Understanding Your Customer - Customer Journeys - Founders LIVE Influencers Series
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Understanding Your Customer - Customer Journeys - Founders LIVE Influencers Series
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Slides to support my continuing Founders LIVE (https://goo.gl/6ws2Hj) Influencers video series. The series is about understanding your customer, this video is: "Customer Journeys." See the video here: https://youtu.be/ozy0Wz-riCM
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Understanding Your Customer - Customer Journeys - Founders LIVE Influencers Series
- 1. Understanding Your Customer - Customer Journeys Craig Damlo Innovation Coach January 2018 - Founders LIVE Influencers Series
- 2. Customer Journey ✤What they are doing ✤How they are feeling ✤What pains do they have ✤What value can you add
- 6. Customer Journey Action Emotion Pain Value P1 N1 N2 P2 E1
- 7. Customer Journey Action Emotion Pain Value P1 N1 N2 P2 E1
- 8. Empathy Map Think & Feel SeeHear Say & Do GainPain
- 9. Empathy Profile Name Age Race Considerations Expectations Children Politcal Stance Education Sex
- 10. Empathy Profile Collin Blot 40 White Poor night vision One handed operation 3 kids Progressive High School Sex
- 11. Customer Journey Action Emotion Pain Value P1 N1 N2 P2 E1
- 12. Customer Journey Action Emotion Pain Value P1 N1 N2 P2 E1
- 13. Customer Journey Action Emotion Pain Value P1 N1 N2 P2 E1
- 14. Customer Journey
- 15. Customer Journey Action Emotion Pain Value B1 P1 N1 N2 P3 E1 A1
- 16. Example