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Understanding Your Customer - Anticipating Customer Needs - Founders LIVE Influencers Series

Slides to support my continuing Founders LIVE (https://goo.gl/6ws2Hj) Influencers video series. The series is about understanding your customer, this video is: "Anticipating Customer Needs." See the video here: https://youtu.be/IjEUZumRc64

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Understanding Your Customer -
Anticipating Customer Needs
Craig Damlo
Innovation Coach
October 2017 - Founders LIVE Influencers Series
WHY?
Examples
✤Traction
✤Expansion
✤Defense
Traction
Photo Credit: m01229 on flickr https://www.flickr.com/photos/39908901@N06/8191366709/
Expansion
Defense
Tips
✤Where
✤How
✤Next
Where
How
Next
Kano Model
Satisfied
Dissatisfied
Needed
Performance
Basic Needs
Delighters
Kano Model
Satisfied
Dissatisfied
Needed
Performance
Basic Needs
Delighters
https://www.linkedin.com/in/CraigDamlo
Thank you.
Any questions?
http://www.SoapBoxRocket.com
http://www.FoundersLIVE.com

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Understanding Your Customer - Anticipating Customer Needs - Founders LIVE Influencers Series