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Non verbal communication


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Notes on the non-verbal codes

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Non verbal communication

  1. 1. Cultures and Non-verbal codes
  2. 2. CODE… A system of communication <ul><li>Verbal </li></ul><ul><li>Non-verbal </li></ul>
  3. 3. Non-Verbal Behavior <ul><li>How do people stand when they talk to one another? </li></ul><ul><li>What are the accepted seating arrangements? </li></ul><ul><li>Are there generally accepted religious principles that cannot be violated, such as certain foods (accepted or taboo), colors, icons, and particular forbidden behaviors? </li></ul><ul><li>What hand gestures are acceptable? </li></ul><ul><li>What do various items of apparel communicate? </li></ul>
  4. 4. High context culture <ul><li>The message is implicit </li></ul><ul><li>[Asian, Southern European] </li></ul>The “info” is read through the grid of non-verbal codes—the context
  5. 5. Low-context culture <ul><li>The message is explicit </li></ul><ul><li>[Northern Europe, U.S.] </li></ul>The “info” is primarily read through the grid of verbal codes (“words, words, words...”)
  6. 6. CODE… A system of communication <ul><li>The Non-verbal Codes </li></ul><ul><li>[Some explanations and examples] </li></ul>
  7. 7. CHRONEMICS <ul><li>Communicating through time </li></ul><ul><li>M-TIME –monochronemic </li></ul><ul><li>P-TIME -polychronemic </li></ul><ul><li>Let me tell you about the “time” I attended a wedding… </li></ul><ul><li>Should one be on time or late? </li></ul>
  8. 8. PROXEMICS <ul><li>Communicating through space and distance </li></ul><ul><li>Physical orientation - Close? Too close???? </li></ul><ul><li>Face to face? (American) Side to side? (Chinese) </li></ul><ul><li>House design…placement and sizes of doorways, windows, etc. </li></ul>
  9. 9. KINESICS <ul><li>Communicating through movement and gestures </li></ul><ul><li>Facial expressions </li></ul><ul><li>Waving goodbye </li></ul><ul><li>Beckoning </li></ul><ul><li>Yes/no </li></ul><ul><li>Death/suicide </li></ul><ul><li>Greetings </li></ul><ul><li>Disagreement </li></ul>
  10. 10. HAPTICS <ul><li>Communicating through touch </li></ul><ul><li>Shaking hands -- </li></ul><ul><li>Who offers first? (Vietnam – women and elders offer hand first) </li></ul><ul><li>Thailand – no touching of the head </li></ul>
  11. 11. OCULESICS <ul><li>Communicating through the eyes </li></ul><ul><li>“ Look me in the eye!” - Know the culture!!! </li></ul><ul><li>Widening of eyes -- Anger? (Chinese) Surprise? (Anglo) Help/assistance? (Hispanic) </li></ul><ul><li>Native Americans – children taught eye contact shows disrespect </li></ul>
  12. 12. OLFACTICS <ul><li>Communicating through smell </li></ul><ul><li>Body odors </li></ul><ul><li>Use of perfume or colognes </li></ul><ul><li>Incense </li></ul><ul><li>Spices </li></ul><ul><li>Selling your home… </li></ul>
  13. 13. VOCALICS <ul><li>Communicating through paralanguage </li></ul><ul><li>Grunts, uh-huhs </li></ul><ul><li>Giggling (young Japanese girls) </li></ul><ul><li>“ hai” = yes, but indicates understanding </li></ul>
  14. 14. PHYSICAL APPEARANCE <ul><li>Communicating through dress </li></ul><ul><li>What does the way you dress say about you? </li></ul><ul><li>Uniforms? </li></ul><ul><li>Occasional wear? </li></ul>
  15. 15. SILENCE <ul><li>Communicating through stillness </li></ul><ul><li>In the U.S. culture, what does silence indicate? </li></ul><ul><li>“ Squeaky wheel gets greased…” </li></ul><ul><li>Eastern cultures – lengthy, social silence </li></ul>
  16. 16. Codes… <ul><li>Understand a culture’s “codes” </li></ul><ul><li>to understand the </li></ul><ul><li>people… </li></ul>