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One document store for digital communication - Connect Europe 2017

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At Connect Europe 2017, Roberto Schmidt reveals how Generali has successfully used Couchbase's core technology for their Central RechnungsApp.

Visit our website for more information: https://www.couchbase.com/

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One document store for digital communication - Connect Europe 2017

  1. 1. © Generali Deutschland Informatik Services GmbH One DocumentStore for Digital Communication Couchbase as core technology for the DocumentStore Generali Deutschland Informatik Services Department BE Versicherungsbetriebssysteme Couchbase Connect 2017 Paris, 26 September 2017 Roberto Schmidt
  2. 2. © Generali Deutschland Informatik Services GmbH Agenda as a word cloud Agenda 2 One DocumentStore for Digital Communication / 26.09.2017
  3. 3. © Generali Deutschland Informatik Services GmbH Agenda Agenda 3 One DocumentStore for Digital Communication / 26.09.2017 First Project • Project “Central RechnungsApp” • Digital communication leads to major changes Digital Transformation • Digital Transformation • Generali Group at a glance Future Projects • Five projects for new applications
  4. 4. © Generali Deutschland Informatik Services GmbH One DocumentStore for Digital Communication Generali Group 4 One DocumentStore for Digital Communication / 26.09.2017 Digital Transformation & Generali Group at a glance
  5. 5. © Generali Deutschland Informatik Services GmbH Believers on the St. Peter's Basilica 2005 Pay attention to the hands of the people Digital Transformation 5 One DocumentStore for Digital Communication / 26.09.2017 Source: Spiegel Online
  6. 6. © Generali Deutschland Informatik Services GmbH Believers on the St. Peter's Basilica 2013 Look now on the hands of all people Digital Transformation 6 One DocumentStore for Digital Communication / 26.09.2017 Source: Spiegel Online
  7. 7. © Generali Deutschland Informatik Services GmbH Generali Group at a glance - One of the leading insurers in the world Generali is a major player in the global insurance industry Generali Group 7 One DocumentStore for Digital Communication / 26.09.2017
  8. 8. © Generali Deutschland Informatik Services GmbH Generali Group at a glance – Digital Transformation - three examples Around the clock, platform-independent electronic services allow customers to access and manage their personal needs Digital Transformation 8 One DocumentStore for Digital Communication / 26.09.2017 Generali Vitality customers will be supported in achieving their personal health and fitness objectives. Generali Telematics solutions which will reward safer drivers. Digital Communication based on Couchbase made “Central RechnungsApp” available to its clients.
  9. 9. © Generali Deutschland Informatik Services GmbH One DocumentStore for Digital Communication First Project 9 One DocumentStore for Digital Communication / 26.09.2017 The “Central RechnungsApp”
  10. 10. © Generali Deutschland Informatik Services GmbH Digital Communication - The “Central RechnungsApp” An short overview for the “Central RechnungsApp” – Paperless, easy, fast and mobile The “Central RechnungsApp” 10 One DocumentStore for Digital Communication / 26.09.2017 I II III IV Get an invoice from your doctor Take a photo from the invoice Send medical prescriptions and track the workflow Store the digital claim statement
  11. 11. © Generali Deutschland Informatik Services GmbH One DocumentStore for Digital Communication Digital communication leads to major changes 11 One DocumentStore for Digital Communication / 26.09.2017 Digital communication leads to major changes to the core technology
  12. 12. © Generali Deutschland Informatik Services GmbH Digital Communication – New Technology for scanning and storing documents Generali developed a new scanning application and a new DocumentStore based on Couchbase Digital communication leads to major changes 12 One DocumentStore for Digital Communication / 26.09.2017 The “Central RechnungsApp” points your camera at the paper, searching the camera's field, automatically focusing and using OCR DocumentStore Front Controller DocumentStore The DocumentStore based on Couchbase helps us to develop continuous delivery, uninterrupted maintenance and very fast response times
  13. 13. © Generali Deutschland Informatik Services GmbH Digital Communication – New Technology for IT-Security Authentication - Single- and multi-step authentication managed by our authentication engine Authorization - New authorization process from RBAC to ABAC for the insurance customer Digital communication leads to major changes 13 One DocumentStore for Digital Communication / 26.09.2017 Authorization based on attribute-based access control (ABAC) Access Zone Nevis Proxy Authentication based on nevisAuth – Authentication Service
  14. 14. © Generali Deutschland Informatik Services GmbH Digital Communication – DocumentStore with Couchbase grows rapidly The goal is to communicate digital with the most of the customer in the next years Digital communication leads to major changes 14 One DocumentStore for Digital Communication / 26.09.2017 Scale: • over 10 mln customers • over 1 bln documents total Ingest: • over 100 mln new documents each year Performance: • over 1 mln accesses per day • < 100 ms response-time DocumentStore Front Controller DocumentStore
  15. 15. © Generali Deutschland Informatik Services GmbH One DocumentStore for Digital Communication Five projects 15 One DocumentStore for Digital Communication / 26.09.2017 Five projects for the future, based on digital content in Couchbase
  16. 16. © Generali Deutschland Informatik Services GmbH Future challenges for Couchbase - Long term preservation of digital content The Open Archival Information System ( OAIS) reference model is a conceptual framework for an archival system dedicated to preserving and maintaining access to digital information in the long term Five projects for future use - 1. Project 16 One DocumentStore for Digital Communication / 26.09.2017 Requirement's for Couchbase: • API  WebDAV-Interface  CMIS-Interface • Certifications  Nestor  Data Seal of Approval GDIS läuft
  17. 17. © Generali Deutschland Informatik Services GmbH The dark side of digitalization - Detection of fraud in digital images The glasses from Jürgen Klopp were "broken“ at an European cup game Five projects for future use - 2. Project 17 One DocumentStore for Digital Communication / 26.09.2017 This glasses are an attraction in the museum of the soccer club Borussia Dortmund (“Borusseum“) Recognize image manipulation with Photoshop with Newcomb-Benford’s Law (NBL)
  18. 18. © Generali Deutschland Informatik Services GmbH Future applications with digital content - Sentiment analysis and Opinion mining with the programming language R Prototype for the recognition of negative opinion (or displeasure) in our customers emails Five projects for future use - 3. Project 18 One DocumentStore for Digital Communication / 26.09.2017
  19. 19. © Generali Deutschland Informatik Services GmbH Automated Content Factory and DocumentStore - two worlds converge Generate unique and personal content within seconds The Automated Content Factory to integrate print production with electronic customer boxes Five projects for future use - 4. Project 19 One DocumentStore for Digital Communication / 26.09.2017 We need intelligent content for electronic customer boxes: • modular • structured • reusable • generic format • with metadata • self-supporting Source: „digitalkommunizieren.de“
  20. 20. © Generali Deutschland Informatik Services GmbH Future challenges for Application Performance Management Queuing Model for an In-Memory-Database - First approximation Application Performance Management for Couchbase with Dynatrace und Teamquest Five projects for future use - 5. Project 20 One DocumentStore for Digital Communication / 26.09.2017 User Thread Queue Contro ller I/O device Sizing for In-Memory-Databases Operational Analysis for closed Queuing Networks
  21. 21. © Generali Deutschland Informatik Services GmbH Summary Summary 21 One DocumentStore for Digital Communication / 26.09.2017 First Project • Project “Central RechnungsApp” • Digital communication leads to major changes Digital Transformation • Digital Transformation • Generali Group at a glance Future Projects • Five projects for new applications
  22. 22. © Generali Deutschland Informatik Services GmbH Thank you for your attention Contact: Department Versicherungsbetrieb Generali Deutschland Informatik Services GmbH Roberto Schmidt, roberto.schmidt@generali.com Telefon: 040 2865 4681 One DocumentStore for Digital Communication / 26.09.2017

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