Director Nielsen Online 2010:“...nearly nine in 10 (86%) of Australians online are lookingto their fellow Internet users for opinions and informationabout products, services and brands”
  15. 15. What aboutAustraliangovernments?
  16. 16. The social media majority73% of Australian Governmentagencies reported using socialmedia for official purposesInterim results of research:•Asked 166 Australian Government agencies via FOIwhether and how they used social media.•59 responses so far (plus another 10-20 that could not beanalysed in this way).
  17. 17. What are they using it for?Answer choice Response ShareFor stakeholder engagement or collaboration 32 54.24%Operating an information campaign 25 42.37%Responding to customer enquiries/comments/complaints 25 42.37%For engaging with journalists and media outlets 24 40.68%For engagement or collaboration with other government 24 40.68%agenciesMonitoring citizen, stakeholder and/or lobbyist views and 17 28.81%activitiesFor a public consultation process 16 27.12%For a stakeholder or other restricted access consultation 13 22.03%Other type of activity (i.e. recruitment, crowdsourcing, staff) 11 18.64%For policy or services co-design 7 11.86%
  18. 18. All levels of Aus government Over 550 online consultations in last four years Over 440 Departmental Twitter accounts Over 120 agency blogs Over 100 Facebook pages Over 80 agency mobile apps Over 40 agency YouTube channels At least 7 data competitions
  19. 19. Growth in Twitter use
  20. 20. Twitter use by level & state
  21. 21. Government as media
  22. 22. Government as facilitator
  23. 23. Government as collaborator
  24. 24. Government as platform
  25. 25. Gov 2.0 caveats• Doesnt replace existing approaches... it can supplement and amplify them• Doesnt work for all audiences or issues... but does work for some that are otherwise unreachable/intractible• Gov 2.0 doesnt solve problems... people do
  26. 26. Questions? Craig Thomler @CraigThomler @Delibaunz