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Understanding Your Customer - Anticipating Customer Needs - Founders LIVE Influencers Series

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Understanding Your Customer -
Anticipating Customer Needs
Craig Damlo
Innovation Coach
October 2017 - Founders LIVE Influe...
WHY?
Examples
✤Traction
✤Expansion
✤Defense

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Understanding Your Customer - Anticipating Customer Needs - Founders LIVE Influencers Series

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Slides to support my continuing Founders LIVE (https://goo.gl/6ws2Hj) Influencers video series. The series is about understanding your customer, this video is: "Anticipating Customer Needs."

See the video here: https://youtu.be/IjEUZumRc64

Slides to support my continuing Founders LIVE (https://goo.gl/6ws2Hj) Influencers video series. The series is about understanding your customer, this video is: "Anticipating Customer Needs."

See the video here: https://youtu.be/IjEUZumRc64

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Understanding Your Customer - Anticipating Customer Needs - Founders LIVE Influencers Series

  1. 1. Understanding Your Customer - Anticipating Customer Needs Craig Damlo Innovation Coach October 2017 - Founders LIVE Influencers Series
  2. 2. WHY?
  3. 3. Examples ✤Traction ✤Expansion ✤Defense
  4. 4. Traction Photo Credit: m01229 on flickr https://www.flickr.com/photos/39908901@N06/8191366709/
  5. 5. Expansion
  6. 6. Defense
  7. 7. Tips ✤Where ✤How ✤Next
  8. 8. Where
  9. 9. How
  10. 10. Next
  11. 11. Kano Model Satisfied Dissatisfied Needed Performance Basic Needs Delighters
  12. 12. Kano Model Satisfied Dissatisfied Needed Performance Basic Needs Delighters
  13. 13. https://www.linkedin.com/in/CraigDamlo Thank you. Any questions? http://www.SoapBoxRocket.com http://www.FoundersLIVE.com

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